FST Media and Pegasystems hosted an exclusive luncheon with Chiefs and Divisional Heads of Operations, IT and Business Improvement from Hong Kong’s leading retail banks and insurance companies to discuss business  agility and how to ensure your IT and business functions are aligned for truly end-to-end processes. The roundtable
discussion was led by Dr Neil Katkov, Senior Vice President of Asia at Celent. Following is an abstract of the discussion.