FST Government New South Wales 2020

4 November 9:00 am - 5 November 2:00 pm

Virtual Conference
  • Days

Complimentary for FSI Executives

NSW boldly proclaims itself the ‘Premier State’ – as the country’s preeminent digital innovator, this foremost boast rings no truer.

Among the first states in Australia to embrace wholesale digital transformation, including the pioneering rollout of Service NSW – the state’s multi-channel government services access hub – NSW is often looked to as the country’s exemplar of e-Government.

Yet NSW isn’t resting on its laurels. An ambitious realignment of ministries, culminating in the establishment of a cabinet-level Customer Service Ministry, represents the state’s unconditional embrace of a customer-centric, digital-first government. A $100 million ‘restart’ fund is hoped to accelerate these digital transformation efforts, supporting “next level” innovation in e-Government and a revitalisation of public sector IT now increasingly encumbered by legacy.

Join us at the FST Government New South Wales conference where we’ll explore key trends and challenges facing NSW’s public service, including:

  • Whole-of-government digital transformation
  • Data governance and adaptive cybersecurity
  • Artificial Intelligence (AI) and Machine Learning (ML) and the new face of augmented government
  • Anticipatory or predictive government
  • Agile by design methodologies
  • A cloud-backed environment and the inevitable shift from on-premise infrastructure
  • Robotic process automation (RPA)
  • Omnichannel services and platforms
  • Digital identity
  • Fourth industry revolution (4IR) technologies and how they will shape citizen-centric government
Assistant Chief Executive Product Management & Chief Information Officer
GovTech Singapore
Chief of the Digital Services Division
US Citizenship and immigration Services
Deputy Secretary - Corporate Services
Department of Communities and Justice
Head of Strategic Digital Initiatives | NSW Government Chief Information and Digital Office
Department of Customer Service
Deputy Secretary Transformation
Department of Premier and Cabinet
Chief Digital Officer and Acting Executive Director, Revenue Digital
Revenue NSW
Director Data and Analytics
eHealth NSW
Chief Information Security Officer
eHealth New South Wales
Chief Information Security Officer
Transport for NSW
Executive Director Data Science
University of Technology Sydney
Chief Data Officer
Department of Customer Service
Chief Security and Technology Officer
Service NSW
Director, Program Delivery, Digital and Customer Academy
NSW Department of Customer Service
For sponsorship enquiries:
Chris Da Ros
Group Director
T: +61 475 445 345
For event and marketing enquiries:
Iesha Johnson-Gledill
Senior Event Manager
T: +61 424 048 577