Executive Columns

Executive Columns

  • FST Media
  • 19 February 2020
Venerable technology leader and banking industry veteran Paul Cazaz reveals why human-centred leadership is as much about your employees as it is your customers, and how a simple, everyday question can prove a make or break for staff morale. Leadership...
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  • FST Media
  • 10 October 2019
This on-demand webinar will look to explore digital enablement in Local Councils, featuring exclusive thought-leadership from industry experts as well as an interactive Q&A in which we will look to take a cross-industry focus on the below talking points: Creating...
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  • FST Media
  • 16 April 2019
By Ben Nottle, Head of CX Industry and Solutions, SAP Asia  In the financial industries, relationship managers and insurance agents are sometimes the only contact a customer has with your institution. So why aren’t they regarded as a more important part of...
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  • FST Media
  • 12 September 2017
Banks have to radically transform if they are to meet changing consumer expectations as they continue to embrace the convenience of mobile.
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  • FST Media
  • 15 August 2017
The ‘Big Techs’ have led the way in delivering customer-focused experiences, providing ease, value, variety, transparency, and personalised offers. This has led to their massive adoption by consumers. Banks who embrace these lessons and transform themselves into digital organisations – making...
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  • FST Media
  • 2 August 2017
We live in a time of rapid transformation – of business models and growth opportunities – none more so than in financial services. This is happening alongside increasing cyber threats, posing complex risk to our businesses, our customers and ultimately our economy.
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  • FST Media
  • 11 July 2017
“Even in a digital world, we believe that customers will continue to need relationship managers and specialists who can provide them advice and support in making these critical financial decisions.”
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  • FST Media
  • 31 May 2017
“Until algorithms can be developed to dynamically sequence and replicate human behaviour and decision-making in response to life events, true ‘robo-advice’ cannot exist..”
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  • FST Media
  • 24 May 2017
“While conversational banking is still in its infancy, chat bots can make authentication faster and easier and enable providers to better understand and serve their customers…”
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  • FST Media
  • 19 May 2017
“The success of any venture into Big Data depends on data you can trust; data quality is one of the biggest problems in the Big Data space, exacerbated by the diverse nature of data coming from both internal and external...
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  • FST Media
  • 15 May 2017
“For an industry that has been set on the foundations of data analysis, the life insurance industry is still very much in its infancy on the use of data and analytics to improve the way we engage with customers…”
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  • FST Media
  • 21 April 2017
“The balance between the cost of generating demand and the efficiency in which we convert it into the act of supply, is the all-consuming challenge for any online business…”
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  • FST Media
  • 15 March 2017
“Partnering with and/or sourcing capability from fintech start-ups and technology companies will form an important part of the response for established financial institutions, as they more aggressively pursue revenue growth, cost efficiency and risk mitigation opportunities…”
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  • FST Media
  • 3 March 2017
“The establishment of both a national body, and a sector Accelerator in the same year adds a layer of structure to what was a healthy but fragmented fintech sector in New Zealand. More than anything the collective voice will be...
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  • FST Media
  • 8 February 2017
“The finance industry has had to re-evaluate the old offerings, legacy technology and processes – and match these against growing markets for cryptocurrencies, digital wallets and blockchain technology that make things instant, frictionless…”
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