9th Annual

Future of New South Wales Government Summit 2024

The Leading Summit for NSW's Advancement of Digital Services & Transformation
5 June 2024 8:00 am - 5:00 pm

Shangri-La Sydney
  • Days

Attendance Is For Public Sector Employees Only

The FSTGov Future of NSW Government Summit 2024 returns for its 9th Edition, assembling its leaders to confer on digital transformation initiatives crucial to unlocking solutions for the State’s latest priorities in citizen service.

Pre-empting 2024, NSW’s latest budget and change in Government has sparked a rally of the state’s public sector around critical conversations for the reprioritisation of digital investment, delivery and innovation.

With a concerted shift towards partnership across Government and industry, goals are set to revolve around NSW’s ability to maintain the momentum of integral digital initiatives, pivot to optimise the core approaches of Government ICT and innovate to solve remaining challenges left unchecked.

Along these lines, FSTGov Future of NSW Government Summit 2024 will host deep subject-specific expertise, networking, and insight into:

  • Continued delivery of core and common projects including consolidated ICT platforms, centralised service delivery models and cyber security.
  • Maintaining progression and continuous improvement of critically funded initiatives.
  • Tying digital and data to the anticipation of citizens, communities, economy and Government needs.
  • Emerging ICT and innovation to solve legacy challenges and do ‘more-with-less’.
  • Technology opportunities for capability deduplication, simplification and streamlining.
  • Enabling State digital assets and collective action towards a connected Government.
  • Jumpstarting innovation pathways through partnership models and agile procurement.
  • The application, continuous improvement and alignment of existing digital reform and infrastructure to well-defined outcomes.
Executive Director ICT / Digital Sourcing
Department of Customer Service
Chief Technology and Innovation Officer
Transport for NSW
Executive Director of Shaping Futures & Data Insights
The Cabinet Office NSW
Chief Data Officer- Centre for Education Statistics and Evaluation
NSW Department of Education
Chief Information Security Officer
University of Technology Sydney
A/Chief Digital Officer
Revenue NSW
Chief Information Security Officer
NSW Treasury
Chief Information and Digital Officer
NSW Education Standards Authority
Director, IT (CIO)
Director Analytics
Revenue NSW
Director Digital Investment Assurance
Digital.NSW | NSW Department of Customer Service
Chief Security Architect
NSW Department of Planning, Housing and Infrastructure
Director of Policy & Governance @ UTS Human Technology Institute
Australian Government’s AI Expert Group | NSW AI Review Committee et al.
Head of Data and Analytics
Service NSW
Manager, Strategy and Delivery
Department of Customer Service
See Me Please
Client Engagement Officer
See Me Please
Head of Design
Service NSW
Director, Sector Shared Services Roadmap
Premier's Department
Director, Strategy & Innovation
Revenue NSW
Director Digital Strategy, Investment & Assurance
Department of Customer Service
Head of Data, AI, and Machine Learning
Amazon Web Services (AWS)
Sr Mgr Domain Architecture - Information and Data, Finance and Commercial
Sydney Metro
SVP Technology & Customer Strategy, Japan & Asia Pacific
Principal Analyst
Director, Technology Services, Service Delivery
eHealth NSW
Principal Accessibility Specialist
Service NSW

Stay tuned for further speaker announcements...

Transforming ICT & Digital Sourcing in NSW Government: Agile, Inclusive, and Innovative Approaches 


  • Agile Procurement Evolution: Transitioning NSW to agile and innovative procurement processes, enabling more dynamic and responsive interactions with technology vendors, fostering efficiency and flexibility in sourcing. 
  • Inclusive Sourcing Strategy: Emphasising engagement with SMEs, Aboriginal enterprises, and local businesses, promoting diversity and economic growth within the community through strategic sourcing practices. 
  • Digital and AI Integration: Enabling digital transformation, including the adoption of artificial intelligence, through procurement and aligning with NSW standards and frameworks to enhance capabilities responsibly and safely, driving forward-thinking in government sourcing. 
  • Collaborative and Optimised Sourcing: Encouraging deeper collaboration with suppliers and utilising all of Government digital procurement platforms and agile policies and processes, aiming for a more integrated and outcome-focused procurement landscape.

Mobilising Digital: How Does NSW Deploy Innovation to Solve Legacy Challenges and Harness Emerging ICT?

  • Inhibitors to the future workforce: identifying and implementing key strategies to address and narrow the widening skills and talent gaps within the digital sector.
  • Maintaining Strategic Momentum: Techniques for leaders to sustain progress on crucially funded digital projects while simultaneously scouting for avenues of continuous enhancement.
  • Cultivating Collaborative Innovations: Exploring methods to foster new models of partnership between government and industry to drive innovation and digital transformation.
  • Adapting to Digital Disruptions: Navigating the latest digital disruptions and leveraging these challenges as opportunities to further NSW's digital transformation agenda, ensuring resilience and adaptability in an ever-evolving technological landscape.

The integration of AI and data analytics is poised to transform governments, enhancing governance and public services. Join this keynote session to hear how Oracle Red Bull Racing is using AI and data to win on and off the track. Then explore how State Governments are implementing AI and data solutions to innovatively transform citizen experience and solve some of their most difficult problems.

Contribute to the ANZ Public Sector’s Views on Technology Trends and Future Challenges

In the evolving realm of public governance, the integration of Generative AI emerges as a transformative catalyst, ushering in heightened efficiency, responsiveness, and innovation.


  • This session delves into AWS's role in propelling public sector agencies toward an innovation flywheel, unlocking Generative AI's full potential to enhance efficiency, reshape decision-making, foster transparency, and optimize resource allocation.
  • Explore real-world applications, challenges, strategic insights, and envision a future where technology becomes the cornerstone for effective and people-centric governance.

How are Cyber Teams Coping? Remaining Resilient to the Latest Levels of Vulnerability, Threat, and Risk in NSW's Digital & Data Landscape

  • Strategic Pillars and Cyber Collaboration: How NSW responds to the new 2023-2030 Australian Cyber Security Strategy
  • Business Risk Mitigation: Navigating operational fatigue and encouraging responsible cyber skills across the organisation
  • Rapid Reprioritisation: Strategies for optimising cybersecurity budgets and allocating resources effectively
  • Advancing Practices, Standards, and Planning: Despite NSW leading E8 maturity compared to other states, how do agencies plan next-gen resilience?

Empowering Accessibility through Customer-Centric Design

  • I Can’t Believe I Said That: How discrimination has changed with digital disruption
  • Edge-Case User Testing: How going beyond conventional user engagement improves diversity of insights and end-user empathy 
  • Disability Isn't a Dirty Word: Practical examples of embracing inclusivity in digital service design
  • Breaking Barriers: Did you know some disabled people can't apply for jobs?

Navigating the Next Wave: Generative AI in NSW Government

  • Strategic Integration of Gen AI: Examining methodologies for incorporating AI into governmental strategies and standards, with a focus on the NSW AI Assurance Framework for ethical and efficient deployment.
  • Innovative Public Sector Applications: Highlighting Gen AI success stories in NSW Government services, emphasizing citizen engagement, service delivery improvements, and operational efficiency.
  • Cross-Disciplinary Collaboration and Skills Development: Discussing the importance of bridging data, digital, and AI disciplines through cross-functional collaboration and upskilling initiatives to drive AI innovation.
  • Ethics, Risk Mitigation, and Future Challenges: Sharing insights on identifying AI risks, ensuring transparent and accountable AI use, and preparing for emerging AI technologies and trends.


  • What immediate steps should be taken in the event of a data breach to minimise damage?
  • How can public sector organisations prepare for potential data breaches through simulation and planning?
  • What are the long-term impacts of data breaches and how can organisations recover and rebuild trust?

The online and digital experiences you offer your customers are crucial to their interactions with an organisation. In today’s crowded digital landscape, it is essential to create remarkable and accessible experiences while also ensuring safety and security.  

    • Exploring the Benefits and Potential of Enhanced Digital Experiences: Discuss strategies for leveraging digital platforms to improve customer interactions. 
    • Speed to Market: Discuss strategies for creating and delivering content with speed to accelerate time-to-market for digital experiences. 
    • Accessibility Guidelines and Practices: Navigating the evolving landscape of accessibility guidelines and best practices. 

  • Optimising content and services for various digital channels.  
  • Balancing human touch and automation across channels.  
  • Evaluating the effectiveness of different digital channels in citizen engagement. 

  • Understand the different types of value generated from cloud investment, and how to realise it.
  • How to get buy-in from, and the importance of Executive Sponsorship in the Cloud management journey.
  • Understand the key elements of Cloud FinOps to drive strong financial governance on Cloud expenditure.

  • Developing common data standards and formats for seamless sharing.
  • Balancing open access with security and confidentiality.
  • Sharing examples of effective data integration and the benefits realised.

  • Embedding security in the software development lifecycle (SDLC). 
  • The evolution of application security testing methodologies. 
  • Managing third-party risks in application ecosystems. 

  • When you assess your key connectivity challenges in the Gov environment, what immediately comes to mind?
  • What are the key elements in service delivery, product and engineering that telcos need to facilitate in order for you to overcome these challenges?

  • Best practices for selecting and implementing collaboration tools that align with company culture.
  • Building a collaborative environment that supports innovation and cross-functional teamwork.
  • Overcoming barriers to effective collaboration in geographically dispersed teams.

  • GenAI Usecases – After a year of GenAI taking over every conversation, what are some pertinent and pragmatic use cases? How have these initiatives transformed the way we operate?
  • The Data Economy – Let’s discuss the crucial aspect of Data Hygiene and preparing for the imminent surge of Enterprise AI.
  • Citizen Experience: what are the standout agencies leveraging AI and ML to enhance citizen service in a truly digital, cloud-enabled government?

  • How to bolster security and reduce data risk caused by credential abuse?
  • Avoid the Ux tradeoff, security and friction(less) uniting in great employee experiences?
  • Designing citizen experiences with digital identity as a strategic pillar?

  • Bridging the ICT skills gap in an evolving technological landscape.
  • Investing in capability development: training, tools, and knowledge sharing.
  • Future-proofing ICT capabilities to anticipate and leverage technological shifts.

  • Key components of a data strategy that aligns with business objectives.
  • Overcoming organizational silos to create a unified data strategy.
  • Long-term strategic planning in the face of rapid technological change.

  • Evaluating the impact of new technologies on current ICT models. 
  • Integrating disruptive technologies while maintaining system resilience. 
  • Balancing innovation with security in the adoption of cutting-edge tech. 

  • Top transformation drivers in government and how your legacy ERP could be holding you back. 
  • How Al, automation, and analytics can be used to optimise business processes and give you a springboard for innovation – a stakeholder view. 
  • Insights into common pitfalls, lessons learnt, and how you can prepare for success 

  • Identifying the legislative considerations and their implications
  • Automating your collaboration environment for optimising generative AI results
  • Change management consideration to bolster adoption and prove your ROI

For sponsorship enquiries:
Chris Da Ros
Group Director
T: +61 475 445 345
To participate as a speaker:
Henna Qaisar
Senior Conference Producer
T: +61 410 828 401
For event and marketing enquiries:
Iesha Johnson-Gledill
Senior Event Manager
T: +61 424 048 577

Delegate attendance is reserved for Government Officials ONLY (includes local, state, federal government, utilities and university employees).

For more information on sponsorship opportunities, please contact govsales@fst.net.au or +61 2 8484 0918.

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By agreeing to the Terms and Conditions for complimentary VIP Registration, you acknowledge that to qualify for that complimentary VIP pass the delegate needs to be currently employed by a public sector organisation.

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