13th Annual

Future of Financial Services, New Zealand 2024

19 June 2024 8:00 am - 5:30 pm

Cordis, Auckland
  • Days
Spots Filling Fast!

Complimentary for FSI Executives

The Future of Financial Services, New Zealand 2024 is a nexus of innovation and inspiration at the core of the banking and financial sector. Building on nearly two decades of success, FST is excited to assemble prominent thought leaders and executives from the region to delve into the technological advancements influencing New Zealand’s financial services industry. With 400+ delegates, 30+ speakers, and 20+ solution providers, our yearly conference explores the latest developments that are poised to enhance the financial ecosystems in New Zealand

Last year, we delved into some of the most captivating themes that continue to shape the landscape of innovation. We unraveled the potential of artificial intelligence, extending beyond the confines of data science, to illuminate its real-world applications. Then, charted transformative strategies, guiding the way toward a more sustainable future, and explored the power of data-driven analytics. Furthermore, we embraced the imperative of Environmental, Social, and Governance (ESG) considerations, beckoning enterprises to join us in shaping a brighter and more impactful tomorrow.

The upcoming edition Future of Financial Services, New Zealand 2024 promises to delve into the latest technologies such as artificial intelligence, blockchain, and data analytics, reshaping the financial landscape. Deep diving into the intersection of digital transformation and customer-centric solutions, discovering how they collaboratively create unprecedented value for financial institutions and their clientele.

Head of PayTech and Emerging Payments
Bank of New Zealand
Head of Enterprise Information Management
Westpac NZ
Chief Customer Officer
Fidelity Life NZ
Head of Solution Architecture
ASB Bank

Stay tuned for further speaker announcements...

  • Setting the groundwork for disruption: embarking on a Digital Transformation as a complex financial organisation and meeting customer expectations during periods of rapid change.
  • Preparing for Open Banking: Standardised data sharing frameworks, embedding APIs and gaining knowledge of future CDR legislation.
  • The evolving regulatory landscape: Monitoring global regulatory shifts and preparing for prescriptive regulation regarding sustainability, AI and the Open Data Economy
  • Repositioning NZ as a hub of innovation: Partnering with NZ-based payment providers to promote home-grown innovation
  • Align your risk appetite and reasons for undergoing a digital transformation – achieving agility, meeting customer expectations and remaining competitive through this period of rapid change  
  • Manage transition states by ‘filling the gaps’ when upgrading outdated systems 
  • Receive continuous buy-in from the Board by displaying the value of incremental changes and demonstrating how technology objectives align with business outcomes  
  • Ensure your IT architecture remains stable, is faster and higher performing post-digital transformation 
  • Rewrite business logic, transform your data and alter traditional vendor relationships to achieve scalability 
  • Alter current banking functions through modern data management and governance frameworks 
  • Preparing for the consequences of a change of government in 2024 and the oncoming CDR (Customer Data Right) bill. 
  • Adapting to the shift from non-prescriptive to prescriptive regulation around data privacy and AI  
  • Adopting AI to comply with oncoming regulation and meet customer expectations  
  • Unite with government to deliver an Open Banking framework that treats customer data as sacrosanct 
  • Assessing how the free movement of data all financial institutions will promote greater competition, innovation and ensure the FSI is fairer, more accessible and highly democratic 
  • Investigating overseas Open Banking use cases and whether they deliver concrete ROI 
  • Preparing for Open Banking – strategies for data management, governance and shifts in operations.  
  • Altering your infrastructure so data can seamlessly flow to third-parties like Fintechs and Payment Services 
  • Why an ‘Open Data Economy’ will allow for accelerated international trade between NZ and the globe
  • Measuring the impact of your CX strategy through quantitative and qualitative metrics
  • Collate customer data to create a singular view of the customer journey
  • Enrich the customer journey by offering hyper-personalised services at every touchpoint
  • Ensure bank activities are seamless, quiet and interfer as little as possible in the lives of customers
  • In age of mass commoditisation, differentiate your product from your competitors by offering ground-breaking CX
  • Establishing which tools add value when modifying your technology stack  
  • Manage your technical debt through solid management strategies that ensure the stability of your application  
  • Scale your business through Generative AI, automation, Cloud and APIs  
  • Mitigate risk and ensure data privacy during transition states 
  • Adopting a holistic strategy that identifies the purpose of your cloud journey  
  • Clarifying the end-state of your deployment project – building an agile, resilient and profitable organisation
  • Pursue cloud adoption to enable innovation with your data, more specifically, AI, ML and Blockchain initiatives 
  • Mastering security concerns when migrating to the cloud through automation, risk assessments and data encryption 
  • Developing a multi-cloud strategy to ‘fill the gaps’ between transition states to ensure seamless operations  
  • Partnering the New Zealand-based cloud providers to reduce costs and contribute to the movement away from global, multinational technology monopolies.
  • Making an informed judgement on whether to implement commodity AI or customer-facing, specialised AI.  
  • Utilise generative AI for content creation from the outset  
  • Evolve beyond foundational AI and expand your risk appetite through customer-differentiating AI  
  • Reduce your call centre’s energy footprint and meet sustainability targets through the implementation of virtual bots  
  • Assessing the potential threat of AI to your social engineering strategies 
  • Utilising vendor relationships and platforms to partner with FinTechs and Payment Services
  • Add external services provided by FinTechs to your core banking system through quality APIs
  • Expanding further into NZ’s small business ecosystem through FinTech collaboration and fostering cohesion, supporting small businesses
  • Developing a centralised location for the selling of FinTech-owned payment solutions to small-to-medium enterprise
  • Why Open Banking will provide opportunities for FinTechs and payment providers to expand their customer base and achieve scalability
  • What's happening now? Providing hyper-personalised services through customer differentiating AI and mitigating AI bias by utilising individual not demographic data sets.
  • What's happening soon? How the mass adoption of AI will be driven by regulatory pressure, not revenue generation.
  • What's happening later? Assessing AI trends on NZ’s horizon – the uses of AI in blockchain, digital currencies, payment systems and meeting sustainability targets.
For sponsorship enquiries:
Marcus Sedman
Senior Account Director
T: +61 402 147 500
To participate as a speaker:
Stella Spackman
Senior Conference Producer
T: +61 433 732 794

Please note that delegate attendance is complimentary for the financial services industry only.

Paid tickets are available for service providers to the industry (e.g., solution providers to the banking, insurance & wealth management industry) at the discretion of FST Media. For more information on vendor fees, please contact fsisales@fst.net.au or +61 2 8484 0918.

FST Media reserves the right to decline registration and entry to the event.

By agreeing to the Terms and Conditions for complimentary VIP Registration, you acknowledge that to qualify for that complimentary VIP pass the delegate needs to be currently employed by a Financial Services organisation.

Should you be unable to attend on the day of the conference, a ‘like-for-like’ substitute is welcome to attend in your stead at no extra charge, provided we are informed of the change up to 14 days prior to the conference. Any cancellations made within 14 days of the conference, with no relevant substitute provided, will incur a $150+ GST non-attendance fee. This fee will be used to cover delegate material costs and catering costs incurred by FST Media on submission of delegate numbers to the conference venue.

FST Media will make every effort to ensure that the event and the program will take place as advised. FST Media reserves the right to delete or alter items in the program and will not take financial responsibility for changes that are the result of events beyond its control, including travel and/or accommodation.

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