7th Annual

Banking Summit, Sydney 2024

22 May 2024 8:00 am - 5:00 pm

Shangri-La Sydney
  • Days
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Complimentary for Banking Executives

FST Media’s Banking Summit, Sydney 2024 will dive into the insights of the industry with a series of keynote presentations, on-stage interviews, panel discussions, and robust peer-to-peer roundtable sessions. This forum will gather over 15 speakers, 10 technology vendors, and 160 senior banking delegates to discover the next era of banking.

The theme for this year is “Revolutionising Banking,” where our speakers are to delve into Customer Experience, Data Technology, and Innovation intersect in the banking industry. Our conference program is designed to discuss the evolution of banking and how organisations can ensure they are at the forefront of digital, data and technology transformation. Join industry experts as they share invaluable lessons and insights on themes, including:

  • Utilising Technology to Understand Customers: how artificial intelligence, machine learning, and data analytics can help banks understand customer preferences, anticipate needs and provide tailored solutions
  • Resilient Evolution: proactively adapting to evolving technology landscapes while ensuring the resilience and stability of critical banking systems.
  • Customer-Centric Strategies: building and maintaining trust in an era where customer loyalty is increasingly influenced by digital experiences.
  • Data Driven Decisions: innovative approaches to data management, including data insights, machine learning and predictive analytics
  • Meeting and Predicting Customer Needs: using technology, data and strategies to meet the ever changing and evolving needs of customers, improving experiences and ensuring accessibility.

FST Media’s Banking Summit, Sydney 2024 will be the gateway to the future of banking, digital transformation, and customer-centric excellence. Connect with industry leaders and gain insights that will shape the banking landscape.

Executive Digital, Customer & Colleague
NAB
Chief Information Officer
Australian Payments Plus
Head of Engineering Technology
Commonwealth Bank of Australia
Chief Commercial Officer ANZ
ZipCo
GM, Customer Strategy and Insights
Commonwealth Bank of Australia
Head of Digital
ING
Head of Emerging Technology
Commonwealth Bank
Head of Transformation, Product and Digital (Former)
Qudos Bank
  • Role of Regulation: the critical role of regulatory agencies in maintaining stability within the banking sector.
  • Frameworks: how regulatory frameworks are designed to safeguard the financial system, prevent systemic risks and ensure fair practices.
  • Evolving Challenges: the evolution of regulatory approaches and the challenges in adapting to the rapidly changing landscape of banking and finance.
  • Seamless Transformation: challenges and solutions in implementing large-scale transformations within the banking industry
  • Digital Services and Channels: how banks are navigating the digital landscape to enhance customer experiences
  • Customer-Centric Strategies: building and maintaining trust in an era where customer loyalty is increasingly influenced by digital experiences

Our peer to peer roundtable discussions enable you to engage with other attendees as they rotate from table to table across 4 rounds.

Each discussion features one of 16 distinct topics and is hosted by a technology expert together with a banking co-host to drive an engaging conversation amongst the participants.

This year's top themes span across CX Transformation, Employee Experience, IT Capabilities, Evolving Technology, Information Governance, AI & ML, and more.

Please scroll down to view the discussion topics 

Our peer to peer roundtable discussions enable you to engage with other attendees as they rotate from table to table across 4 rounds.

Each discussion features one of 16 distinct topics and is hosted by a technology expert together with a banking co-host to drive an engaging conversation amongst the participants.

This year's top themes span across CX Transformation, Employee Experience, IT Capabilities, Evolving Technology, Information Governance, AI & ML, and more.

Please scroll down to view the discussion topics  

Our peer to peer roundtable discussions enable you to engage with other attendees as they rotate from table to table across 4 rounds.

Each discussion features one of 16 distinct topics and is hosted by a technology expert together with a banking co-host to drive an engaging conversation amongst the participants.

This year's top themes span across CX Transformation, Employee Experience, IT Capabilities, Evolving Technology, Information Governance, AI & ML, and more.

Please scroll down to view the discussion topics 

Our peer to peer roundtable discussions enable you to engage with other attendees as they rotate from table to table across 4 rounds.

Each discussion features one of 16 distinct topics and is hosted by a technology expert together with a banking co-host to drive an engaging conversation amongst the participants.

This year's top themes span across CX Transformation, Employee Experience, IT Capabilities, Evolving Technology, Information Governance, AI & ML, and more.

Please scroll down to view the discussion topics 

  • Data Driven Decisions: innovative approaches to data management, including data insights, machine learning and predictive analytics
  • AI Applications: how artificial intelligence is reshaping traditional banking functions, from risk assessment and fraud detection to customer experiences
  • Challenges to Innovation: potential challenges and ethical considerations associated with the widespread adoption of transformative tools and technologies such as AI 
  • Fusion of Technology and Personalisation: how banks can leverage advanced digital technologies to enhance customer experiences while maintaining a personalised touch.
  • Utilising Technology to Understand Customers: how artificial intelligence, machine learning, and data analytics can help banks understand customer preferences, anticipate needs and provide tailored solutions
  • Security Measures in the Digital Era: the evolving landscape of risk and threats in the banking sector and how organisations can implement robust safety protocols without compromising experience
  • Elevating Customer Experience: strategies and processes to create seamless, user-friendly interfaces and banking processes that work to improve the customer experience.
  • Customer Wellbeing: how banks are leveraging cutting-edge technologies like AI and machine learning to proactively protect customers from the emotional, financial and potential long-term consequences of fraud.
  • Meeting and Predicting Customer Needs: utilising technology, data and strategies to meet the ever changing and evolving needs of customers, improving experiences and ensuring accessibility.
  • IT Operations for Innovation: strategies and best practices for optimising IT operations within the banking sector to foster innovation.
  • Collaboration and Continuous Delivery: collaboration between development and operations teams in breaking down silos, accelerating software delivery, and improving overall agility.
  • Resilient Evolution: proactively adapting to evolving technology landscapes while ensuring the resilience and stability of critical banking systems. 
  • How can banks successfully leverage digital technologies to enhance customer interactions and provide a seamless omnichannel experience?
  • What are some key challenges that banks face when adopting and implementing digital capabilities, fostering innovation, and driving transformation?
  • How do we build and enhance digital capabilities, strategies and services to drive innovation and transformation?

  • How is data analytics and artificial intelligence transforming banking operations and services?
  • How can banks effectively harness customer data to offer personalised services, advice and experiences?
  • What ethical considerations are needed for responsible and transparent data usage in the era of digital transformation?

  • How do banks accelerate transformation through the right technology?
  • Before implementing new technologies, how can banks ensure proper testing of hardware & software?
  • How do we avoid building the next legacy system?

  • Strategies for creating a cohesive and seamless customer experience across various digital channels, including online banking and mobile apps.
  • How can banks can leverage data analytics to understand customer preferences and tailor services to meet individual needs across different digital touchpoints?
  • What can banks do to stay ahead in the competitive landscape and continually adapt their digital service offerings to meet the evolving needs of customers?

  • What opportunities do cloud technologies present for the development of new financial products, services and customer experiences?
  • How can banks future-proof their operations by adopting cloud systems and staying adaptable to emerging technologies?
  • How do banks foster innovation and maintain a competitive edge in the evolving financial landscape?

  • In what ways can AI be leveraged to enhance data analysis and decision-making processes?
  • What ethical considerations should banks prioritise when implementing AI?
  • How can banks encourage a data-driven culture and upskill their workforce to embrace AI technologies effectively?

  • What are some inclusive design principles that should be included in the development of digitalbanking platforms to ensure accessibility for users with diverse abilities and needs?
  • What kinds of challenges are associated with implementing, accessing and using digital banking services?
  • What are some strategies employed by banks that bridge these gaps?

  • How do banks enhance decision-making processes by leveraging data analytics, artificial intelligence and machine learning?
  • How can banks stay agile and adapt their data-driven strategies to remain competitive in a dynamic financial landscape?
  • How can banks foster a data-driven culture to drive innovation and achieve business objectives?

  • What are the key considerations and challenges involved in implementing automation technologies?
  • What can banks expect to achieve by embracing digital transformation and automation?
  • How can these advancements enhance overall customer experience, transparency and accountability?

  • How are emerging technologies, such as artificial intelligence, shaping the evolution of digital banking?
  • What is the role of customer preferences and experience in the development and expansion of digital channels?
  • How can banks strike a balance between providing convenience through digital services and ensuring customer security and trust?

  • How are APIs shaping and transforming the banking industry?
  • How can banks future-proof their technological infrastructure by adopting flexible API architectures?
  • What opportunities and challenges arise from the strategic use of APIs in gathering, sharing and analysing financial data?

  • How can banks balance fostering technological transformation and ensuring compliance with IT regulations?
  • What can organisations do to adapt their IT infrastructure to comply with regulatory standards and safeguard customer data without stifling innovation?
  • What due diligence processes should financial institutions undertake to ensure that new tools and solutions comply with existing regulations and standards?

  • How can banks foster a culture of innovation to continually identify and embrace emerging technologies that have the potential to transform the industry?
  • What challenges do financial institutions face in the adoption of cutting-edge technologies?
  • What strategies can banks employ to modernise their technology infrastructure while minimising disruptions to daily operations and customer service?

  • What are some current processes in banking that can be streamlined and improved?
  • How do banks identify the processes to automate?
  • What new digital tools and function-specific training have you adopted to support your transformation?

  • How can generative AI contribute to more effective risk management and fraud detection?
  • What considerations should banks take into account when deploying AI models?
  • How can financial institutions ensure fairness and transparency in the use of generative AI?

  • How can banks strategically integrate artificial intelligence and machine learning into their operations?
  • How can AI and machine learning be leveraged to drive innovation within banking?
  • What does successful implementation of AI look like?

Register

Please note that delegate attendance is complimentary for the financial services industry only.

Paid tickets are available for service providers to the industry (e.g., solution providers to the banking, insurance & wealth management industry) at the discretion of FST Media. For more information on vendor fees, please contact fsisales@fst.net.au or +61 2 8484 0918.

FST Media reserves the right to decline registration and entry to the event.

By agreeing to the Terms and Conditions for complimentary VIP Registration, you acknowledge that to qualify for that complimentary VIP pass the delegate needs to be currently employed by a Financial Services organisation.

Should you be unable to attend on the day of the conference, a ‘like-for-like’ substitute is welcome to attend in your stead at no extra charge, provided we are informed of the change up to 14 days prior to the conference. Any cancellations made within 14 days of the conference, with no relevant substitute provided, will incur a $150+ GST non-attendance fee. This fee will be used to cover delegate material costs and catering costs incurred by FST Media on submission of delegate numbers to the conference venue.

FST Media will make every effort to ensure that the event and the program will take place as advised. FST Media reserves the right to delete or alter items in the program and will not take financial responsibility for changes that are the result of events beyond its control, including travel and/or accommodation.

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For sponsorship enquiries:
Harvey Gilbert
Senior Sales Manager
T: +61 2 8484 0679
For event and marketing enquiries:
Vidya Gopinath
Head of Operations
T: +61 2 8484 0916