Fiona Hayes-St Clair

Chief Strategy & Transformation Officer


Next Appearing at:

Fiona is a strategist with 20 years of experience and a passion for customer-centric strategy that delivers commercial results.

With industry experience across the globe, Fiona joined QBE Insurance in 2018 and is responsible for setting the strategy, enhancing customer centricity and guiding the transformation agenda for QBE’s Australia Pacific division. 

Prior to QBE, Fiona was General Manager Consumer & Wealth Strategy at National Australia Bank where she helped develop strategies to innovate customer experience, distribution and growth strategies for consumer banking and wealth management products and services. Fiona began her career as a strategy consultant at Booz & Company (now Strategy&) where, as a Partner, she led the Insurance practice in Australia.

Fiona has an acute interest in the evolution of customer experience and business models brought about by digitisation and has authored intellectual capital and a number of whitepapers on this topic. 

Next Appearance
Insurance Summit, Sydney 2024
25 Speakers
10 Sponsors
Fiona Hayes-St Clair
Peter Tilocca
Zurich Financial Services
Katarina Dulanovic
Allianz Australia
Andrew Chanmugam
Suncorp Group
Janelle Greene
Prakhar Rawat
Tokio Marine Group
Insurance Summit, Sydney 2024
7 September 2023
  • Four Seasons Hotel Sydney
Future of Insurance
9 March 2022
Digital | Smart Communications
Digital | MicroStrategy
Digital | Quadient
Digital | Boomi
Digital | Okta
Digital | OpenText
Digital | Zoom
Digital | Genesys
Digital |
Digital | Snowflake
Digital | Simplyai
Digital | Splunk
Digital | UiPath
Digital | Fineos
Digital | Sitecore
Digital | Altair
Digital | Clearwater Analytics
Digital | EasySend
Digital | Elastic
Digital | Everbridge
Digital | Informatica
Digital | LastPass
Digital | Nintex
Digital | Sprinklr
Digital | Insurance Business Australia
Digital | Hey You
  • Hilton Sydney
To participate as a speaker:
Aron Kunaseelan
Chief Operating Officer
T: +61 423 631 461
To participate as a speaker:
Jasmine Haw Alverez
Conference Producer
T: +61 2 8484 0918
To participate as a speaker:
Stella Spackman
Senior Conference Producer
T: +61 433 732 794