Joumana El Hassan

Joumana El Hassan

Assistant Secretary, Shared Services & Technology
Department of Veterans' Affairs

Joumana leads the Shared Services and Technology Branch in the Department of Veterans Affairs.

Joumana holds a Masters of Business Informatics with a specific focus on IT & Business Alignment and Information Security.  Joumana also has formal qualifications in risk management, stakeholder management and organisational and behavioural change. She has a strong background in business transformation, process redesign and automation.

In her current role, she is responsible for the integrity of DVA legacy systems, their maintenance and support.  Under the current shared services arrangements, Joumana is committed to leveraging productive stakeholder relationships and negotiating optimal outcomes for the veteran community.

Appearing at
FST Gov Australia
11 November 2021
  • National Convention Centre Canberra
The front face eGovernment was on full display during Australia’s ‘year of crises’, as citizens in lockdown reflexively sought out digital services for information, support, and solutions to maintain lives and livelihoods. While the Australian Government did, in large part,...
FST Gov Australia
18 November - 19 November 2020
  • Virtual Conference
Today, eGovernment is no mere afterthought; it is an expectation among Australia’s tech-savvy citizenry. This is no accident. It is testament to the states’ progressive adoption of digital infrastructure and e-services across the public sector – an ambition readily embraced...