Future of Insurance, Telecast 2022

9 March 2022

Hilton Sydney

FST Media’s flagship Insurance conference, the Future of Insurance, Sydney will be streamed nationwide as an exclusive telecast on Wednesday, 9 March.

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Complimentary for FSI Executives

FST Media’s flagship Insurance conference, the Future of Insurance, Sydney will be streamed nationwide as an exclusive telecast on Wednesday, 9 March.

Join us on Thursday, 3 March 2022 at The Hilton in Sydney alongside 500+ industry peers to discuss and debate the latest insights and transformational trends in technology and innovation.

While insurance industries across the globe were in the midst of transformation spurred on by digital and technological innovation, it all came to a crashing halt with the COVID-19 pandemic.

2021 was a tough year for insurers, but for the most innovative and tech-forward organisations, it was a time to reflect, rethink and re-align their transformation to manage the long-term effects of the pandemic. Industry trailblazers are seizing the opportunity to pivot their business model and focus on the customer experience that inevitably suffered last year.

Attend this year’s full-day conference as we re-launch our two-stream format to explore emerging digital trends, pioneering technologies and ground-breaking innovations that are shaping the insurance sector in 2022 and beyond.

Featured topics:

  • Digital claims management
  • Customer Experience (CX)
  • Digital strategies to increase transparency and simplify processes
  • Cloud technologies
  • Robotic Process Automation (RPA)
  • Artificial Intelligence (AI) and Machine Learning (ML)
  • Product innovation
  • Internet of Things (IoT) and sensor tech
CEO Insurance Product & Portfolio
Suncorp Group
Chief Strategy & Transformation Officer
QBE
Chief Customer Experience and Operations Officer
AIA Australia
Executive General Manager Customer Experience
IAG
Chief Claims Officer, Life & Investments
Zurich Financial Services
Chief Technology Officer
Resolution Life Australasia
General Manager Data Office
Allianz Australia
General Manager Member Engagement & Innovation
TAL Australia
Chief Data and Operations Officer (Life)
Munich Reinsurance Australasia
Chief Customer Officer
Open
CEO
Insurtech Australia
VP, Customer
Cover Genius
Chief Operations Officer
Open
Executive General Manager
Freely (backed by Cover-More)
Co-Founder and CEO
Curium App
Co-Founder / Head of Growth
Blockchain Cyber Security
Master of Ceremonies
(MC)
VP, Insurance Marketing
Smart Communications
General Manager
MicroStrategy
VP Sales Asia Pacific
Quadient
Senior Global Industry Strategist, Financial Services
OpenText
Chief Executive Officer
Simplyai
Enterprise Solutions Lead
Peoplecare
Executive General Manager - Data & Integration
Atturra
Global Financial Services Industry Marketing Lead
Zoom
Founder/CEO
Brauz
Senior Manager and Observability Strategist
Splunk
  • How will property insurance change over the next decade?
  • Are we succeeding in building a more resilient Australia?
  • Why we need to work together in the face of climate change
  • How did HESTA migrate its members to Okta without disruption?
  • Leveraging Okta to increase security for customer-facing applications, improve member digital and support experiences
  • Enhancing applications that support members in reaching their retirement goals
  • Building a best in class scalable technology platform
  • Using AI and automation to drive customer outcomes and efficiency
  • What’s next – 2022 and beyond 

How to Orchestrate Digital Communications to Transform the Customer Journey 

  • Instilling a healthy data culture that enable innovation and drives customer value 
  • Keeping data integrity at the bedrock of your organisation’s digital innovation agenda 
  • What are crucial steps to overcoming sticking points and raising your organisations data maturity? 
  • Empower business users with data & analytics to drive operational excellence, mitigate risk, and delivery a 360° view of customers
  • To develop a comprehensive data governance strategy
  • Ensure insurance firm operates from a single source of the truth across multiple platform and data source
  • How are businesses adapting to meet the needs of rapidly changing customer & employee expectations?
  • Will remote-first work policies become permanent? What does future of work look like from an insurance POV?
  • What will be the future of insurance after this frenzy of digital transformation?
  • Take a trip down memory lane about the concept of ‘evolution’,
  • Understand why an evolutionary approach to technology improvements will potentially minimise risk to your cx, and maximise return,
  • Learn how essential communications play an important role in your cloud tech stack. 

Streams Start

Stream A
13:40Panel Discussion: New Heights of Customer Engagement
  • What is the road to creating a holistic customer experience?
  • How can you create the right environment for an empathetic customer experience?
  • What is the best way to build customer loyalty in a world with plethora of options?
Chief Operations Officer
Open
VP, Customer
Cover Genius
Executive General Manager
Freely (backed by Cover-More)
CEO
Insurtech Australia
14:10Unleash the Power of Video-led Communication for the Hybrid Future
  • Why businesses need to rethink their workflows and customer engagement model in a hybrid world
  • How to elevate the hybrid experiences for frontline workers and consumers
  • What impact will these changes make to help improve your topline revenues and button line costs
Global Financial Services Industry Marketing Lead
Zoom
Founder/CEO
Brauz
14:30Upgrade your CX with AI and Analytics
  • Creating personalised insurance products around customer’s journey and experience
  • Strategically deploy analytics to provide the most granular, in-depth look at your customers
  • Explore how real-time analytics and behavioural analytics can change your dialogue with customers and their needs
Executive General Manager Customer Experience
IAG
14:50Discover How Data Integration & Cloud-Native Platform Capability Provided Peoplecare with:
  • Members & fund-clients a personalised & omnichannel 360-degree experience via a CX-centric mobile application
  • Linked legacy point to point apps & disparate data for Customer Service, delivering a seamless view of member interactions across multi-channel interfaces
Executive General Manager - Data & Integration
Atturra
Enterprise Solutions Lead
Peoplecare
15:10Afternoon Tea & Networking
15:40AIA’s Simpler, Faster and Connected Customer Experiences
  • Putting a human-centred design approach at the heart of the needs of our Customers, Partners & Employees
  • Designing an end-to-end customer transformation program where the customer experience drives our people, process and technology
  • Creating a simpler, faster and more connected customer experience by providing the right experience at the right time through the right channel
Chief Customer Experience and Operations Officer
AIA Australia
16:00Demystifying the Myths of Augmented Underwriting
  • How TAL capitalised on Augmented Underwriting from shifting the narrative from threat to opportunity
  • Weaving operational capability and innovation together to bring augmented underwriting to life
  • Why AI is important to implement for our business and customers, and the challenges involved
General Manager Member Engagement & Innovation
TAL Australia
16:20The Future of Insurance is Here: Embracing Innovation, Open Data and Customer-Centricity
  • Expanding the boundaries of insurance through open insurance and open data
  • Embracing disruption – partnering with InsurTechs to accelerate innovation
  • Achieving customer-centricity in an age where consumers demand more
Chief Customer Officer
Open
16:40Closing by Conference Chair
Master of Ceremonies
(MC)
Stream B
13:40Panel Discussion: Advancing Data Analytics in Insurance
  • Understanding the role of data in accelerated digitisation
  • Using AI, RPA and predictive analytics to improve pricing, policy rating, personalisation and claims handling
  • What does the use of cognitive technologies mean for the wider insurance ecosystem? Let’s uncover its endless realm of possibilities
General Manager Data Office
Allianz Australia
Chief Technology Officer
Resolution Life Australasia
Chief Data and Operations Officer (Life)
Munich Reinsurance Australasia
Chief Executive Officer
Simplyai
Senior Manager and Observability Strategist
Splunk
14:10Humanizing the Digital Experience to Improve Customer Engagements
  • 360-degree view of the Customer – REALLY, TRULY, FINALLY
  • Connecting information and systems across the enterprise to improve customer experience across all channels
  • Deliver improved employee engagements and process efficiencies
Senior Global Industry Strategist, Financial Services
OpenText
14:30Resiliency from an Operational Standpoint
  • How two years of disruption has highlighted the importance of data;
  • Building resiliency in operations to cover workforce planning;
  • Ways of working, technology and culture
Chief Claims Officer, Life & Investments
Zurich Financial Services
14:50 How can the Blockchain Prevent Fraud?
  • Blockchain what is it and how will it change the insurance game?
  • Cyber security risk and how you secure against fraud and counterfeiting
  • Ongoing digitisation and automation
Co-Founder / Head of Growth
Blockchain Cyber Security
15:10 Afternoon Tea & Networking - End of Stream B
For event logistics and operations:
Amy McAdams
Event Manager
T: +61 2 8484 0908
For sponsorship enquiries:
Mark Quinn
Sales Director
T: +61 2 8484 0955
To participate as a speaker:
Murali Ramesh
Head of Production, FSI
T: +61 2 8484 0904