Digital Transformation 101: Breaking down the steps in banking

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A how-to guide for banks to redefine customer experience, elevate employee satisfaction, and boost the bottom line.

Banks have been investing in automation for years, seeing it as a step on the path to digital transformation. The aim is to evolve legacy banks into agile, resilient, future-forward institutions.

To be sure, advances in natural language processing, machine learning, and process automation have driven positive changes within banks, in areas such as:

  • Core banking efficiency
  • Institutional risk management
  • HR and recruiting
  • Audit and compliance

Yet one area continues to be a challenge: customer experience.

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