Amid growing competition and changing demographics, Indonesian financial services organisations are sharpening their focus on digital services and improving customer experience.

FST Media and Misys hosted an exclusive roundtable luncheon with leaders from prominent Indonesian banks to uncover how they are transforming services. The discussion also focused on how regulatory measures in Indonesia will pave the way for a stronger online financial services sector. 

Executives recognised the need for banks to adapt to changing customer expectations by upgrading their online, mobile and digital offerings to cater to the new wave of tech savvy customers.