Who’s Who Interviews

If 2021 was about us building some of our foundations, 2022 will be where we really bring things to life for our customers. The life insurance sector has no doubt faced a difficult few years, with rapidly declining policy ownership...

A lot of our journey has been in getting us to a stage where we now have very robust, tier-one platforms and capabilities that allow us to function as a single entity. Local governments are not typically known as breakneck...

We can build the best algorithm in the world, but if the clinicians don’t trust it, believe it or see the benefit, then it’s a waste of time. South Australia’s Commission on Excellence and Innovation in Health (CEIH) is the...

By breaking down silos and leveraging the collaborative strengths of the local government sector, we have the potential to unlock far greater capabilities, learn from one another, and create a unified view with people at the centre. Local governments may...

When a customer provides their personal information… they see it as similar to their capital or cash. Banks have a responsibility to safeguard this information, to use it in ways that will help the customer grow and develop through their...

Retailers treat customers like their best friends… Banks and financial institutions, however, treat customers like accounts – the relationship is transactional, both in the literal and figurative sense. A 15-year veteran data cruncher, Kshira Saagar has a passion for decoding...

We have all seen that the gender gap closes much more slowly when it is left to organic growth, driven only by the willingness of companies. With a career spanning 25 years, four countries and two continents, for Ani Filipova,...

Digital channels are crucial to us meeting our customers’ needs and delivering what matters most to them – an intuitive, connected and memorable experience. In today’s digital-everywhere world, business success defined not just by the balance sheet but on the...

[Covid] has returned us to our roots as a grocer… Being able to unify behind a single purpose exponentially accelerated what we could deliver. Suddenly there was no such thing as a silo. Perhaps no industry, save for healthcare, felt...

There are some parts of the legacy bank you just can’t fix by doing patches and workarounds. My view is that you just need to throw it away and start again. We had the great privilege of having a blank...

When you think about what the pandemic has done, it’s made people focus on their own health and the health of others. The importance of the role of a life insurer in assisting with health prevention and health support is...

Having been a banker for a long time, I welcome the regulator into the BNPL space. Of course, regulation should never stifle innovation and should give space to create innovative solutions and experiences. Australia’s buy now, pay later (BNPL) market...

There is often a great divide between individuals who believe that cyber is either an enforcing or enabling function… At CommBank, we strive to strike the right balance, acknowledging that we play both roles – the enabler and the enforcer....

There’s a saying in industry: You’re better off to disrupt yourself before someone else does – and at least then you can reap the advantages of it! If it involves digital and the NSW Government, it is almost certain to...

The role of data scientist started with the idea of the ‘unicorn’ who could do everything. It has evolved over the years to become a team sport rather than simply one person’s role. The data scientist has been long prized...