How Financial Services Can Tackle the “Middle Office” to Differentiate on Compliant Customer Experience

ServiceNow May Whitepaper

The middle office plays a vital role in financial institutions.

It manages processes such as loan, cards and payments operations and servicing, underwriting, dispute, credit risk, treasury services, and calculates profits and losses.

However, in many cases the middle office has missed out on the digital transformation that has revolutionised the front-end channels and back-office functions in financial institutions
of all kinds.

Download ServiceNow’s whitepaper to learn more