8th Annual FST Government Victoria Summit 2023

• How do we equip teams with a digitally transformative culture in support of change?
• How do we augment transformation through the right technology and culture to suit?
• How do we avoid building our next legacy system?
• The path towards a continuous improvement mindset and transformation culture

• What are some key strategies for cultivating a data-driven culture, and what are some of the challenges you face?
• How can an agency realise value through self-service and what advantage will this have to their customers/responsibilities?
• What are some best practices for leveraging data to improve citizen services while maintaining trust and transparency?

• How to bolster security and reduce data risk caused by credential abuse?
• Where do security and friction(less) unite in User Experience?
• How can the government do more to embrace Identity as a strategic pillar?

• How can Artificial Intelligence be utilised in the VIC Public Sector?
• What are the perceived versus realistic risks, benefits and capabilities?
• What does successful implementation of AI into government look like?

• How do you change organisational design to create more responsive teams with a focus on maximising customer value?
• What delivery methodologies do you apply and how do you manage the impact on governance across all layers of the business?
• How do you upskill individuals to address capability gaps and optimise delivery performance?
• Lastly, how do you implement and manage this change to ensure support and buy-in from stakeholders?

Join us for an interactive session where we’ll:

• Introduce you to Analytics Automation and show you how easy it is to automate your own workflow.
• The good news is the workflow will be yours to keep.
• Take your workflow back to your organisation and show them how easy it is to automate outcomes from your Data!

• The Essential 8 and similar compliance programs are driving significant change. What impact (good and bad) has this had on your organisation?
• How can you broaden the value of a traditional compliance-led project and deliver wider business benefit — security and/or business transformation?
• How do you add value to your cyber security initiatives while balancing compliance, security, and user experience?

Join us in this roundtable to explore how to navigate the many challenges of transformation

• Build sustainable operating models: Deliver long-term operational efficiencies and new-age capabilities at optimised costs
• Seamlessly integrate policy, technology and people: Augment the digital experience for citizens and manage policy agility
• Reimagine employee experience: Redesign your organisation with a human-centric view to maximise digital transformation
• The Technology Lens: Understand the ‘cloudonomics’ of migrating and modernising your legacy technology landscape

• What are the key attributes and factors of Technology Lifecycle Management?
• Why do government organisations need to keep their technology and systems up to date?
• What are the benefits of Technology Lifecycle Management and Device as a Service when improving workflow?

• How are government agencies measuring digital transformation and end-user experience initiatives as part of their own transformational journeys?
• How could you provide a better, more proactive service for end users within your organization? Could a proactive service improve the reputation of IT teams?
• How do you measure or compare performance of individuals working onsite vs. remotely? How do you troubleshoot issues with home-based users and ensure the experience is the same regardless of the location of the workers?

• How does authentication play a critical role in protecting and securing your digital identity?
• What are some best practices to reduce the cost and inconvenience of authentication processes while maintaining a high level of security?
• What are the key considerations for implementing these processes in digital citizen services?

• How do we look to boost seamlessness between people, processes and technology?   
• What are the steps to enabling greater collaboration across digitised channels?   
• How do we best communicate change across increasingly intricate environments?   

• What are some current processes in government that can be streamlined and improved?
• What do you do to identify the processes to automate?
• What new digital tools and function-specific training have you adopted to support your transformation?

• Managing risk in an increasingly open world
• Ensuring responsible use of AI and ML
• Positive and negative impact of AI and ML on customer journeys

With citizen and public sector services being digitised at an ever-increasing rate, understanding the intersection of security challenges and product architecture is vital. This roundtable will discuss and debate:

• The most important foundational security principles in the design, development and running of cloud services.
• How you can address security at the architectural level to manage contemporary cyber threats and prepares for potential future threats?
• What does good integration of stringent security measures within a large-scale SaaS environment providing services to the public look like?
• Best practices to comply with governmental standards, with an emphasis on building robust, secure digital systems that are resilient to a range of threats

• How can the government balance the need for innovation and progress with the need to ensure the reliability and stability of its digital citizen services?
• What does the successful integration of policy, people, and technology look like in practice?
• How are government agencies addressing the challenges and opportunities presented by emerging technologies in their digital transformation efforts?

• How do we declutter work, data, and transformation for the ability to collaborate effectively and efficiently?
• How do we look to boost seamlessness between people, processes and technology?
• What are the steps to enabling greater collaboration, information sharing, and literacy between business units?

• Managing enterprise information with the increase in regulation and risk
• Effective governance of PII and the challenge executives face in managing processes.
• The ramifications of information accessibility and availability done well versus poorly within government

• How Service Victoria, Australian Bureau of Statistics, and Service NSW build better, faster, cheaper, and more secure digital services for citizens
• How modern cloud-based architecture differs to traditional IT
• How public sector organisations can be more agile and responsive to constant change

• What strategies does your department have for integrating ESG – Targets, monitoring & reporting your day-to-day operations of your department/agency?
• What technology can be used to tackle sustainability ESG challenges, improve data-driven decision-making, foster transparency, accountability, and governance?
• What has been your experience with tools in implementing FRD 24?