Who’s Who Interviews

“Australia is experiencing both a profound digital disruption in financial services as well as a fundamental shift in how data is utilised. We are seeing consumers rightfully demanding and receiving more control over their data.”  

“We are moving from an agency-centric model to one that puts people and the wider public sector first. We are deliberately choosing to work collaboratively with agencies to build understanding, rather than taking an interventionist approach.”

“I think we’re at an amazing confluence in history for technological innovation… Smart governments need to understand and embrace the future and, if they don’t, they’re going to be left behind.” Minister Victor Dominello has been at the forefront of...

“The secret to reinvention is acknowledging that we don’t know everything, and to recognise that every day, and every customer, is an opportunity to learn.”  

“Digitalisation and accountability must evolve hand in hand. Lack of or poorly developed prerequisites for accountability will erode democratic principles.”  

“Data is unquestionably a core asset and capability for insurers. That said, data investments do need to start with a solid understanding of the jobs to be done – how can we create more customer value and, in so doing,...

“One of the mantras we have been applying to our work for One VPS is “Culture eats strategy for breakfast”. I have seen countless examples across public and private organisations where change initiatives have failed because the focus has been...

“There are lots of new entrants without legacy systems to contend with who’ve learnt lessons from bigtech players. For incumbents in financial services, the pressure is on to make the shift in gear to keep pace with expectations.”  

“To create government agencies and their employees that embrace change means we need to radically change the motivation schema. That’s hard and it doesn’t get done with a few pep talks and a vision statement.”

“Over the next five years, we really believe intelligent prediction, coupled with personalised interactions, are essential. To deliver on this, we’re working to infuse artificial intelligence across everything we do, with a number of initiatives already on our roadmap.”  

The reality is that shifting culture is really hard, and it can take years to achieve and continued work to sustain. Fundamentally, it is a ‘core’ thing, not a ‘surface’ thing.  

“Open Banking may be the first cab off the rank, but it will be one of many… it’s important to look at it not only from an Open Banking perspective but also from an open data regime perspective.”  

“It’s a big move to be a bank. There’s often an underestimation of the rigours of the process; your posture as a business must change. The Royal Commission has highlighted the very strong duty to one’s customer, and tech companies...

Australia’s chief prudential regulator has granted Judo Bank – formerly Judo Capital – a full banking license to operate as an authorised deposit-taking institution (ADI), making it Australia’s first SME-focused digital bank to be approved under APRA’s new licensing framework....

“Given how technologically dependent digital change is, the strength of that partnership is critical to success. Equally important, though, is the partnerships between the digital organisation and the lines of business.”