Katarina Ruszczyk

Katarina Ruszczyk

Former Director- Digital Transformation
NSW Department of Customer Service

Public policy professional with an interest in leading public sector organisations to disrupt and improve their systematic processes to better meet the needs of the citizens they serve.

Applies human-centered design to traditional policy development processes to better solve policy problems.

Delivered the whole of NSW Government Digital Government Strategy and now leading a high-performing multi-disciplinary team to implement the digital transformation of the NSW Public Sector.

Establishing the digital.nsw accelerator (DNA) to rapidly deliver high-impact, high-value solutions to customer pain points.

Public policy specialist with over 15 years experience in policy development in federal, state, and local government.

A registered mediator, has led international aid projects in post-tsunami Sri Lanka, and negotiated international treaties on extradition with foreign countries for the Commonwealth Attorney-General’s Department.

Excellent verbal, writing and presentation skills. Creative, persuasive and results oriented. Cultivates and maintains relationships with high level stakeholders. Enthusiastic and professionally committed; Easily adaptable to new situations; Forward thinking.


  • Creative and analytical
  • Public sector innovation
  • Human-centred design
  • Public policy development
  • Stakeholder engagement
  • Communications
  • Project Management
  • Strategic planning
  • Thought leadership
  • Design thinking
  • Agile methodology
  • Regulation of disruptive technologies
Appearing at
NSW Government Event
2 June - 3 June 2021
  • Virtual Conference
A recently announced $1.6 billion digital restart fund serves as a critical launchpad for NSW’s post-Covid recovery, with hundreds of millions from state coffers to address digital access gaps, particularly among rural communities, and increasingly complex cyber threats targeting public...
NSW Government Event
4 November - 5 November 2020
  • Virtual Conference
NSW boldly proclaims itself the ‘Premier State’ – as the country’s preeminent digital innovator, this foremost boast rings no truer. Among the first states in Australia to embrace wholesale digital transformation, including the pioneering rollout of Service NSW – the...