Executive Columns

“For small Australian businesses, navigating the dynamic digital risk landscape is like navigating a small boat setting sail in a vast sea,” writes Sam Weaver, general manager at Coalition Australia, an emerging player in Australian burgeoning cyber insurance sector. Much...

Australian Government can now leverage modern Identity solutions. Okta, Inc. (NASDAQ: OKTA), the leading independent Identity partner, announced it has completed an Information Security Registered Assessors Program (IRAP) assessment and has been assessed to the Protected level.

By Julie Bolan, Head of Payments APAC, Swift Cross-border payments have come a long way over the last couple of years, with their speed evolving to become quickly actioned transactions that can be monitored with complete transparency on where they...

“Partnerships between superannuation funds and life insurers are essential to bringing together the right people, skills, and expertise to deliver exceptional experiences and create shared value for the fund, insurer and the members they serve,” writes Dan Taylor, General Manager...

The future of banking will not be created by throwing a digital facade on the tired and old incumbent model, writes Steve Weston, Volt Bank Founder and Chief Executive. In fact, it won’t even be created within any single retail...

To create a successful digital modernisation roadmap, it is vital you know where you are going before you start your journey. A structured approach means your roadmap for digital modernisation will navigate any obstacles and ultimately exceed your business’s goals....

The Greek philosopher Heraclitus is famously quoted as saying, ‘change is the only reality in nature’. In today’s fast-paced world, change is taking place in every aspect of our lives. This is particularly true of our mental health, which in...

The banking response to Covid-19 was a triumph in many ways, with institutions innovating at pace and executing with incredible agility to help retail and small business customers in a time of need. But the pandemic did take a toll...

Insurance is complicated. It’s underpinned by cumbersome legacy technology, complex paths to market (be it through brokers, private customers or business customers), tight regulations, and a reasonably high customer churn rate. Although these challenges are present across the industry, some...

The modern workplace is increasingly flexible, collaborative and dynamic, and new technologies afford us the opportunity to collaborate and communicate effectively while working from home. However, for many employers and workers, that parity between effectiveness in an office environment versus...

Venerable technology leader and banking industry veteran Paul Cazaz reveals why human-centred leadership is as much about your employees as it is your customers, and how a simple, everyday question can prove a make or break for staff morale. Leadership...

This on-demand webinar will look to explore digital enablement in Local Councils, featuring exclusive thought-leadership from industry experts as well as an interactive Q&A in which we will look to take a cross-industry focus on the below talking points: Creating...

By Ben Nottle, Head of CX Industry and Solutions, SAP Asia  In the financial industries, relationship managers and insurance agents are sometimes the only contact a customer has with your institution. So why aren’t they regarded as a more important part of...

Banks have to radically transform if they are to meet changing consumer expectations as they continue to embrace the convenience of mobile.

The ‘Big Techs’ have led the way in delivering customer-focused experiences, providing ease, value, variety, transparency, and personalised offers. This has led to their massive adoption by consumers. Banks who embrace these lessons and transform themselves into digital organisations – making...