FST Media’s Insurance Summit, Sydney 2024 is a forum at the vanguard of innovation, technological advancement and customer-centric strategies within Australia’s Insurance industry.
Across the country, the Insurance industry is responding to an evolving risk landscape through radical transformation. A brief snapshot of these revolutionary shifts include embarking on a digital transformation to modernise operations, operating within the constraints of compliance and harnessing advanced technologies to deliver consistently excellent services to customers.
This premier event promises to be a culmination of industry insights and networking opportunities like no other. This year’s Insurance Summit, Sydney 2024 will host a series of keynote presentations, on-stage interviews, panel discussions, and robust peer-to-peer roundtable sessions. This forum will gather over 15+ speakers, 15+ technology vendors, and 120+ senior insurance delegates.
In 2024, the forum will encompass primarily three key themes – enhancing customer experiences, exploring innovative use-cases for advanced analytics and AI, and implementing novel business models in an era of economic consolidation.
The over-arching theme of the conference will be: “Building our Digital Future Through Data-Driven Innovation, Digital Transformation and Novel Business Strategies”
The following sub-themes will underscore all the content on the day:
- Creating value for stakeholders and shareholders through a business transformation that ensures the consistent delivery of excellent services to customers and communities to make their world a safer place.
- Modernising core legacy systems to revamp IAG's technology landscape and explore cutting-edge technologies such as Generative AI.
- Assuring the success of a transformation initiative with comprehensive backing and engagement from the Board and related business units, facing all challenges directly and conducting continuous risk management.
- Digital Innovation: how customer-centric digital strategies are reshaping traditional insurance processes, products, and business models.
- Disrupt the Status Quo: embracing data-driven innovation and implementing an enterprise-wide digital transformation to propel business growth and meet evolving consumer needs.
- Shifting Macro-Economic Landscape: commercial strategies for the continuous delivery of excellent services to customers and remaining profitable in an era of economic downturn.
- Transformation through Technology: Assessing the potential and usefulness of technologies such as cloud computing, big data analytics, automation and Generative AI, and forecasts around their revolutionary impact on the insurance landscape.
- Our peer-to-peer roundtable discussions enable you to engage with other attendees as they rotate from table to table.
- Each discussion features one of 8 distinct topics and is hosted by a technology expert together with a FSI co-host to drive an engaging conversation amongst the participants.
- This year's top themes span across Data Analytics, Insurance Underwriting, AI/ ML, Intelligent Automation, and Risk
- Our peer-to-peer roundtable discussions enable you to engage with other attendees as they rotate from table to table.
- Each discussion features one of 8 distinct topics and is hosted by a technology expert together with a FSI co-host to drive an engaging conversation amongst the participants.
- This year's top themes span across Data Analytics, Insurance Underwriting, AI/ ML, Intelligent Automation, and Risk.
- Synergising AI and Process Automation: Explore how the integration of AI and process automation technologies streamlines insurance operations, leading to faster decision-making and improved service delivery.
- Improving Service Quality: Discuss how leveraging AI capabilities can enhance the quality of customer services and claims processing, ultimately resulting in a more satisfying customer experience.
- Harnessing Advanced Technologies: Highlight the role of Machine Learning, Natural Language Processing, and Generative AI in boosting efficiency across insurance processes, ensuring timely and effective customer engagement.
Our peer-to-peer roundtable discussions enable you to engage with other attendees as they rotate from table to table.
Each discussion features one of 8 distinct topics and is hosted by a technology expert together with a FSI co-host to drive an engaging conversation amongst the participants.
This year's top themes span across Payment Innovation, Data Analytics, Insurance Underwriting, AI/ ML, Intelligent Automation, and Risks.
Refer below for Topics
Our peer-to-peer roundtable discussions enable you to engage with other attendees as they rotate from table to table.
Each discussion features one of 8 distinct topics and is hosted by a technology expert together with a FSI co-host to drive an engaging conversation amongst the participants.
This year's top themes span across Payment Innovation, Data Analytics, Insurance Underwriting, AI/ ML, Intelligent Automation, and Risks.
Refer below for Topics
- Navigating revolutionary technologies in Legacy Modernisation
- Embedded Insurance
- Gen AI and Automation
- Achieving customer success in the digital age by delivering frictionless online services, providing seamless omnichannel experiences, and leveraging Artificial Intelligence when creating hyper-personalised customer journeys and products tailored to consumer preferences.
- Addressing evolving client needs through a digital transformation that allows for the integration of AI to augment customer interactions, anticipate the future needs of consumers, and boost productivity and revenue with the assistance of automation and Generative AI.
- Maximizing customer engagement across digital channels in a traditionally low involvement/low engagement category by delivering seamless, superior experiences that enhance the customer journey and overall digital experience.
- Combining 155 years of experience with leading technology to meet modern customer expectations: The result of a five-year digital transformation, across New Zealand and five Pacific countries Tower now operates on one core platform. Learn how Tower’s Suva hub is creating a better experience for all customers while increasing business resilience.
- Fairness and transparency: Fairness and transparency are at the heart of Tower’s risk-based pricing journey. Learn about New Zealand’s first fully probabilistic inland flood model and why we believe risk-based pricing combined with transparent digital experiences is a fairer way to offer insurance.
- Innovation in the face of climate change: With weather events increasing in severity and frequency, we need to consider what a non-traditional insurance landscape could look like. From Auckland to Apia, Tower is revolutionising how island nations interact with insurance. Hear key insights from Tower’s parametric insurance pilots in Fiji, Tonga and Samoa.
- Modernizing IT Infrastructure – Replace outdated systems by identifying current system gaps, defining future needs, considering platform choices, formulating a comprehensive data migration plan, and establishing a foundation that allows for the integration of AI.
- Integrating AI into Your Analytics Strategy – Expand your analytical capabilities beyond initial Proof of Concepts by establishing robust data infrastructure, implementing AI to automate manual tasks, thereby increasing workforce productivity and enhancing business outcomes, and gaining a competitive edge by delivering highly-personalised, innovative products to the market.
- The Future of Insurance- Attain operational excellence through an enterprise-wide digital transformation that leverages Machine Learning and Generative AI to transform fundamental insurance processes, such as underwriting, claims forecasting, processing, and customer service.
Diamond Lead
Gold
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