Jelena leads the Digital Services team at the Department of Tourism and Sport, which provides oversight of all ICT delivery across the department, including the strategic digital agenda, provision of advice, guidance and support of key technology and digital initiatives, digital governance frameworks, and information management and security to advance the department’s digital priorities.
Jelena is an astute and experienced professional who has led ICT strategy, digital transformation, and modernisation programs across the Queensland Government. She is an active driver and champion for digital service delivery, working with stakeholders and customers to deliver simplified processes using customer-centric design principles. With a focus on culture, value for money, data insights, customer service and people, she is passionate about fostering a cohesive, united, and modernised organisation.
Before joining DTIS, Jelena held executive and senior management responsibilities at the Residential Tenancies Authority; the Department of Justice and Attorney-General; Public Trustee; Department of Education; Department of Public Works; and Smart Service Queensland.
