Future of Insurance, Sydney 2022

3 March 2022
  • Hilton Sydney
Event Details

FST Media’s flagship Insurance conference, the Future of Insurance, Sydney has established itself as a key tech conference in the APAC region.

Join us on Thursday, 3 March 2022 at The Hilton in Sydney alongside 500+ industry peers to discuss and debate the latest insights and transformational trends in technology and innovation.

While insurance industries across the globe were in the midst of transformation spurred on by digital and technological innovation, it all came to a crashing halt with the COVID-19 pandemic.

2021 was a tough year for insurers, but for the most innovative and tech-forward organisations, it was a time to reflect, rethink and re-align their transformation to manage the long-term effects of the pandemic. Industry trailblazers are seizing the opportunity to pivot their business model and focus on the customer experience that inevitably suffered last year.

Attend this year’s full-day conference as we re-launch our two-stream format to explore emerging digital trends, pioneering technologies and ground-breaking innovations that are shaping the insurance sector in 2022 and beyond.

Featured topics:

  • Digital claims management
  • Customer Experience (CX)
  • Digital strategies to increase transparency and simplify processes
  • Cloud technologies
  • Robotic Process Automation (RPA)
  • Artificial Intelligence (AI) and Machine Learning (ML)
  • Product innovation
  • Internet of Things (IoT) and sensor tech
  • Start Date
    3 March 2022 8:00 am
  • Venue
    • Hilton Sydney

Complimentary for FSI Executives

Speakers
CEO Insurance Product & Portfolio
Suncorp Group
Chief Strategy & Transformation Officer
QBE
Chief Customer Experience and Operations Officer
AIA Australia
Executive General Manager Customer Experience
IAG
Chief Claims Officer, Life & Investments
Zurich Financial Services
Chief Technology Officer
Resolution Life Australasia
General Manager Data Office
Allianz Australia
General Manager Member Engagement & Innovation
TAL Australia
Chief Data and Operations Officer (Life)
Munich Reinsurance Australasia
Chief Customer Officer
Open
CEO
Insurtech Australia
VP, Customer
Cover Genius
Chief Operations Officer
Open
Executive General Manager
Freely (backed by Cover-More)
Ex-Head of Claims, Strategy & Operations
Blue Zebra
Co-Founder / Head of Growth
Blockchain Cyber Security
Master of Ceremonies
VP, Insurance Marketing
Smart Communications
Sales Director
MicroStrategy
VP Sales Asia Pacific
Quadient
Chief Executive Officer
Simplyai
Enterprise Solutions Lead
Peoplecare
Executive General Manager - Data & Integration
Atturra
Global Financial Services Industry Marketing Lead
Zoom
Founder/CEO
Brauz
Senior Manager and Observability Strategist
Splunk
Head of Solutions Engineering (Enterprise)
Okta APAC
Manager Architecture & Engineering
HESTA
Industry Lead – Insurance
Genesys
Head of New Markets
Zoom
Principal Solutions Consultant
OpenText
Director, Sales Engineering, Asia Pacific
MicroStrategy
Conference Contacts
For event logistics and operations:
Amy McAdams
Event Manager
T: +61 2 8484 0908
For sponsorship enquiries:
Mark Quinn
Sales Director
T: +61 2 8484 0955
To participate as a speaker:
Murali Ramesh
Head of Production, FSI
T: +61 2 8484 0904
View Agenda
  • How will property insurance change over the next decade?
  • Are we succeeding in building a more resilient Australia?
  • Why we need to work together in the face of climate change
  • How did HESTA migrate its members to Okta without disruption?
  • Leveraging Okta to increase security for customer-facing applications, improve member digital and support experiences
  • Enhancing applications that support members in reaching their retirement goals
  • Building a best in class scalable technology platform
  • Using AI and automation to drive customer outcomes and efficiency
  • What’s next – 2022 and beyond 

How to Orchestrate Digital Communications to Transform the Customer Journey 

  • Instilling a healthy data culture that enable innovation and drives customer value 
  • Keeping data integrity at the bedrock of your organisation’s digital innovation agenda 
  • What are crucial steps to overcoming sticking points and raising your organisations data maturity? 
  • Empower business users with data & analytics to drive operational excellence, mitigate risk, and delivery a 360° view of customers
  • To develop a comprehensive data governance strategy
  • Ensure insurance firm operates from a single source of the truth across multiple platform and data source
  • What will be the future of insurance after this frenzy of digital transformation?
  • How is the industry tackling the prevailing talent crisis? 
  • Will remote-first work policies become permanent? What does future of work look like from an insurance POV?
  • Take a trip down memory lane about the concept of ‘evolution’,
  • Understand why an evolutionary approach to technology improvements will potentially minimise risk to your cx, and maximise return,
  • Learn how essential communications play an important role in your cloud tech stack. 

Streams Start

Stream A
13:40Panel Discussion: New Heights of Customer EngagementNathan Amaral, Chief Operations Officer, OpenLuiza Gusmão, VP, Customer, Cover GeniusMiksu Vaittinen, Executive General Manager, Freely (backed by Cover-More)Simone Dossetor, CEO, Insurtech Australia
  • What is the road to creating a holistic customer experience?
  • How can you create the right environment for an empathetic customer experience?
  • What is the best way to build customer loyalty in a world with plethora of options?
Nathan Amaral
Chief Operations Officer
Open
Luiza Gusmão
VP, Customer
Cover Genius
Miksu Vaittinen
Executive General Manager
Freely (backed by Cover-More)
Simone Dossetor
CEO
Insurtech Australia
14:10Unleash the Power of Video-led Communication for the Hybrid Future Melissa Rother, Global Financial Services Industry Marketing Lead, ZoomLee Hardham, Founder/CEO, BrauzRob Taylor, Head of New Markets, Zoom
  • Why businesses need to rethink their workflows and customer engagement model in a hybrid world
  • How to elevate the hybrid experiences for frontline workers and consumers
  • What impact will these changes make to help improve your topline revenues and button line costs
Melissa Rother
Global Financial Services Industry Marketing Lead
Zoom
Lee Hardham
Founder/CEO
Brauz
Rob Taylor
Head of New Markets
Zoom
14:30Upgrade your CX with AI and Analytics Danielle Handley, Executive General Manager Customer Experience, IAG
  • Creating personalised insurance products around customer’s journey and experience
  • Strategically deploy analytics to provide the most granular, in-depth look at your customers
  • Explore how real-time analytics and behavioural analytics can change your dialogue with customers and their needs
Danielle Handley
Executive General Manager Customer Experience
IAG
14:50Discover How Data Integration & Cloud-Native Platform Capability Provided Peoplecare with:Jason Frost, Executive General Manager - Data & Integration, AtturraJoanne Williams, Enterprise Solutions Lead, Peoplecare
  • Members & fund-clients a personalised & omnichannel 360-degree experience via a CX-centric mobile application
  • Linked legacy point to point apps & disparate data for Customer Service, delivering a seamless view of member interactions across multi-channel interfaces
Jason Frost
Executive General Manager - Data & Integration
Atturra
Joanne Williams
Enterprise Solutions Lead
Peoplecare
15:10Afternoon Tea & Networking
15:40AIA’s Simpler, Faster and Connected Customer ExperiencesRenae Smith, Chief Customer Experience and Operations Officer, AIA Australia
  • Putting a human-centred design approach at the heart of the needs of our Customers, Partners & Employees
  • Designing an end-to-end customer transformation program where the customer experience drives our people, process and technology
  • Creating a simpler, faster and more connected customer experience by providing the right experience at the right time through the right channel
Renae Smith
Chief Customer Experience and Operations Officer
AIA Australia
16:00Demystifying the Myths of Augmented UnderwritingFiona Bounias, General Manager Member Engagement & Innovation, TAL Australia
  • How TAL capitalised on Augmented Underwriting from shifting the narrative from threat to opportunity
  • Weaving operational capability and innovation together to bring augmented underwriting to life
  • Why AI is important to implement for our business and customers, and the challenges involved
Fiona Bounias
General Manager Member Engagement & Innovation
TAL Australia
16:20The Future of Insurance is Here: Embracing Innovation, Open Data and Customer-CentricityNicole Buisson, Chief Customer Officer, Open
  • Expanding the boundaries of insurance through open insurance and open data
  • Embracing disruption – partnering with InsurTechs to accelerate innovation
  • Achieving customer-centricity in an age where consumers demand more
Nicole Buisson
Chief Customer Officer
Open
16:40Closing by Conference ChairLuke Hannan, Master of Ceremonies,
Stream B
13:40Panel Discussion: Advancing Data Analytics in InsuranceKatarina Dulanovic, General Manager Data Office, Allianz AustraliaPeter Histon, Chief Technology Officer, Resolution Life AustralasiaDuncan Cordell, Chief Data and Operations Officer (Life), Munich Reinsurance AustralasiaAnthony Scott, Chief Executive Officer, SimplyaiChris Lee, Senior Manager and Observability Strategist, Splunk
  • Understanding the role of data in accelerated digitisation
  • Using AI, RPA and predictive analytics to improve pricing, policy rating, personalisation and claims handling
  • What does the use of cognitive technologies mean for the wider insurance ecosystem? Let’s uncover its endless realm of possibilities
Katarina Dulanovic
General Manager Data Office
Allianz Australia
Peter Histon
Chief Technology Officer
Resolution Life Australasia
Duncan Cordell
Chief Data and Operations Officer (Life)
Munich Reinsurance Australasia
Anthony Scott
Chief Executive Officer
Simplyai
Chris Lee
Senior Manager and Observability Strategist
Splunk
14:10Humanizing the Digital Experience to Improve Customer EngagementsSusan Tasic-Clark, Principal Solutions Consultant, OpenText
  • 360-degree view of the Customer – REALLY, TRULY, FINALLY
  • Connecting information and systems across the enterprise to improve customer experience across all channels
  • Deliver improved employee engagements and process efficiencies
Susan Tasic-Clark
Principal Solutions Consultant
OpenText
14:30Resiliency from an Operational Standpoint Suzi Leung, Chief Claims Officer, Life & Investments, Zurich Financial Services
  • How two years of disruption has highlighted the importance of data;
  • Building resiliency in operations to cover workforce planning;
  • Ways of working, technology and culture
Suzi Leung
Chief Claims Officer, Life & Investments
Zurich Financial Services
14:50 How can the Blockchain Prevent Fraud?Thomas W Green, Co-Founder / Head of Growth, Blockchain Cyber Security
  • Blockchain what is it and how will it change the insurance game?
  • Cyber security risk and how you secure against fraud and counterfeiting
  • Ongoing digitisation and automation
Thomas W Green
Co-Founder / Head of Growth
Blockchain Cyber Security
15:10 End of Stream B - Closing by CharipersonTetiana George, Ex-Head of Claims, Strategy & Operations, Blue Zebra