Future of Financial Services, ASEAN 2022

16 August 2022 8:30 am - 5:30 pm

Suntec Convention & Exhibition Centre
  • Days

Complimentary for FSI Executives

FST Media has a proud history of bringing the industry’s thought leaders together to help shape the future of financial services throughout Asia, in 2022 we’re delighted to reconnect with leaders throughout the region to define the Future of Financial Services within the ASEAN region.

FST Media ran its inaugural Technology & Innovation – The Future of Financial Services event in Singapore in 2011, before expanding the series to Malaysia, Hong Kong, Indonesia and Thailand. This hugely successful series brought together leaders from across the financial services landscape to discuss the impact emerging technologies and strategic innovations were having on banking, insurance, wealth and investments.

While COVID-19 affected our ability to deliver these industry-leading events in 2020 and 2021 it has not kept us down. As such, we’re delighted to once again bring together financial services leaders with our unified Future of Financial Services, ASEAN event.

Featured Topics:

  • Cloud – Castle in the Clouds: Optimising Data Infrastructure and Operations
  • IT & Digital Leadership – IT & Digital Leaders Panel
  • Partnerships – How Bank-Fintech Alliances are Set to Shake the Industry
  • The Future of Banking – The Future of the Invisible Bank
  • Data – Data Innovation Panel
  • Automation – Harnessing the Power of Intelligent Automation
  • CX – The Melting Pot — What Does Great Customer Service look like in 2025?
  • Digital – The Human Connection: Service Excellence in an Ever-increasing Digital Landscape
  • Personalisation – Hyper-Personalisation: How Not to Cross the ‘Creepy’ Line
  • Transformation – What will Financial Services look like in 2025?
Event Highlights
Future of Financial Services, ASEAN 2022
18 Speakers
7 Sponsors
Sew Bun Foong
DBS Bank
Dr. Meri Rosich
Standard Chartered
Tim Hogarth
Zhu Kuang Lee
HSBC Securities Services
Dr. Yao Yuhui
FWD Insurance
Varun Mittal
Singlife with Aviva
Why Having a Digital Adoption Strategy is a Game Changer
Building a Modern Digital Bank for Tomorrow's Customers
Making Flexible Work Successful with a Digital HQ
Driving Digital Transformation for Vietnam's Biggest Bank
Building and Scaling the World’s largest Digital Life Insurer
Managing Director and Group Head, Technology Services
DBS Bank
Chief Data Officer CCIB
Standard Chartered
Chief Technology Officer
Managing Director – Chief Digital, Data & Innovation Officer
HSBC Securities Services
Group Chief Data Officer
FWD Insurance
Chief Growth Officer & Group Head, Digital and Ecosystems
Singlife with Aviva
Regional Chief Customer Officer
Generali Asia
Chief Digital Officer
Asia Sales Leader
Chief of Information Technology and Digital Transformation
Chief Product Owner, Digital Servicing, CCIB
Standard Chartered
Regional Vice President
Head of Small Commercial, Asia
Regional Principal Solutions Engineer
Vice President - Financial Services Asia Pacific
SS&C Blue Prism
Director of Strategic Solutions APJ
New Relic
Master of Ceremonies
Head of Data

Hear more from Foong Sew Bun, Managing Director and Group Head of Technology Services at DBS Bank on how it is charting its course as a different kind of bank, for a different kind of world.

Data and SRE-driven tech operations power its automation in IT apps support and incident management, improving its employee journeys, while its energy efficient data centres signal its commitment to sustainability, enabling growth for high storage capacity despite a 75% reduction in space.

Hear how FSI organisations in Asia are boosting user productivity, unlocking efficiency and increasing effectiveness through leveraging digital adoption in this fireside chat with Bayu Febriajie, Chief Product Owner, Digital Servicing CCIB from Standard Chartered Bank and Lee Yen Ang, Asia Sales Leader from WalkMe.

  • How can we move from a platform-focused to service-focused business?
  • Is microservices the future of financial services?
  • Is decentralisation the new data paradigm? 
  • Examining the trends and technologies that are transforming financial services
  • Pushing on with the momentum from the ‘Covid pivot’ technology acceleration
  • Talent, skills and Culture: How are technology and digital teams evolving?
  • The crystal ball: What will financial services look like in 2030?
  • Hear the latest research on flexible work from Future Forum a consortium led by Slack
  • Learn how a Digital HQ lets information flow more transparently and lets you discover the people, resources, and information you need
  • Understand new metrics impacting productivity and talent - inclusiveness, belonging and satisfaction
  • How is data transforming financial services in the short, mid and long term?
  • The who, what, when, where and why: Examining the pillars of robust data programs
  • How can we enable digital acceleration with advanced data analytics capabilities?
  • How to democrotise data to enable data-driven decisions across the business

The future of the internet will be based on trusted digital relationships. Consumers and companies will shift to adopt the concept of “trust is a two-way street.” From improving customer experience through seamless single sign-on (SSO) to making multi-factor authentication (MFA) quick and easy, your login box must find the right balance between user convenience, security, and privacy. In fact, we believe that the companies that will succeed in the next five years will be the ones best-equipped to meet the ever-growing consumer expectations for these three attributes.

Key Points:

  • How to adapt to customers’ expectations, and improve customer experience: they are embarrassed with user friction getting customers to sign up for and access digital service – they have multiple apps and can’t personalise the experience;
  • Team productivity: Challenge of wasting their best engineer’s time and efforts on building and maintaining multiple in-house identity services;
  • How to modernise your applications and move them to modern architecture;
  • How to meet regulatory requirements and store customer data securely
  • ANZ is adopting modern building block - cloud, data, automation - to drive fundamentally new market offerings like ANZ Plus
  • Technology drives our customer Propositions, establishes Platforms, connects Partners and fundamentally shapes the Purpose of our people.
  • All the technology is available off the shelf.  The hard part though is how you apply it
  • Migrating complex enterprise workloads to the cloud with minimal downtime
  • Cloud 2.0: The begining of a new age of cloud innovation
  • How to manage effectively manage multinational data stores

Explore the power of Intelligent Automation, learn about Enterprise differentiators and how to accelerate your intelligent automation journey with the best monetary, operational & strategic implications.

Using data from Blue Prism’s global Productivity Squared research and Everest Group Enterprise Intelligent Automation (IA) Adoption Maturity Pinnacle Model® Assessment research find out how successful companies harness the power of intelligent automation. 

The journeys of these best of the best companies provide insights into the key enablers needed to achieve desired outcomes and point to the investments required for the greatest speed to impact. Whether companies want to make incremental changes to achieve major transformations, Pinnacle Enterprises exemplify the way to success.

  • What makes Central Bank Digital Currencies (CBDCs) truly innovative?
  • Enabling interoperability between CBDCs and digital assets to unlock exponential usage
  • Bringing greater efficiencies to value streams across financial markets
  • Aligning the organisation around a central vision to put the Customer first
  • Understanding the importance of culture across all departments to drive a CX mindset
  • Re-define key KPIs to bring a Customer perspective to measuring success

What is digital insurance?
Who is the customer and how are they thinking?
What are insurers focusing now?
What's next for insurance?

To participate as a speaker:
Aron Kunaseelan
Chief Operating Officer
T: +61 423 631 461
For sponsorship enquiries:
Brigitte Guerin
Commercial Director
T: +61 417 678 632