Presentations

• What is the impact of technology becoming an integral part of our everyday lives? • How have customer expectations been shaped by start-ups? • Why traditional banks are not equipped to meet the expectations of these customers

• What is the role of GIS technology in turning big data into actionable business intelligence? • How location analytics provides the perfect complement to business intelligence to unlock the value in data • Why it is vital to know...

• The digital ecosystem – bringing to life complex and interrelated trends in a successful digital strategy • Big data and new customer propositions – delivering digital innovation through the convergence of Big Data and new customer propositions • Demonstration...

• What is the ‘next big thing’ in financial services and what will it mean to you? • What brands outside of the financial services industry can provide inspiration for innovation? • Big ticket drivers for innovation • How to...

• What are the key trends emerging and how do they impact the banking industry? • The convergence of retail and online banking • What are the potential opportunities and threats to keep an eye on? • What NAB is...

• How to remove barriers and enable better conversations between customers and staff by deploying interactive technologies • Catering for customer expectations for more instantaneous and convenient services in-branch and online • How mobile and social are accelerating the transition...

• Examining the changing shape of the payments landscape • How to leverage innovative technologies to simplify and improve consumer experiences • Embracing the technological capabilities of mobile wallets and Near Field Communication (NFC)

• Identifying key IT priorities for 2013 and beyond • How do you keep abreast of the latest tech trends in financial services? • Managing the impact of the consumerisation of IT on banking infrastructure and services • The next...

• Immediacy, convenience and intuitive – customers expectations have changed, challenging large organisations dealing with decades of legacy that constrains innovation • Banks have historically sought market share through a ‘product manufacturing’ approach, resulting in a diverse set of complicated...

• When NOSQL makes sense • Why analytics demands code and you shouldn’t be scared • Where is infrastructure headed? • How to govern complex technology to avoid making a mess

• How technology has shaped retail banking in New Zealand • Insights from the past • Using technology to create emotional engagement with customers • The branch of the future

• What factors are driving change • The next generation of payment solutions • Strengthening the payments network • What this means for the New Zealand payments industry

• How will customers be able to react more directly to information? • Social media as a cost effective method of customer data generation and engagement • Enriching the customer experience to provide new business opportunities and increase brand loyalty...

• Prioritising innovation in a challenging economic landscape • Business enabled innovation in driving a secure and seamless customer interaction • Initiating innovations in online and mobile banking – designing consumer informed services • Overcoming challenges to delivering product innovations...

• Looking 30 years into the future • Outlining the importance of technology in enhancing customer experience, information accessibility and service delivery • Maintaining technology investment and its correlation to market competitiveness