Presentations

• Prioritising innovation in a challenging economic landscape • Business enabled innovation in driving a secure and seamless customer interaction • Initiating innovations in online and mobile banking – designing consumer informed services • Overcoming challenges to delivering product innovations...

• What’s the ‘next big thing’ in financial services? • Keeping abreast of the latest innovations in online and mobile channels • Developments in cloud computing and virtualisation – can banks adopt this technology? • The risks of new technologies...

• Understanding what customers want when they visit a branch • Is an extensive branch network necessary for the future? • The concept and design behind Citi’s integrated hi-tech ‘smart banking’ branch concept

• Soliciting & capturing opportunities when communicating with the customer • Channel convergence matters, but it’s Business Intelligence innovation that makes the difference • The ongoing involvement of data analysis in retail banking

• How KBankLIVE (for Facebook & Twitter) got started • What we have done in the past three years – campaigns, activities • Issues and concerns and weighing in the business benefits

• The importance of customer engagement and the future of the mobile landscape • Assessing customer metrics in order to tailor a customer centric environment online • OCBC’s innovative stance towards mobile engagement – leveraging design for digital channels

• Creating a seamless customer experience across multiple point of contact • Leveraging the right innovations for the right customer segments • Using business intelligence to anticipate customer service needs across new channels

• The deployment of an interoperable Near Field Communication (NFC) infrastructure in Singapore – government and industry collaboration • Assessing payment and value-added services that can be made via NFC capabilities • The future of consumer payments –using mobile instead...

• Using data to extend the customer value proposition • Extending the capability of financial management tools to include real insight • What insights do your customers value?

• Outlining the role of social transactions in today’s move to a cashless society • Making money more accessible and social with one-to-one payments • Emerging opportunities for social commerce, peer-to-peer lending and the repatriation of funds

• The impact of technological innovation is often largely over-estimated in the short-term but equally underestimated in the medium to long-term • Disruptive vs. continuous innovation – why coexistence is the key • Leveraging from existing capabilities to harness unplanned...

• How the lifestream and technology are transforming business and society • What it means for marketers

• NAB’s roadmap towards the new era of banking • Future customer experiences, new business opportunities, greater operational efficiency and managing risk via major transformation programs including NextGen • The challenges of cloud computing – security, regulation and perception to...

Industry Leaders Panel • Identifying key priorities for the year ahead • The next frontier – tech trends, challenges and opportunities for the banking and financial services industry • Giving customers what they want – how can IT leaders support...

The Changing Role of IT Function Through the Implementation of New and Emerging Technologies • Allianz’s journey of implementing component-based technology, SOA, tighter integration and virtualisation • The impact across the IT organisation • The business value and importance of...