Garth McDonald

While the COVID-19 pandemic and persisting ramifications of the bushfires forced the Australian Government to deliver a swift pivot to digital for citizens to access information, support and solutions about their lives and livelihoods, it was an opportunity to see...

The front face eGovernment was on full display during Australia’s ‘year of crises’, as citizens in lockdown reflexively sought out digital services for information, support, and solutions to maintain lives and livelihoods. While the Australian Government did, in large part,...