White Papers

White Papers

  • Larissa Mahony
  • 31 August 2021
How a more automated approach to risk management can transform banks’ performance, during the pandemic and beyond Emerging technologies are transforming every aspect of financial services, and COVID-19 has only accelerated banks’ implementation of their digitalisation ambitions. From the way...
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  • Larissa Mahony
  • 27 August 2021
Western Australia’s customer-owned P&N Bank wanted to lift service levels and operational efficiency but lacked a clear view of the volumes work they were processing. So they joined forces with Kofax and Process Automation Group to transform back-office operations with...
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  • Larissa Mahony
  • 19 August 2021
The inevitable, and largely welcomed, shift from on-premise to cloud-first, XaaS infrastructure across Australia’s public sector organisations, while offering manifold benefits from a technology architecture perspective, appears in large part to be spurred by the appeal of budget-friendly, OpEx-based consumption...
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  • Larissa Mahony
  • 20 July 2021
In the past, digital infrastructure was a business enabler. Today, it is a primary source of competitive advantage. Technology trends are accelerating the pace and scope of change, inspiring digital leaders to reimagine every aspect of how they architect infrastructure...
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  • Larissa Mahony
  • 6 July 2021
In the current business climate, application modernisation represents both a significant opportunity, and a technological challenge. In today’s digital economy, organisations that run legacy applications run the risk of being disrupted and putting themselves in a deeply uncompetitive position. Insight’s...
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  • Ting Liu
  • 23 June 2021
IDG Research Services surveyed CIOs, CISOs, CTOs, and IT security directors about how they’re addressing cybersecurity challenges In 2020, the distributed IT landscape plus the effects of the pandemic forced organisations to react quickly to evolving security needs. Understanding these...
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  • Ting Liu
  • 23 June 2021
Bankwest has rolled out a self-serve appointment booking system through Microsoft Dynamics 365 to maintain its focus on simple and friendly customer service through the pandemic, and enhanced the bank’s understanding of customers’ changing needs and expectations. “We see the...
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  • Ting Liu
  • 23 June 2021
Equinix 2020-21 Global Tech Trends Survey COVID-19 has proved to be the spark that ignited the digital transformation journey (DX) for a lot of companies. Trends that had been building for many years have been supercharged by the pandemic. Digital...
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  • Ting Liu
  • 9 June 2021
Financial services leaders have five key challenges—you need to truly understand your customers needs, stay ahead of regulation, identify and overcome risk, accelerate digital transformation, and ensure your whole organisation is both working together and focused on the customer. Learn...
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  • Ting Liu
  • 9 June 2021
One of the critical services that Perpetual Corporate Trust delivers for clients is fiduciary oversight. This requires a significant effort in terms of due diligence that has been previously tackled through manual processes – using emails and spreadsheets. Working with...
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  • Ting Liu
  • 3 June 2021
Fearless Decision? Accelerate your decision capabilities to drive profitability and meaningful differentiation in digital banking Financial services providers old and new are jostling for the same prize: the high lifetime value that results from loyal, satisfied customers. The most successful...
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  • Ting Liu
  • 25 May 2021
The future of banking and payments is instant, open and everywhere. The modernisation of banking and payment systems is shifting to hybrid public and private cloud architectures, often linking  to legacy systems. This whitepaper looks at six use cases for...
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  • Ting Liu
  • 19 May 2021
The sophistication and scope of cyber-attacks is increasing, particularly as agencies have had to deal with challenges such as the growth in remote working and the rise of COVID-19 related scams and other forms of opportunistic cyber criminality that have...
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  • Larissa Mahony
  • 22 March 2021
As regulatory stress test regimes mature, financial institutions are looking for ways to harness investments they made in stress testing programs to gain additional business value. This paper focuses on how your organisation can overcome the challenges of extending enterprise...
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  • Larissa Mahony
  • 2 March 2021
ZENDESK FOR FINANCIAL SERVICES How to Deliver Seamless CX in Financial Services Market changes in the past year have created new challenges and opportunities for the financial services industry. Ensuring your CX is seamless and preserves the context of your...
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