Future of Financial Services, ASEAN 2022

16 August 2022
  • Suntec Singapore Convention & Exhibition Centre
Event Details

Making Asia the Epicentre of Financial Services Innovation

FST Media has a proud history of bringing the industry’s thought leaders together to help shape the future of financial services throughout Asia, in 2022 we’re delighted to reconnect with leaders through the region to define the Future of Financial Services within the ASEAN region.

FST Media ran its inaugural Technology & Innovation – The Future of Financial Services event in Singapore in 2011, before expanding the series to Malaysia, Hong Kong, Indonesia and Thailand. This hugely successful series brought together leaders from across the financial services landscape to discuss the impact emerging technologies and strategic innovations were having on banking, insurance, wealth and investments.

While COVID-19 affected our ability to deliver these industry leading events in 2020 and 2021 it has not kept us down. As such, we’re delighted to once again bring together financial services leaders with our unified Future of Financial Services, ASEAN event.

Featured Topics include:

  • Cloud – Castle in the Clouds: Optimising Data Infrastructure and Operations
  • IT & Digital Leadership – IT & Digital Leaders Panel
  • Partnerships – How Bank-Fintech Alliances are Set to Shake the Industry
  • The Future of Banking – The Future of the Invisible Bank
  • Data – Data Innovation Panel
  • Automation – Harnessing the Power of Intelligent Automation
  • CX – The Melting Pot — What Does Great Customer Service Looks Like In 2025
  • Digital – The Human Connection: Service Excellence in an Ever-increasing Digital Landscape
  • Personalisation – Hyper-Personalisation: How Not to Cross the ‘Creepy’ Line
  • Transformation – What Will Financial Services Look Like in 2025?
  • Days
  • Start Date
    16 August 2022 8:30 am
  • Venue
    • Suntec Singapore Convention & Exhibition Centre

Complimentary for FSI Executives

Contact Us
For event logistics and operations:
Amy McAdams
Event Manager
T: +61 2 8484 0908
To participate as a speaker:
Ben Turner
General Manager, Disruption
T: +61 416 947 953
For sponsorship enquiries:
Mark Quinn
Sales Director
T: +61 2 8484 0955
View Agenda
  • Examining how financial services will evolve in 2023 and beyond
  • Exploring emerging strategies, trends and technologies that will drive transformation
  • Unpacking what success looks like in a post-covid financial services industry
  • Exploring the key ingredients to serving multiple regions effectively
  • How to leverage AI, ML and automation to offer regional specific experiences
  • How to instil trust with cross boarder operations, payments and services
  • Examining the trends and technologies that are transforming financial services
  • Pushing on with the momentum from the ‘Covid pivot’ technology acceleration
  • Talent, skills and Culture: How are technology and digital teams evolving?
  • The crystal ball: What will financial services look like in 2030?
  • ANZ is adopting modern building block - cloud, data, automation - to drive fundamentally new market offerings like ANZ Plus
  • Technology drives our customer Propositions, establishes Platforms, connects Partners and fundamentally shapes the Purpose of our people.
  • All the technology is available off the shelf.  The hard part though is how you apply it
  • What makes Central Bank Digital Currencies (CBDCs) truly innovative?
  • Enabling interoperability between CBDCs and digital assets to unlock exponential usage
  • Bringing greater efficiencies to value streams across financial markets
  • Service evolution: The convergence and advancement of CX, Digital, Data and AI towards the future of financial services
  • Can humanised experiences be created from data and algorithms?
  • How can financial institutions create perfect experiences for every customer?
  • How should customer service budget be spent in the next five years?
  • How is data transforming financial services in the short, mid and long term?
  • The who, what, when, where and why: Examining the pillars of robust data programs
  • How can we enable digital acceleration with advanced data analytics capabilities?
  • How to democrotise data to enable data-driven decision across the business
  • Migrating complex enterprise workloads to the cloud with minimal downtime
  • Cloud 2.0: The begining of a new age of cloud innovation
  • How to manage effectively manage multinational data stores



  • Leveraging banking-as-a-service partnership model to for a win-win relationship
  • Are bank-fintech partnerships creating more competition or cementing incumbency?
  • How will partnerships shape the financial services ecosystem in the next 12 months?


  • Responsibly predicting behaviours with dynamic customer journey analytics
  • Connection over content – why human touch in CX cements customer loyalty
  • How will technology redefine bank-customer relationships by 2030?
  • What consumers want from the financial services industry and how to provide it
  • Advancements in digital and data that are disrupting the status quo
  • Who will ultimately win the battle for the customer, incumbents or disruptors?

Please note that delegate attendance is complimentary for the financial services industry only.

Paid tickets are available for service providers to the industry (eg: solution providers to the banking, insurance & wealth management industry) at the discretion of FST Media. For more information on vendor fees, please contact MarkQ@fst.net.au.

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