Who’s Who Interviews

FST Media: What are your priorities in the next 12 to 18 months? Bendall: My first priority is to focus on the culture within the marketing team, and how the function is changing to ensure we are evolving all points...

FST Media: What are your digital priorities for the next 12 to 18 months? Virabhak: We will continue to ensure our momentum in engaging our customers via digital. AIG has received industry citations for the most trusted brand in Singapore, best...

FST Media: What are your plans for the next 12 to 18 months? Wong: The financial services industry is undergoing unprecedented changes with mobile, social and digital transformation. To integrate their developments into strategy is a balancing act. The business...

FST Media: What are your IT priorities for the next 12 to 18 months? Maynard: We have several. Firstly, to continue to focus on an innovative culture within the bank, which includes creating an environment that promotes a ‘test and...

FST Media: What are your priorities for the next 12 to 18 months? Preston: We will continue strengthening our technology and operations leadership by improving the structure and depth of expertise of our teams, modernising our technology platforms, providing operational...

FST Media: How are you leveraging big data and analytics to meet customer demand for personalised mobile products? Sud: By mining data correctly and converting this information to valuable insights, we can leverage big data and analytics to identify what...

FST Media: What role will mobile applications play in improving relationships with clients? Tantoco: Mobile devices are more personal than computers. We notice more quickly when a phone has gone missing than our wallets. This is a much deeper relationship...

FST Media: What is Reinventure? Cant: Reinventure comes out of the background that Danny, my partner, and I had working in corporations, particularly in media, helping them try and tackle disruption, digital disruption, internet disruption. And our experience was that internal innovation...

FST Media: What will be the most significant challenge facing the financial services industry in the year ahead? Viegas: The key challenges are heightened competition, thinning margins, increased regulations and cost of compliance. FST Media: What are your priorities for...

FST Media: What are your IT priorities for the next 12 to 18 months? Yong: As the banking industry deals with margin compression and escalating requirements for regulatory compliance and global security threats, it is imperative for Alliance Bank to...

FST Media: What are your priorities for the next 12 to 18 months? Sikhakollu: Despite being a new player on the block competing in a highly saturated and competitive credit cards market in Singapore – where an average card holder...

FST Media: Which emerging trend or innovation is currently flying under the radar that you feel is destined to make a significant impact on the financial services sector? Chuah: While we feel there is no single technology that is a...

FST Media: Which emerging trend or innovation is currently flying under the radar that you feel is destined to make a significant impact on financial services? Leung: The mobile platform is definitely flying under the radar. We are moving further...

FST Media: What are your IT priorities for the next 12 to 18 months? James: Alliance Bank’s IT priorities over the next 12 to 18 months will include but are not limited to enterprise mobility, virtualisation, and the mobile ecosystem....

FST Media: Which emerging trend or innovation is currently flying under the radar that you feel is destined to make a significant impact on financial services? Chiu: Whether or not the emerging technology trends will make a significant impact is...