Nick Munro

Head of Automation & Digitisation - Artificial Intelligence, Robotic and Digital Channel Experiences


Next Appearing at:

Dedicated to working on transforming the way customers engage with Australian banks, Nick Munro leads Automation & Digitisation, within Westpac’s Consumer & Business Division. Nick has been at the heart of Westpac’s use of artificial intelligence in creating rich digital experiences for customers and staff, including Red, Westpac’s first customer-facing virtual assistant. Nick has also pioneered many of the banks ‘firsts’ in cognitive automation and related capabilities.

Join Nick for this roundtable to discuss how chat and messaging has helped Westpac respond to customer expectations during COVID-19, how you’re engaging with your digital customers today and explore the ways conversational banking will change customer interactions for all of us in the future.

Banking Summit, Sydney
12 October 2021
  • Virtual Conference
To participate as a speaker:
Ben Turner
General Manager, Disruption
T: +61 416 947 953
To participate as a speaker:
Dhananjai Raju
Conference Producer
T: +61 421 988 478
To participate as a speaker:
Murali Ramesh
Head of Production - FSI
T: +61 2 8484 0904