James Walford

Head of Conversational AI, North America and LATAM

Genesys

Next Appearing at:

James is responsible for strategic digital transformation with emerging technologies and uses his extensive digital expertise to help organisations visualise a holistic view of CX across Marketing, Sales, and Service. With over 15 years of solid hands-on consulting experience within the CX space across four continents, James is passionate about customer experience and innovative solutions, and takes pride in having worked on some of the largest Fortune 500’s CTI deployments.

Future of Financial Services Melbourne crowd 2022
8 September 2022
  • The Fullerton Hotel Sydney
To participate as a speaker:
Ben Turner
General Manager, Disruption
T: +61 416 947 953
To participate as a speaker:
Murali Ramesh
Head of Production, FSI
T: +61 2 8484 0904
To participate as a speaker:
Dhananjai Raju
Conference Producer
T: +61 421 988 478