Nathan Amaral is the Chief Operations Officer at Open. Nathan is responsible for driving Open’s category leading customer experience encompassing sales, servicing and claims. He does this with a strong focus on analytics and rigorously understanding the feedback Open receives from its customers. He also leads their Business Operations (BizOps) team.
Nathan’s background is centered around top-line growth strategies enabled by technology, data driven analysis and rapid operational improvement projects with sustained capabilities. Previously, Nathan has spent time at McKinsey & Company where as a consultant he led teams across the Asia Pacific region working with senior management of large companies. In his time there he led a customer experience transformation for one of Australia’s largest utilities, and designed a go-to-market strategy for a significant health insurance player. Prior to that he spent time in finance where he was an investment banker for Barclays in Australia, and Deutsche Bank in Hong Kong and Singapore. His experience has enabled him to understand global best practices across a number of different industries and regions in the world.
He holds a double degree in Laws and Finance which he studied across the University of Western Australia, University of Zurich and London School of Economics. During this time he was involved in founding three non-profits including a startup incubator.