Executive Columns

Executive Columns

  • Dan Taylor
  • 10 March 2022
“Partnerships between superannuation funds and life insurers are essential to bringing together the right people, skills, and expertise to deliver exceptional experiences and create shared value for the fund, insurer and the members they serve,” writes Dan Taylor, General Manager...
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  • Steve Weston
  • 24 November 2021
The future of banking will not be created by throwing a digital facade on the tired and old incumbent model, writes Steve Weston, Volt Bank Founder and Chief Executive. In fact, it won’t even be created within any single retail...
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  • Nicki Doble
  • 1 April 2021
To create a successful digital modernisation roadmap, it is vital you know where you are going before you start your journey. A structured approach means your roadmap for digital modernisation will navigate any obstacles and ultimately exceed your business’s goals....
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  • Dan Taylor
  • 27 January 2021
The Greek philosopher Heraclitus is famously quoted as saying, ‘change is the only reality in nature’. In today’s fast-paced world, change is taking place in every aspect of our lives. This is particularly true of our mental health, which in...
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  • Saurabh Verma
  • 23 November 2020
The banking response to Covid-19 was a triumph in many ways, with institutions innovating at pace and executing with incredible agility to help retail and small business customers in a time of need. But the pandemic did take a toll...
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  • Sharryn Napier
  • 18 November 2020
Insurance is complicated. It’s underpinned by cumbersome legacy technology, complex paths to market (be it through brokers, private customers or business customers), tight regulations, and a reasonably high customer churn rate. Although these challenges are present across the industry, some...
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  • FST Media
  • 22 September 2020
The modern workplace is increasingly flexible, collaborative and dynamic, and new technologies afford us the opportunity to collaborate and communicate effectively while working from home. However, for many employers and workers, that parity between effectiveness in an office environment versus...
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  • FST Media
  • 19 February 2020
Venerable technology leader and banking industry veteran Paul Cazaz reveals why human-centred leadership is as much about your employees as it is your customers, and how a simple, everyday question can prove a make or break for staff morale. Leadership...
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  • FST Media
  • 10 October 2019
This on-demand webinar will look to explore digital enablement in Local Councils, featuring exclusive thought-leadership from industry experts as well as an interactive Q&A in which we will look to take a cross-industry focus on the below talking points: Creating...
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  • FST Media
  • 16 April 2019
By Ben Nottle, Head of CX Industry and Solutions, SAP Asia  In the financial industries, relationship managers and insurance agents are sometimes the only contact a customer has with your institution. So why aren’t they regarded as a more important part of...
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  • FST Media
  • 12 September 2017
Banks have to radically transform if they are to meet changing consumer expectations as they continue to embrace the convenience of mobile.
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  • FST Media
  • 15 August 2017
The ‘Big Techs’ have led the way in delivering customer-focused experiences, providing ease, value, variety, transparency, and personalised offers. This has led to their massive adoption by consumers. Banks who embrace these lessons and transform themselves into digital organisations – making...
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  • FST Media
  • 2 August 2017
We live in a time of rapid transformation – of business models and growth opportunities – none more so than in financial services. This is happening alongside increasing cyber threats, posing complex risk to our businesses, our customers and ultimately our economy.
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  • FST Media
  • 11 July 2017
“Even in a digital world, we believe that customers will continue to need relationship managers and specialists who can provide them advice and support in making these critical financial decisions.”
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  • FST Media
  • 31 May 2017
“Until algorithms can be developed to dynamically sequence and replicate human behaviour and decision-making in response to life events, true ‘robo-advice’ cannot exist..”
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