This report isolates the most important practices for enterprise architecture (EA) professionals, explores how to prioritize RPA use cases, and provides best practices for process discovery, workforce assessment, and technology management.

Enterprises, in their quest to reduce labor costs, are applying robotic process automation (RPA) technologies. Yet many lack a well-defined set of principles and best practices.

This report isolates the most important practices for enterprise architecture (EA) professionals, explores how to prioritize RPA use cases, and provides best practices for process discovery, workforce assessment, and technology management.

Key takeaways:

• C-Suite Profit Pressure Can Lead To Misguided RPA Projects
• Prioritization Is Simpler Then You Think
• Best Practices Look Beyond Replacement Of
  Full-Time Equivalents (FTEs)