IDC Analyst Connection – Reducing Costs and Improving Service Delivery with IT Consolidation

In todays difficult business environment, companies are looking for ways to reduce costs wherever they can. IT is not immune to this cost reduction requirement even while increasingly being called
upon to provide mission-critical services that support and enhance business initiatives. IDC has found that a majority of organizations are turning to process frameworks such as the IT Infrastructure Library (ITIL) and consolidation to streamline and standardize their own processes in an effort to help reduce costs and increase productivity.