White Papers

White Papers

  • Larissa Mahony
  • 20 January 2022
Just like in business, government agencies need to provide citizens with fast, easy, digital-first interactions that match the experiences they expect in the consumer world. The past 18 months have amplified the need to move a great part of customer...
Read More
  • Larissa Mahony
  • 19 January 2022
For the financial services industry, the transformation to digital and increased focus on data is already underway. Over the next 10 years, industry participants expect even bigger changes in the banking world, which is currently in the midst of a...
Read More
  • Larissa Mahony
  • 8 November 2021
If one thing has become clear in recent times, it’s that people — both customers and employees — matter. Whether it’s equipping your employees with the tools they need to do their job efficiently and safely, or giving customers incredible...
Read More
  • Larissa Mahony
  • 14 October 2021
Validate your maturity level and stay in front of regulatory compliance with Qualys Qualys enables you to analyse threats and misconfigurations in real-time, which helps you validate your compliance with the Australian Cyber Security Centre (ACSC) Essential Eight at the...
Read More
  • Larissa Mahony
  • 14 October 2021
Unique Opportunities for the Banking and Financial Services Industry The world has changed. Financial markets and the banking industry must change as well. Yet, this new world also produces tremendous opportunity—and you can adapt, thrive, and grow, meeting the ongoing...
Read More
  • Larissa Mahony
  • 29 September 2021
A report from Kapronasia in collaboration with Equinix that looks specifically at the challenges constraining the greater take-up of open banking and argues that while a global prescriptive framework may not be the answer, a universal set of guidelines and...
Read More
  • Larissa Mahony
  • 31 August 2021
How a more automated approach to risk management can transform banks’ performance, during the pandemic and beyond Emerging technologies are transforming every aspect of financial services, and COVID-19 has only accelerated banks’ implementation of their digitalisation ambitions. From the way...
Read More
  • Larissa Mahony
  • 27 August 2021
Western Australia’s customer-owned P&N Bank wanted to lift service levels and operational efficiency but lacked a clear view of the volumes work they were processing. So they joined forces with Kofax and Process Automation Group to transform back-office operations with...
Read More
  • Larissa Mahony
  • 19 August 2021
The inevitable, and largely welcomed, shift from on-premise to cloud-first, XaaS infrastructure across Australia’s public sector organisations, while offering manifold benefits from a technology architecture perspective, appears in large part to be spurred by the appeal of budget-friendly, OpEx-based consumption...
Read More
  • Larissa Mahony
  • 20 July 2021
In the past, digital infrastructure was a business enabler. Today, it is a primary source of competitive advantage. Technology trends are accelerating the pace and scope of change, inspiring digital leaders to reimagine every aspect of how they architect infrastructure...
Read More
  • Larissa Mahony
  • 6 July 2021
In the current business climate, application modernisation represents both a significant opportunity, and a technological challenge. In today’s digital economy, organisations that run legacy applications run the risk of being disrupted and putting themselves in a deeply uncompetitive position. Insight’s...
Read More
  • Meaghan Jeffrey
  • 23 June 2021
IDG Research Services surveyed CIOs, CISOs, CTOs, and IT security directors about how they’re addressing cybersecurity challenges In 2020, the distributed IT landscape plus the effects of the pandemic forced organisations to react quickly to evolving security needs. Understanding these...
Read More
  • Meaghan Jeffrey
  • 23 June 2021
Bankwest has rolled out a self-serve appointment booking system through Microsoft Dynamics 365 to maintain its focus on simple and friendly customer service through the pandemic, and enhanced the bank’s understanding of customers’ changing needs and expectations. “We see the...
Read More
  • Meaghan Jeffrey
  • 23 June 2021
Equinix 2020-21 Global Tech Trends Survey COVID-19 has proved to be the spark that ignited the digital transformation journey (DX) for a lot of companies. Trends that had been building for many years have been supercharged by the pandemic. Digital...
Read More
  • Meaghan Jeffrey
  • 9 June 2021
Financial services leaders have five key challenges—you need to truly understand your customers needs, stay ahead of regulation, identify and overcome risk, accelerate digital transformation, and ensure your whole organisation is both working together and focused on the customer. Learn...
Read More