Chris Thomas

Head of Customer Value Streams

Bendigo and Adelaide Bank

Next Appearing at:

Chris is the Head of Customer Value Streams for Bendigo & Adelaide bank. In this role, Chris has focused accelerating Bendigo’s Digital Transformation by targeting opportunities to deliver specific customer outcomes. Chris has also focused significantly on Bendigo’s ways-of-working, moving from a Programme delivery to a Product mindset.

Previously Chris was a Digital Director at Westpac, where he led the enhancement of personalisation capability enabling the bank to respond in real time to customer signals across their digital channels generating a step-change in business performance

Next Appearance
Banking Summit, Sydney 2024
Breakdown
26 Speakers
9 Sponsors
Speakers
Miranda Ratajski
Westpac
Stevie-Ann Dovico
Beyond Bank
May Lam
Australian Payments Plus
Tal Bergman
Zip Co
Alan Huse
ANZ
Damien Low
Westpac
Highlights
Addressing the Digital Divide: Bridging Gaps for Improved Accessibility
Panel Discussion: Banking Brilliance: Navigating Transformation and Fostering Excellence in the Financial Frontier
Panel Discussion: Banking Beyond Boundaries: Unleashing AI, Data and Innovation for a Future-Ready Financial Landscape
Panel Discussion: Beyond Transactions: Crafting a Seamless Symphony of Customer Engagement, Wellbeing, and Experience
Navigating the Future of Banking through Data and AI Integration
To participate as a speaker:
Brittini Raygo
Senior Conference Producer
T: +61 02 8484 0945
To participate as a speaker:
Murali Ramesh
Head of Production - FSI
T: +61 2 8484 0904
To participate as a speaker:
Patrick Joy
Head of Production - Government
T: +61 2 8484 0996