Dedicated to working on transforming the way customers engage with Australian banks, Nick Munro leads Automation & Digitisation, within Westpac’s Consumer & Business Division. Nick has been at the heart of Westpac’s use of artificial intelligence in creating rich digital experiences for customers and staff, including Red, Westpac’s first customer-facing virtual assistant. Nick has also pioneered many of the banks ‘firsts’ in cognitive automation and related capabilities.
Join Nick for this roundtable to discuss how chat and messaging has helped Westpac respond to customer expectations during COVID-19, how you’re engaging with your digital customers today and explore the ways conversational banking will change customer interactions for all of us in the future.
