FST Media and Oracle hosted an exclusive roundtable luncheon with Chief Information Officers (CIOs); Divisional Heads of Information Technology (IT), Digital, Strategy and Transformation; and General Managers of business lines from Australia’s top insurance companies to discuss emerging trends in harnessing digital channels and consolidated infrastructure for superior customer experience. Key issues included the continued focus on agile,  simplifying legacy systems to a single platform, achieving return on investment on digital investments, managing the shift to an information-centric culture, supporting real-time customer interactions and leveraging big data to deliver customised insurance products and services. Following is an abstract of the discussion.