Adam Dougall

Adam Dougall

Digital Customer Workflow Specialist
ServiceNow

Adam has spent the past 15 years in the customer experience transformation space working for companies including Teradata, Adobe and most recently ServiceNow. His career has brought him to Melbourne from London, via 2 years in Singapore with Teradata. Adam has worked with brands including Lloyds TSB, HSBC & Lloyds in the UK; Standard Chartered, UOB & OCBC, Maybank & Mandiri Bank in South East Asia. Adam has also worked extensively with leading Telecommunication Providers & Retailers on digital initiatives to transform customer outcomes

Appearing at
Advancing Digital Transformation & CX Innovation to Cope with Unplanned Service Demands
10 June 2020
COVID-19 has tested systems and structures across the financial services industry. Unplanned volumes and unexpected customer needs have increased exponentially, meanwhile teams are working remotely and unable to rely on tribal knowledge across teams and manual ways of getting issues...