The Future of Insurance, Hong Kong

Two of Hong Kong's most respected CIOs, Professor Daniel Lai and Mr YB Yeung, will lead delegates in a day of dynamic conversations to discuss the most talked about innovations and technology that is revolutionising the insurance business landscape at lightning speed.

2017 is about how leaders of the insurance industry are managing to stay relevant and make business sense in face of changing customer expectations, new players disruptions and presentation of innovative technology. 

Prominent ICT leaders from HSBC Life, Manulife Asia, QBE Insurance, Metlife Asia, Cigna Hong Kong, Zurich Hong Kong, AIA, Prudential Corporation Asia and innovative technology startups and experts, will reveal their insights and perspectives for 2017.


MetLife Australia has announced the appointment of a new head of customer experience, with CX veteran Lina Saliba to take on the role.

Australian insurance giant IAG has announced the release of a new in-house app allowing contact centre staff to allocate and adjust work hours and rosters, with early results showing a noticeable reduction in sick leave and an increase in employee engagement.

QBE Insurance has announced it will back "Australia's longest" driverless bus route, providing the necessary insurance to run the automated shuttle service on public roads.

Large incumbent insurers are the first to admit that they don’t have the DNA or the systems flexibility to be able to drive the change that is needed in the industry. This is where insurtechs have a massive role to play.

Global insurance giant Allianz has teamed with tech power-hitters Cisco and Apple and insurance broker Aon to develop a comprehensive cyber risk management solution.

AMP’s insurance arm has launched an online resource hub to assist advisers in implementing the Federal Government’s mandated Life Insurance Framework (LIF).