Who’s Who Interviews

Sainsbury: What are your priorities for the next 12 to 18 months? Ritchie: American Express continues to develop new products and services to enhance our value proposition to our customers.  In particular, we are investing in the digital arena including...

Sainsbury: What are your priorities for the next 12-18 months? Miyazawa: There is still huge potential market for e-money and a lot of room to grow in Japan. Although annual personal expenditure in Japan is 300 trillion yen, current e-money...

Sainsbury: What are your priorities for the next 12-18 months?   Teh-Tan: In the Philippines, Citi has the enviable position of being the largest foreign bank and the acknowledged leader in various segments – from wealth management to credit cards....

Sainsbury: What are your priorities for the next 12-18 months?   Harsono: Our main priority for the next 12 to 18 months in the marketing team is to ensure we continue on the brand journey to “Make Life Simple” as...

Sainsbury: What are your priorities for the next 12-18 months? Monaghan: My biggest priority is teamwork and execution. Year in year out it is always the same priority. Knowing what to do is intuitive in innovation. The challenge is always...

Sainsbury: What are your priorities for the next 12-18 months?   Korompis: Over the last five years, we have been able to shift our customer transaction from branch to e-channels. Today 65 per cent of customer transactions are from the...

Sainsbury: What are your priorities for the next 12-18 months?   Manipula: In terms of our role as operations and support to the bank’s business units, these are twofold. Firstly, we aim to increase efficiencies to lower our operating costs...

Sainsbury: What are your priorities for the next 12-18 months?   Neufeld: My priorities for the next 12-18 months is to continue to help grow our business through cross-sell campaigns and continue to build the infrastructure that is needed to...

Sainsbury: What are your priorities for the next 12-18 months?   Iyer: Our customers are at the forefront of all our plans at Citibank and the same goes for digital. In India, we are recognised as the foremost digital bank...

Sainsbury: What are your priorities for the next 12-18 months?   Yuen: My priorities for the next 12-18 months are to implement Basel III compliance requirements in accordance with the timeline specified by Hong Kong Monetary Authority. On the already...

Sainsbury: What are the most critical technology issues facing wholesale banking for the next 12 months?   Warathe: That’s an interesting question. As we all know, the banking industry is witnessing a period of tremendous change – probably more than...

Sainsbury: What are your top mobile/digital priorities for the next 12-18 months?   Yohannan: We have four key priorities. First, we continue to focus on developing simple and intuitive customer experiences on Citi’s remote channels by expanding our current offerings....

Sainsbury: What are your priorities for the next 12-18 months?   Brooks: My teams priorities are focussed around three broad areas which underscores our corporate strategy; firstly to create value by designing innovative solutions to expand our business. Secondly, achieving...

Sainsbury: What are your priorities for the next 12-18 months?   Gladigau: It is all about giving clients access to breadth of data and depth of data, and many channels of delivery. We have been discussing our $30 million investment...

Sainsbury: What are your priorities for the next 12-18 months?   Wendt: Our priority is to continue to provide simple and compelling solutions that support our customers’ financial needs.   Sainsbury: Where do you see the greatest opportunities for mobile...