FST Government New South Wales 2020

4 November - 5 November 2020
  • Virtual Conference

FST Government New South Wales 2020

NSW boldly proclaims itself the ‘Premier State’ – as the country’s preeminent digital innovator, this foremost boast rings no truer.

Among the first states in Australia to embrace wholesale digital transformation, including the pioneering rollout of Service NSW – the state’s multi-channel government services access hub – NSW is often looked to as the country’s exemplar of e-Government.

Yet NSW isn’t resting on its laurels. An ambitious realignment of ministries, culminating in the establishment of a cabinet-level Customer Service Ministry, represents the state’s unconditional embrace of customer-centric, digital-first government. A $100 million ‘restart’ fund is hoped to accelerate these digital transformation efforts, supporting “next level” innovation in e-Government and a revitalisation of public sector IT now increasingly encumbered by legacy.

Join us at the FST Government New South Wales conference where we’ll explore key trends and challenges facing NSW’s public service, including:

  • Whole-of-government digital transformation
  • Data governance and adaptive cybersecurity
  • Artificial Intelligence (AI) and Machine Learning (ML) and the new face of augmented government
  • Anticipatory or predictive government
  • Agile by design methodologies
  • A cloud-backed environment and the inevitable shift from on-premise infrastructure
  • Robotic process automation (RPA)
  • Omnichannel services and platforms
  • Digital identity
  • Fourth industry revolution (4IR) technologies and how they will shape citizen centric government


Government Executives Only

  • Start Date
    4 November 2020 9:00 am
  • End Date
    5 November 2020 2:00 pm
  • Venue
    • Virtual Conference
Director, Moments of Life (MOL)
GovTech Singapore
Chief of the Digital Services Division
US Citizenship and immigration Services
Deputy Secretary - Corporate Services
Department of Communities and Justice
Head of Strategic Digital Initiatives
NSW Government Chief Information and Digital Office; Department of Customer Service
Deputy Secretary Transformation
Department of Premier and Cabinet
Chief Digital Officer and Acting Executive Director, Revenue Digital
Revenue NSW
Director Data and Analytics
eHealth NSW
Chief Information Security Officer
eHealth New South Wales
Chief Information Security Officer
Transport for NSW
Executive Director Data Science
University of Technology Sydney
Executive Director – Data, Insights & Transformation
Department of Customer Service
Chief Security and Technology Officer
Service NSW
Former Director- Digital Transformation
NSW Department of Customer Service
Conference Contacts
For sponsorship enquiries:
Chris Daros
General Manager, Government
T: +61 2 8484 0906
For delegate enquiries:
Rebecca Murphy
Head of Customised Events & Delegate Relations
T: +61 2 8484 0945
To participate as a speaker:
Simona Zukaite
Head of Production
T: +61 2 8484 0902
For event and marketing enquiries:
Vidya Gopinath
Head of Operations
T: +61 2 8484 0916