FST Media and Pivotal hosted an exclusive luncheon with CIOs, CROs, and key executives in Innovation, Transformation, Strategy and Marketing from Westpac, HSBC, IAG, BT Financial Group, AMP, Rabobank, Zurich Financial Services, Macquarie Bank, Sunsuper, and Teachers Mutual Bank. The discussion explored how shifts in technology will change customer engagement and how to use data analytics to develop products that will better service future customer needs.