7th Annual

Banking Summit, Sydney 2024

Revolutionising Banking: The Nexus of Customer Experience, Data Technology, and Innovation
22 May 2024 8:00 am - 5:00 pm

Shangri-La Sydney
  • Days
    Hours
    Mins
    Secs

Complimentary for Banking Executives

FST Media’s Banking Summit, Sydney 2024 will dive into the insights of the industry with a series of keynote presentations, on-stage interviews, panel discussions, and robust peer-to-peer roundtable sessions. This forum will gather over 15 speakers, 10 technology vendors, and 160 senior banking delegates to discover the next era of banking.

The theme for this year is “Revolutionising Banking,” where our speakers are to delve into how Customer Experience, Data Technology, and Innovation intersect in the banking industry. Our conference program is designed to discuss the evolution of banking and how organisations can ensure they are at the forefront of digital, data and technology transformation. Join industry experts as they share invaluable lessons and insights on themes, including:

  • Utilising Technology to Understand Customers: How Artificial Intelligence, Machine Learning, and Data Analytics can help banks understand customer preferences, anticipate needs and provide tailored solutions
  • Resilient Evolution: proactively adapting to evolving technology landscapes while ensuring the resilience and stability of critical banking systems.
  • Customer-Centric Strategies: building and maintaining trust in an era where customer loyalty is increasingly influenced by digital experiences.
  • Data Driven Decisions: innovative approaches to data management, including data insights, machine learning and predictive analytics
  • Meeting and Predicting Customer Needs: using technology, data and strategies to meet the ever-changing and evolving needs of customers, improving experiences and ensuring accessibility.

FST Media’s Banking Summit, Sydney 2024 will be the gateway to the future of banking, digital transformation, and customer-centric excellence. Connect with industry leaders and gain insights that will shape the banking landscape.

Event Highlights
Banking Summit, Sydney 2024
Breakdown
39 Speakers
16 Discussions
15 Sponsors
Speakers
Miranda Ratajski
Westpac
Stevie-Ann Dovico
Beyond Bank
May Lam
Australian Payments Plus
Aymeric Cabuil
Avenue Bank
Tal Bergman
Zip Co
Hari Janakiraman
ANZ
Highlights
Addressing the Digital Divide: Bridging Gaps for Improved Accessibility
Panel Discussion: Banking Brilliance
Panel Discussion: Banking Beyond Boundaries
Innovating Payments: Transforming the Banking Landscape
Panel Discussion: Beyond Transactions
Navigating the Future of Banking through Data and AI Integration
CIO of Group Business Units
Westpac
Chief Information Officer
Beyond Bank
Chief Information Officer
Australian Payments Plus
Chief Operating Officer
Avenue Bank
Director of Data and Analytics
Zip Co
Head of Industry and Innovation, Transaction Banking
ANZ
Head of Engineering Technology
Commonwealth Bank of Australia
Head of Bank Transformation
AMP
Head of Data Strategy, Cortex and AI Services
Westpac
Head of Product, Transaction Banking
ANZ
Head of Customer Value Streams
Bendigo and Adelaide Bank
Managing Director and Chief Operating Officer, Global Transaction Services
Westpac
Head of Information Technology (CIO)
IMB Bank
General Counsel and Company Secretary
Avenue Bank
Director Industry and Innovation
ANZ
Head API Strategy
Bendigo and Adelaide Bank
Co-Founder and CEO
Nano Platform
Director, Pre-Sales
Nintex
Regional Director
Backbase
Master of Ceremonies
(MC)
Field Chief Technology Officer and Vice President, Asia Pacific and Japan
Pure Storage
AI and Analytics Innovation Lead – FSI
SAS Institute
Industry Principle – FSI
SAS Institute
Account Director, Enterprise Financial Services
Smart Communications
Head of Strategy
Nano Platform
Chief Digital Officer
Nano Platform
Senior Director and Global Lead - Digital Sales and Emerging Markets
Prohance
Vice President A/NZ
Prohance
Senior Account Executive
Mambu
Principal Solution Architect
Mambu
Director of Operations
Dye and Durham
Executive Director, Australia and New Zealand
nCino
Head of Product, Australia and New Zealand
nCino
Regional Sales Director
Backbase
VP APAC
Seismic
Senior Director, Customer Success - APAC
Seismic
Enterprise Account Executive
Workato
Country Manager, ANZ
Workato
Regional Vice President Sales Engineering - APJ
Dataiku
  • Inclusive Design Principles: inclusive design principles that should be included in the development of digital banking platforms to ensure accessibility for users with diverse abilities and needs 
  • Implementation Challenges: overcoming challenges associated with implementing, accessing and using digital banking services
  • Bridging Accessibility Gaps: strategies employed by banks that bridge these gaps

Banking Brilliance: Navigating Transformation and Fostering Excellence in the Financial Frontier 

  • Seamless Transformation: challenges and solutions in implementing large-scale transformations within the banking industry
  • Digital Services and Channels: how banks are navigating the digital landscape to enhance customer experiences
  • Customer-Centric Strategies: building and maintaining trust in an era where customer loyalty is increasingly influenced by digital experiences

Our peer to peer roundtable discussions enable you to engage with other attendees as they rotate from table to table across 4 rounds.

Each discussion features one of 16 distinct topics and is hosted by a technology expert together with a banking co-host to drive an engaging conversation amongst the participants.

This year's top themes span across CX Transformation, Employee Experience, IT Capabilities, Evolving Technology, Information Governance, AI & ML, and more.

Please scroll down to view the discussion topics 

Our peer to peer roundtable discussions enable you to engage with other attendees as they rotate from table to table across 4 rounds.

Each discussion features one of 16 distinct topics and is hosted by a technology expert together with a banking co-host to drive an engaging conversation amongst the participants.

This year's top themes span across CX Transformation, Employee Experience, IT Capabilities, Evolving Technology, Information Governance, AI & ML, and more.

Please scroll down to view the discussion topics  

In today's ever-changing and disruptive landscape, transformation is both unavoidable and risky. Many transformations lack formal risk management processes, with projects often lacking controls, comprehensive change plans, and input from security, privacy, risk, and legal teams. Learn how organisations are preparing themselves to be more agile and receptive to unanticipated, nonlinear opportunities that present themselves along the journey, through a process and automation led methodology.

 

Discover how to:

  • Grow your risk appetite by advancing Process Management Maturity
  • Build effective digital business models with proper process, continuous improvement, and change frameworks
  • Leverage unintended benefits of mitigating regulatory, compliance, and operational risks

 

Our peer to peer roundtable discussions enable you to engage with other attendees as they rotate from table to table across 4 rounds.

Each discussion features one of 16 distinct topics and is hosted by a technology expert together with a banking co-host to drive an engaging conversation amongst the participants.

This year's top themes span across CX Transformation, Employee Experience, IT Capabilities, Evolving Technology, Information Governance, AI & ML, and more.

Please scroll down to view the discussion topics 

Our peer to peer roundtable discussions enable you to engage with other attendees as they rotate from table to table across 4 rounds.

Each discussion features one of 16 distinct topics and is hosted by a technology expert together with a banking co-host to drive an engaging conversation amongst the participants.

This year's top themes span across CX Transformation, Employee Experience, IT Capabilities, Evolving Technology, Information Governance, AI & ML, and more.

Please scroll down to view the discussion topics 

Banking Beyond Boundaries: Unleashing AI, Data and Innovation for a Future-Ready Financial Landscape 

  • Data Driven Decisions: innovative approaches to data management, including data insights, machine learning and predictive analytics
  • AI Applications: how artificial intelligence is reshaping traditional banking functions, from risk assessment and fraud detection to customer experiences
  • Challenges to Innovation: potential challenges and ethical considerations associated with the widespread adoption of transformative tools and technologies such as AI 
  • How technological advancement and innovation plays a pivotal role in enhancing the critical infrastructure of payments for Australia 
  • How we can uplift the technology reliability, security and service availability to support contactless and eCommerce payments 

Beyond Transactions: Crafting a Seamless Symphony of Customer Engagement, Wellbeing, and Experience 

  • Elevating Customer Experience: strategies and processes to create seamless, user-friendly interfaces and banking processes that work to improve the customer experience.
  • Customer Wellbeing: how banks are leveraging cutting-edge technologies like AI and machine learning to proactively protect customers from the emotional, financial and potential long-term consequences of fraud.
  • Meeting and Predicting Customer Needs: utilising technology, data and strategies to meet the ever changing and evolving needs of customers, improving experiences and ensuring accessibility.
  • Data Driven Decisions: how the integration of data and AI is informing, enhancing and reshaping decision-making processes in the banking industry. 
  • Everyday Insights: the role of data analytics in providing insights into customer behaviour, market trends, and risk management. 
  • Risk and Compliance: challenges and opportunities associated with using AI to enhance risk management and regulatory compliance in banking. 
  • How can banks successfully leverage digital technologies to enhance customer interactions and provide a seamless omnichannel experience?
  • What are some key challenges that banks face when adopting and implementing digital capabilities, fostering innovation, and driving transformation?
  • How do we build and enhance digital capabilities, strategies and services to drive innovation and transformation?

  • How predictive analytics optimises workforces, including in-house, hybrid, or outsourced teams.
  • How can banks leverage analytics to forecast trends, meet customer needs, and enhance decision-making for improved productivity
  • What are some best practices for integrating real-time analytics into back-office workflows?

  • How do banks accelerate transformation through the right technology?
  • Before implementing new technologies, how can banks ensure proper testing of hardware & software?
  • How do we avoid building the next legacy system?

  • How can banks foster a culture of innovation to continually identify and embrace emerging technologies that have the potential to transform the industry?
  • What challenges do financial institutions face in the adoption of cutting-edge technologies?
  • What strategies can banks employ to modernise their technology infrastructure while minimising disruptions to daily operations and customer service?

  • Strategies for creating a cohesive and seamless customer experience across various digital channels, including online banking and mobile apps.
  • How can banks can leverage data analytics to understand customer preferences and tailor services to meet individual needs across different digital touchpoints?
  • What can banks do to stay ahead in the competitive landscape and continually adapt their digital service offerings to meet the evolving needs of customers?

  • Strategic Data Collection for Innovation: Explore how adopting an enterprise forms solution can revolutionize data collection processes, paving the way for innovation in banking customer experiences.
  • Elevating Data Quality: Transform data collection into intelligent, response-based digital experiences with an enterprise-wide approach, ensuring accuracy and value for innovative banking solutions.
  • Holistic Data Strategies for Enhanced CX: Integrate an enterprise forms solution into comprehensive data management strategies, capturing and leveraging clean data to fuel innovation in the banking sector.

  • In what ways can AI be leveraged to enhance data analysis and decision-making processes?
  • What ethical considerations should banks prioritise when implementing AI?
  • How can banks encourage a data-driven culture and upskill their workforce to embrace AI technologies effectively?

  • What are some current processes in banking that can be streamlined and improved?
  • How do banks identify the processes to automate?
  • What new digital tools and function-specific training have you adopted to support your transformation?

  • Are channel or process transformation efforts enough? What issues can isolated transformation efforts create? 
  • How can you unlock true product innovation, data-driven personalisation and new technology adoption? 
  • What’s the best way to take action? 

  • How do banks enhance decision-making processes by leveraging data analytics, artificial intelligence and machine learning?
  • How can banks stay agile and adapt their data-driven strategies to remain competitive in a dynamic financial landscape?
  • How can banks foster a data-driven culture to drive innovation and achieve business objectives?

  • What are the key considerations and challenges involved in implementing automation technologies?
  • What can banks expect to achieve by embracing digital transformation and automation?
  • How can these advancements enhance overall customer experience, transparency and accountability?

  • How can generative AI contribute to more effective risk management and fraud detection?
  • What considerations should banks take into account when deploying AI models?
  • How can financial institutions ensure fairness and transparency in the use of generative AI?

  • How can banks balance fostering technological transformation and ensuring compliance with IT regulations?
  • What can organisations do to adapt their IT infrastructure to comply with regulatory standards and safeguard customer data without stifling innovation?
  • What due diligence processes should financial institutions undertake to ensure that new tools and solutions comply with existing regulations and standards?

  • How are APIs shaping and transforming the banking industry?
  • How can banks future-proof their technological infrastructure by adopting flexible API architectures?
  • What opportunities and challenges arise from the strategic use of APIs in gathering, sharing and analysing financial data?

  • How can organisations effectively respond to disruptions in today’s dynamic environment?
  • What strategies can businesses use to embed governance and accountability within their operational framework?
  • How does prioritising people within the operational framework foster collaboration, empower employees, and cultivate a culture of resilience?

  • Efficiency and Innovation: – How can financial institutions strike a balance between driving efficiency and fostering innovation?
  • Customer Service: How can the banking sector ensure Data and AI directly benefit customer service and user experience?
  • Risk Management in an Evolving Landscape: How can financial institutions adapt their risk management strategies while still prioritising sustainable growth and innovation?

Register

Please note that delegate attendance is complimentary for the financial services industry only.

Paid tickets are available for service providers to the industry (e.g., solution providers to the banking, insurance & wealth management industry) at the discretion of FST Media. For more information on vendor fees, please contact fsisales@fst.net.au or +61 2 8484 0918.

FST Media reserves the right to decline registration and entry to the event.

By agreeing to the Terms and Conditions for complimentary VIP Registration, you acknowledge that to qualify for that complimentary VIP pass the delegate needs to be currently employed by a Financial Services organisation.

Should you be unable to attend on the day of the conference, a ‘like-for-like’ substitute is welcome to attend in your stead at no extra charge, provided we are informed of the change up to 14 days prior to the conference. Any cancellations made within 14 days of the conference, with no relevant substitute provided, will incur a $150+ GST non-attendance fee. This fee will be used to cover delegate material costs and catering costs incurred by FST Media on submission of delegate numbers to the conference venue.

FST Media will make every effort to ensure that the event and the program will take place as advised. FST Media reserves the right to delete or alter items in the program and will not take financial responsibility for changes that are the result of events beyond its control, including travel and/or accommodation.

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  • The use of your personal information for the purposes of providing direct marketing material to you; and
  • The disclosure of your personal information to our event partners
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For sponsorship enquiries:
Harvey Gilbert
Senior Sales Manager
T: +61 2 8484 0679
For event and marketing enquiries:
Iesha Johnson-Gledill
Senior Event Manager
T: +61 424 048 577