World Insurance Report 2016


The World Insurance Report 2016 (WIR) by Capgemini and Efma, identifies multiple threats pushing the insurance industry toward massive disruption. The continued evolution of the Internet of Things (IoT), combined with changing behaviours and preferences from Gen Y customers, is driving the urgent need for insurers to undergo significant transformation or risk falling behind emerging competitors such as fintechs.

Using data from over 15,000 customers worldwide, and over 180 executive interviews, this year’s report explores how these trends are driving an urgent need for insurers to transform or risk falling behind new competitors.