Nick Munro

Nick Munro

Head of Automation & Digitisation - Artificial Intelligence, Robotic and Digital Channel Experiences
Westpac

Dedicated to working on transforming the way customers engage with Australian banks, Nick Munro leads Automation & Digitisation, within Westpac’s Consumer & Business Division. Nick has been at the heart of Westpac’s use of artificial intelligence in creating rich digital experiences for customers and staff, including Red, Westpac’s first customer-facing virtual assistant. Nick has also pioneered many of the banks ‘firsts’ in cognitive automation and related capabilities.

Join Nick for this roundtable to discuss how chat and messaging has helped Westpac respond to customer expectations during COVID-19, how you’re engaging with your digital customers today and explore the ways conversational banking will change customer interactions for all of us in the future.

Appearing at
Banking Summit
12 October 2021
  • Virtual Conference
This by-invitation-only event will bring together a selected number of Chiefs, General Managers and Divisional Heads at Australia’s largest banks and financial services organisation to exchange thought leadership on industry trends and emerging technologies that will change the face of...