Dominic Chan

The front face eGovernment was on full display during Australia’s ‘year of crises’, as citizens in lockdown reflexively sought out digital services for information, support, and solutions to maintain lives and livelihoods. While the Australian Government did, in large part,...

Today, eGovernment is no mere afterthought; it is an expectation among Australia’s tech-savvy citizenry. This is no accident. It is testament to the states’ progressive adoption of digital infrastructure and e-services across the public sector – an ambition readily embraced...

NSW boldly proclaims itself the ‘Premier State’ – as the country’s preeminent digital innovator, this foremost boast rings no truer. Among the first states in Australia to embrace wholesale digital transformation, including the pioneering rollout of Service NSW – the...