Insurance Summit, Sydney 2022

8 September 2022

The Fullerton Hotel Sydney

The revered annual Insurance Summit, Sydney is returning back this year in person. Having focused on exploring the impacts of the innovation strategies (Covid-19 pivots) that were implemented over the course of 2020 and 2021, this year will be forward-focused.

  • Days
    Hours
    Mins
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Complimentary for FSI Executives

The revered annual Insurance Summit, Sydney is returning back this year in person. Having focused on exploring the impacts of the innovation strategies (Covid-19 pivots) that were implemented over the course of 2020 and 2021, this year will be forward-focused.

Leaders reconvene to debate the importance of embracing emerging technologies that are agile, flexible and sustainable in the long run. Not to forget, getting the best possible outcomes from the technological investments made in the previous years is imperative for sustained growth.

This exclusive by-invitation-only will be held at Sydney’s Fullerton Hotel on Thursday, 8 September to gather 100+ Chiefs, General Managers and Divisional Heads from Australia’s leading insurers to explore what ongoing innovation means for the future of insurance. Delegates are carefully selected through an invitation-only process, restricting attendees to key decision-makers and influencers.

Our unique format intends to nourish face-to-face engagement and communication, with keynote and panel speaking sessions held alongside roundtable breakouts to create an environment conducive to comprehensive discussions around industry updates, best practice case studies, and the implementation and execution of strategies.

Peer-to-peer discussions complement our thought leadership at our Summit Events by enabling deeper and richer discussions on specific industry insights, seen on stage.

Featured Topics:

  • Data Analytics
  • Customer insights
  • Artificial intelligence
  • Cloud-first strategies
  • Claims innovation
  • Automation
  • And more
Event Information
8 September 2022 9:00 am - 9:11 pm
Event Highlights
Insurance Summit, Sydney 2022
Breakdown
33 Speakers
10 Discussions
14 Sponsors
Speakers
Dipak Nair
Tata AIG, India
Adam Bennett
Suncorp Group
Anna Gladman
nib Travel
Ash Nair
QBE
Hilary Bates
Zurich Financial Services Australia
Ashish Khurana
Integrity Life
Highlights
Keynote Presentation by Suncorp Group
Panel Discussion: Leadership in a Time of Unprecedented Change
Keynote Presentation by Tata AIG
Chief Technology Officer
Tata AIG, India
Chief Information Officer
Suncorp Group
Chief Executive Officer
nib Travel
Chief Data & Analytics Officer
QBE
Chief Operating Officer
Zurich Financial Services Australia
Chief Technology Officer
Integrity Life
Managing Director
Blue Zebra Insurance
Head of Data, Analytics and Systems
The Hollard Insurance Company Australia
Head of Platform & Delivery
MetLife Australia
CEO and Founder
Digital Experience Labs
Head of Business Development
Amazon Web Services
Head of Insurance Business Development - APAC
Amazon Web Services, Singapore
Industry Advisor
TCG
Automation Evangelist
IAG
Head of Insurance Architecture
ServiceNow
Head of Financial Services, APJ
ServiceNow
Principal Advisor, BFSI & Fintech
Ecosystm
CIO Advisor
Zoom
Chief Technology Officer
Insurance Vertical
Solution Engineering Director, Australia & NZ
TIBCO
General Manager
MicroStrategy
Manager Solutions Engineering
Okta
Enterprise Sales Director
TCG
Head of Conversational AI, North America and LATAM
Genesys
Industry Lead – Insurance
Genesys
Industry Lead - Account Executive
Genesys
Enterprise Account Director
Talkdesk
Senior Sales Engineer (Commercial SE Team, ANZ & APAC)
Okta
Regional Vice President - ANZ
Box
Director, Strategic Accounts
LivePerson
Master of Ceremonies
Strategy Lead
LivePerson
BI Manager
Allianz Australia Insurance

Stay tuned for further speaker announcements...

Fostering Innovation through Strategic Partnerships

  • Using product innovation to create growth in a rapidly changing market.
  • How to stay agile during the product innovation phase?
  • How does partnering with third-party companies compliment your product innovation agenda?

Insurance, Data & AI - Solving the last mile challenge

  • Reviewing the market trends and value drivers of becoming data-driven algorithmic insurer as well as the challenges
  • How to you manage and govern the data, along with operationalising the business models
  • Key components of an overall solution and a short demonstration of a free AI-driven real-time dynamic pricing accelerator built on the above components

Refer below for the topics

Refer below for the topics

  • How to create new business opportunities when faced with regulatory and compliance pressures.
  • Strategies to future-proof leadership skills to mitigate risk.
  • How do leaders champion radical transparency and authenticity as core values? 
  • How to create value for shareholders through new growth opportunities.

Insurance Industry Transformation

  • Transforming the core and the peripherals (systems/ processes) to meet the digital expectation of the market from partners, distribution channels, and new age policyholders
  • Addressing the climate change-related transition and new opportunities to be purposeful. Create a winning proposition in the new growth area like Electric Vehicles, Cyber, Platform Economy

Refer below for the topics

Refer below for the topics

Artificial Intelligence (AI) in Insurance - Today and Tomorrow

  • The promises of AI in Insurance
  • The hype, reality and challenges of AI
  • Preparing for an embedded AI future
  • How to leverage open data capabilities and open APIs to innovate.
  • How can AI improve business operational opportunities and streamline CX?
  • How to mitigate against risks that are associated with data sharing?
  • How to create deep learning solutions and innovate via AI.

The Value of Establishing an Experimentation Mindset to Solve Problems in a Complex World

  • Why it is important to re-frame failures as learning opportunities
  • The value of establishing an experimentation mindset across the enterprise to solve the problems of today
  • How to start an experimentation to change movement and how to keep it going

Collaboration, Innovation, and Agility in the Ever-Changing Digital Era

  • Understanding the key strategies to navigate this rapidly changing landscape.
  • How are incumbents partnering with Insurtechs to create new opportunities and scale new businesses?
  • How to reinvent existing business models whilst retaining core company values and delivering stakeholder value?
  • How to enhance and personalize the customer experience through human-centered AI-led design.
  • Unpacking the latest innovations in intelligent process automation and how to save time and money for distribution, claims, and underwriting.

  • Learn why claims innovation must remain as a top-strategic priority in a digital-first world.
  • Exploring innovative technologies that can hyper simplify claims processes.

  • Hyper automation to provide you the competitive edge across direct and intermediate.
  • Embedding risk controls throughout your customer operations/underwriting operations.

  • Using innovation to deliver omni-channel CX.
  • Hyper-personalisation whilst delivering an authentic human-centered customer service experience.

  • Data and Analytics for everyone (not just business analysts) to stay ahead of the game.
  • Using data to identify new risk and growth areas

  • Enabling workplace flexibility and technological enablement that supports collaboration for employees and customers.
  • Meeting changing customer expectations by creating digital claims experiences.

  • How to accelerate innovation and transform user experience
  • How to maximise compliance and minimise risk with identity-first security
  • How to accelerate cloud modernisation and enable a hybrid IT environment

  • Tailoring customer experience based on insights and client profiling.
  • Utilising AI to maximise CX, simplify voice and digital workflows to empower your call centre.

  • Digital transformation success stories, key outcomes for the insurance sector and achieving a personalised and human CX approach
  • Staying competitive in a digital-first world and best practice Conversational AI strategies to improve member acquisition and retention

  • Leaning into a digital-first approach requires the right blend of technology and human touch.
  • Leveraging digital channels, bots, and conversational AI, whilst delivering human-centric, empathetic experiences, is key to providing a seamless customer experience.

Testimonials
Hear from previous attendees

Great to be back to in-person events and interacting with our FSI community in Asia. Thank you FST team for organising such a fantastic event.

For event logistics and operations:
Amy McAdams
Event Manager
T: +61 2 8484 0908
To participate as a speaker:
Dhananjai Raju
Conference Producer
T: 0421 988 478
For sponsorship enquiries:
Mark Quinn
Sales Director
T: +61 2 8484 0955