Presentations

Opening Keynote Address: Business Strategy Through Innovation and Adaptation • Looking through the lens of natural selection • Future scenarios — globalisation, technology and other assorted forces • The implications of technology advancements Speaker: Mark Fitzgibbon, Chief Executive Officer, nib...

From Strategy to Execution – The Challenge of Digital Marketing For Insurers • Mapping the customer journey – implementing a digital marketing strategy • Switching the paradox – examples of multi-channel adaptation such as digital marketing, social media and mobile...

Murray Howe, Executive Manager Digital Strategy & Innovation, Suncorp

Using Customer-Led Design to Accelerate Product Development at Medibank • What is customer-led design? • Applying design principles to insurance services and delivery channels • The Medibank experience of customer-centric product development • Measuring a return on design — speed...

Leveraging Innovation to Deliver Better Solutions to MLC’s Customers • Innovation as a catalyst to drive higher engagement • How technology can improve the customer experience and support financial advisers • The next frontier for insurance and innovation Speaker: Duncan...

Partnering for Success: How Innovative Online Technology Solutions Build Better Partnerships • Life’s better with the right partner – what makes a good partner? • Technology as the enabler of better partnerships • The consumerisation of IT – integration is...

Leveraging the Latest Technologies: Bringing the Agent Closer to the Customer • Why a closer relationship between agents and clients are critical to improve retention, acquisition and satisfaction • Steps for creating a virtual environment that brings the agent closer...

Engaging Customers in the Digital Age – Wells Fargo’s Social Media Success Story

Building the Bank of the Future: NAB’s Transformation Towards a New Era of Banking Services

Looking Beyond – Innovation in Our World

The Evolving Impact of Technology on Banks and their Customers

Mobility Innovation: Identifying New Opportunities in Mobile Channels

Delivering Business Benefits Through Agile

• The changing behaviour of consumers • How technology is innovating the payments industry • The next generation of payment solutions • Strengthening the payments network

• Golden opportunity – social media as customer channel of choice • The question of identity – security challenges and trends on customer data from online channels • How social media and the rise of mobile will bring the end...