Katarina Ruszczyk

Katarina Ruszczyk

Former Director- Digital Transformation
NSW Department of Customer Service

Public policy professional with an interest in leading public sector organisations to disrupt and improve their systematic processes to better meet the needs of the citizens they serve.

Applies human-centered design to traditional policy development processes to better solve policy problems.

Delivered the whole of NSW Government Digital Government Strategy and now leading a high-performing multi-disciplinary team to implement the digital transformation of the NSW Public Sector.

Establishing the digital.nsw accelerator (DNA) to rapidly deliver high-impact, high-value solutions to customer pain points.

Public policy specialist with over 15 years experience in policy development in federal, state, and local government.

A registered mediator, has led international aid projects in post-tsunami Sri Lanka, and negotiated international treaties on extradition with foreign countries for the Commonwealth Attorney-General’s Department.

Excellent verbal, writing and presentation skills. Creative, persuasive and results oriented. Cultivates and maintains relationships with high level stakeholders. Enthusiastic and professionally committed; Easily adaptable to new situations; Forward thinking.


  • Creative and analytical
  • Public sector innovation
  • Human-centred design
  • Public policy development
  • Stakeholder engagement
  • Communications
  • Project Management
  • Strategic planning
  • Thought leadership
  • Design thinking
  • Agile methodology
  • Regulation of disruptive technologies
Appearing at
NSW Government Event
2 June 2022
  • Hilton Sydney
With focus now set on the revised pillars of 2022’s Beyond Digital strategy; shifting to a great customer centricity, enhancing data insights, and uplifting the Digital Economy, the NSW Government’s Budget dedication of $2.1 billion for digital investment comes as...
FST Gov Western Australia
12 October 2021
This half-day event will be held from 9am AWST on Tuesday 12 October will delve into improving customer-centricity and modernising the interface between user experience, identity and security within government agencies. Split over two sessions, you are welcome to register to...
Getting Identity and Access Management Right on your way to Zero Trust
9 September 2021
Join FST Government for this timely webinar which will explore the importance of government agencies to adopt a ‘Zero Trust’ approach. Led by industry favourite Katarina Ruszczyk, Former Director- Digital Transformation at the NSW Department of Customer Service, this discussion...