James Walford

Head of Conversational AI, North America and LATAM

Genesys

Next Appearing at:

James is responsible for strategic digital transformation with emerging technologies and uses his extensive digital expertise to help organisations visualise a holistic view of CX across Marketing, Sales, and Service. With over 15 years of solid hands-on consulting experience within the CX space across four continents, James is passionate about customer experience and innovative solutions, and takes pride in having worked on some of the largest Fortune 500’s CTI deployments.

Future of Financial Services Melbourne crowd 2022
8 September 2022
  • The Fullerton Hotel Sydney
To participate as a speaker:
Jasmine Haw Alverez
Conference Producer
T: +61 2 8484 0918
To participate as a speaker:
Brittini Raygo
Senior Conference Producer
T: +61 02 8484 0945
To participate as a speaker:
Henna Qaisar
Senior Conference Producer
T: +61 410 828 401