Presentations

• Lack of innovation? The case for change • Barriers and keys to innovation in Super • ING Living Super as a case study for technology and innovation

Best practices in developing an integrated ecosystem in online financial services Implementing e-Money technology through Near Field Communications (NFC) and cloud technology How to be a front-runner in mobile NFC technology innovation

What key digital trends are emerging and how do they impact the banking industry? How can social media facilitate personalised customer engagement? Reaching new markets using social channels

How to draw value from increasing volumes of structured and unstructured data Avoiding the pitfalls of poor data management Creating a competitive advantage through data-driven insights Forecasting and meeting the needs of customers based on their behaviour and interactions

• Global developments, drivers and early results from pioneers in video-based financial services • How appealing are video-based financial services to Australian consumers and what impact would they have on satisfaction, loyalty, advocacy, switching and consideration? • What are the...

Graeme Turner, Chief Strategy, Projects & Technology Officer, AIA

• Responding to the opportunities and challenges presented by technology, the new models it enables and increased demand on services • What does the new normal look like • Is the IT function prepared for the future demands

• Making big data work and assessing telematics • Designing personalised products that sell using technology • Ensuring multi-channel integration in new product lines and technologies • Experiences from Insurethebox

• The changing nature of the customer experience • Implications for insurers • Embracing technology as an insurer – key challenges

• Enhancing the customer experience with technology at MetLife • Social, mobile, big data and analytics – how it will impact on customer relationships • Making insurance fun – social and gamification, the new frontier of interacting with customers

• Global developments, drivers and early results from pioneers in video-based banking services • How appealing are video-based banking services to Australian consumers and what impact do they have on satisfaction, loyalty, advocacy, switching and consideration? • What are the...

• Critical insight on how to remain relevant to customers by providing multi-channel excellence • How to deploy innovative social and mobile technologies to create personalised, collaborative banking experiences • Enabling increased customer loyalty and cross-selling through multi-channel integration

• The new principles for digital organisations in an increasingly mobile and changing environment • How to attract and retain customers while deepening relationships through digital • Tackling some of the modern myths for substantial digital transformation

• Outlining the role technology and innovation play in St George Bank’s business strategy • Moving banking from working hours to waking hours by deploying innovative technologies • Capitalising on the growing popularity of mobile banking • Next-gen banking –...

• Discussing today’s key IT requirements for competitive securities processing, and how retail banks can succeed from applying the same principles • Outlining the options SGX evaluated to modernise its legacy mainframe workloads • Sharing SGX’s migration experiences and how...