White Papers

The past several years have brought seismic changes to the banking and payments industries. COVID-19 forced organisations to transact with customers in a different way and amplified the importance of data in delivering more immediate and personalised services to customers....

Ever since the disruption caused by the 2007-2008 global financial crisis, the pace of change within the financial services industry has only accelerated. Tighter regulation has altered the structural landscape of financial markets. Access to new technologies and the emergence...

IntegrationWorks’ client is the largest red meat processing company in Australia. Their corporate headquarters make strategic business decisions, including in technology to position the company at the forefront of the industry. Our client is embarking on a re-alignment of their...

The Australian Electoral Commission (AEC) is the Commonwealth agency responsible for conducting Federal Electoral Events and maintaining the Commonwealth Electoral Roll. As the entity trusted to manage the election process, count the votes, and declare results, the AEC fulfils a...

An unrivalled partnership - delivering deep technology, methods and financial support to achieve your modernisation goals.

The success of The Commonwealth Bank’s (CBA’s) extensive, multi-year transformation program – involving the overhaul of decade-old legacy systems and business operations – was in large part predicated on the bank’s use of digital adoption platforms to augment traditional change...

A how-to guide for banks to redefine customer experience, elevate employee satisfaction, and boost the bottom line. Banks have been investing in automation for years, seeing it as a step on the path to digital transformation. The aim is to...

Delivering smarter solutions for happier citizens: Making everything possible with data. Overcome  your challenges to become truly digital-first. Through our platform and advanced capabilities, we’ll help you: Grow knowledge capital and skills Manage high volumes and velocity of complex data...

What are the essential ingredients for successful safe, smart spaces strategies that improve the lives of today’s digitally immersed citizens? Read our whitepaper to find out how Splunk can help councils: Build a foundation for smarter, safer, healthier citizen spaces...

Without consistent sharing of quality cyber threat intelligence data, governments will lack the knowledge and know-how to buttress their enterprise networks against a rising tide of threat actors, with attackers considered far better at collaborative action than defenders, according to...

The middle office plays a vital role in financial institutions. It manages processes such as loan, cards and payments operations and servicing, underwriting, dispute, credit risk, treasury services, and calculates profits and losses. However, in many cases the middle office...

It’s harder than ever to win— and keep—banking customers. Fintech has blurred the traditional boundaries of the banking world, with new competitors constantly chipping away at market share and re-shaping expectations. It seems everyone is clamoring for a banking niche—from...

Looking beyond the front office to transform experiences Massive change has been underway for some time across the industry. Fintechs disrupted tradition, introducing consumers to new ways to get the services they need. They taught the industry that access does...

Without the ability to leverage near-real-time data sourced from multiple government agencies, Australia’s federal and state authorities would have struggled to enact the swift policy changes necessary to keep citizens and businesses afloat during the Covid crisis, according to senior...

Just like in business, government agencies need to provide citizens with fast, easy, digital-first interactions that match the experiences they expect in the consumer world. The past 18 months have amplified the need to move a great part of customer...