Who’s Who Interviews

“There’s nothing that drives innovation like a crisis. And when you don’t have the alternatives that you’ve relied upon heavily in the past in that physical environment, you do start to look at how you can adapt quickly.”   In...

“We were very fortunate at 86 400, being built from the ground-up in the cloud… that we were able to transition the entire company to working remotely within a day.”   A trailblazer even among fellow neos, 86 400 has...

“There is no such thing as a fixed 360-degree view of the customer; today’s consumers are nomadic and, as a result, data mining and insights are constantly in motion.” – Sessa Today, customer success is measured not only on outcome...

“Data is the gold of this decade. It will turbo-charge us into the Fourth Industrial Revolution where we will see the convergence of the physical, digital, and biological spheres. It will create a new epoch in human development which brings...

“Among the many changes Covid-19 has imposed upon us, there are some positives to be found… This situation has effectively fast-tracked the need for fast technological solutions and the industry is mobilising behind that challenge.” FST Media speaks with TAL’s GM...

“We spend a lot of time importing many goods and materials into Australia, but I think we do have all that we need in our own backyard now… We really need to consider our industrial distributed power position now.” Queensland...

“The culture of caring, of unity, of humility is real. And it’s within those conditions that true innovation can happen because we have trust across the teams and organisation as a whole.” One of NZ’s pioneer CX innovators, Kiwi financial...

“One of the things the pandemic has imposed on health organisations pretty quickly is the need to be working in a very agile manner. You need to have a good focus on problem and issue definition and be able to...

“Moving to the whole business of working from home wasn’t a technology challenge… There are strong themes of trust, empowerment and, above all, leadership, which underpin a successful working from home rollout.” Small but mighty, Fidelity Life is on a...

“Historically, our mindset has been to think of ways to protect, detect, respond, and recover from a security incident. That has been a very serial way to think about the problem.” FST Media: As custodians not only of the world’s wealth...

“I think the biggest challenge for insurers is thinking that AI is a panacea for all insurance problems. It’s more appropriate to think about AI as being part of the jigsaw in solving insurance and other business problems.” FST Media: At...

Unlike the retail, travel, and even banking sectors, we don’t pick and choose our customers. We have to develop, and resource, digital services while maintaining the ‘traditional’ channels for those who choose not to try the digital offering.   FST...

“The challenge of the cloud is not cybersecurity; the challenge is changing the ways of working across your entire IT organisation.” FST Media: Has AMP Life’s cybersecurity posture evolved over the last six months? What influenced this shift and how has...

“The saying ‘good news is bad news told early’ has never been more relevant – the sooner we can identify issues, the sooner we can act to contain their impact and prevent them from occurring again.”

“Being so young and so new in the [space] industry, Australia has the benefit of hindsight. We’re able to learn from the mistakes that other countries have already made, which means we can launch our ideas and innovations in a...