Who’s Who Interviews

Changes in the financial services regulatory landscape have provided Symple and other fintechs with a major advantage by enabling competition with large, traditional financial services organisations. Marketplace (or peer-to-peer) lenders have emerged with force over the last decade. While their...

When I think about it, the best service we can give as a government agency is one that is as seamless and invisible as possible, especially at different key moments in citizens’ lives. As one of Asia’s premier innovation hubs,...

“Where the industry has failed is the archaic way we are still dealing with bank switching, which in most cases still requires a signature. The mind boggles.” NZ’s own The Co-operative Bank has carved out a unique niche among the...

Today’s technology is tomorrow’s legacy. There is no silver bullet or a single vendor that can solve all challenges around data and analytics. A hybrid technology environment is therefore a must. Ram Kumar has a sixth sense for data. For...

I am obsessed with rhythm and getting flow and balance across our operations and delivery lifecycle. This requires persistent attention to drive continuous improvement outcomes and address the opportunities and challenges that emerge. Despite its heft as one of Australia’s...

Hatch founders don’t come from the financial industry. Instead, we are start-up specialists that look to solve people’s problems with a digital-first lens. Since launching in 2018, digital investment platform, Hatch, a Kiwi Wealth spinoff, has for many first-time Kiwi...

“People have a willingness to transform, build new systems and simplify the landscape, but often we then just rebuild the same products and process on better kit. The biggest success factor in Tower’s simplification was an unrelenting commitment to product...

“Transformation is a sport to be played by everybody. It’s not a game that one party plays and others watch from behind.”   Joining event MC and moderator, Luke Hannan, at the recent Future of Financial Services Sydney 2020 event, Abdullah...

I take a lot of inspiration from local fintechs that naturally have the advantage of being more nimble than large domestic or global banks. At Citi, we can learn a lot from the way they quickly implement solutions and adapt...

Execution is the key [in Open Banking]. APIs are just one trivial part and building them will not get any value unless an ecosystem for Open Banking is created. Singapore is widely considered the world’s leading light in Open Banking...

We are all working through a period of radical uncertainty. Being crystal clear on our organisational purpose has never been more important for us to continue to deliver for our customers and the community.   FST speaks with Alex Homer,...

“Being a digitally led business, we were very well placed to switch to working from home. Our tech has worked seamlessly across the transition and, if anything, we’ve actually seen a lift in productivity.”   Since its birth in 2015,...

“Securing endpoints and ensuring integrity of credentials is a big challenge not only for the superannuation industry but all financial services providers.”   As overseer of Australia’s Superannuation Transaction Network (STN) – the financial messaging service that underpins data-sharing between...

“For us, virtual banking meant building something from scratch: a new operating model, as well as a new technology stack, that could ultimately point the way to the future for Standard Chartered.” Standard Chartered has long stood as one of...

“It’s tough to build a culture where engineers can thrive in a regulated banking context. I was fascinated by the Open Banking concept and the risk appetite banks are taking to drive change.”   Less than a month out from...