Banking Summit, Sydney 2023

4 May 2023 8:30 am - 6:00 pm

Four Seasons Hotel Sydney
  • Days
    Hours
    Mins
    Secs

Complimentary for Banking Executives

FST Media’s Banking Summit is designed to connect senior leaders at the forefront of financial services innovation and provide unrivalled opportunities for industry leaders to participate in in-depth discussions and interact with their peers, gaining real and actionable insights.

This by-invitation-only event will bring together a selected number of Chiefs, General Managers and Divisional Heads at Australia’s largest banks and financial services organisations to exchange thought leadership on industry trends and emerging technologies that will change the face of the industry in the years to come.

Our unique format intends to nourish face-to-face engagement and communication, with keynote and panel speaking sessions held alongside roundtable breakouts to create an environment conducive to comprehensive discussions around industry updates, best practice case studies, and the implementation and execution of strategies.

Peer-to-peer discussions complement our thought leadership at our summit events by enabling deeper and richer discussions on specific industry insights, seen on stage.

Featured Topics:

  • Open Banking
  • Cloud Adoption
  • Customer Experience and Journey
  • AI & ML
  • Architecture and Infrastructure
  • Digital Transformation
  • Data Analytics
  • Open APIs
  • + more
Event Highlights
Banking Summit, Sydney 2023
Breakdown
41 Speakers
16 Discussions
17 Sponsors
Speakers
Miranda Ratajski
Westpac
Stevie-Ann Dovico
Beyond Bank
Ashwin Sinha
Macquarie Bank
Helen Lau
Commonwealth Bank of Australia
Jessica Cuthbertson
NAB
Craig Bacon
AMP Bank
Highlights
Learn How Westpac's Digital Transformation and Experience Excellence Efforts are Mutually Reinforcing
On-Stage Interview: The Future of Hyper-Personalisation in Banking
Digital Leaders Panel Discussion
AMP's and Nano's On-Stage Interview: Implementing a Fully Digital Home Loan Offer
Banking Leaders Panel Discussion
Data Simplification at Macquarie Bank
CIO of Group Business Units
Westpac
Chief Information Officer
Beyond Bank
Chief Data Officer
Macquarie Bank
Head of Engineering Technology
Commonwealth Bank of Australia
Executive, Customer Decisioning & Data Science
NAB
Head of Direct and Digital Banking
AMP Bank
EGM, Strategy & Transformation
Suncorp
Head of BFS Data and Analytics Platforms
Macquarie Group
Technology Area Lead, Employee Experience
ANZ
Group Executive, B2B
Nano Digital Home Loans
Founder, Chief Digital Officer
Avenue Bank
Former Chief Product Officer for Retail Home Lending Operations
CBA
Head of Organisational Process Excellence
Teachers Mutual Bank Limited
Chief Customer and Digital Innovation Officer
Newcastle Greater Mutual
Head of Data and Analytics
Newcastle Permanent Building Society
Former VP - Campaign Optimisation, Marketing Capability & Change
Citi
Vice President - Financial Services Asia Pacific
SS&C Blue Prism
Head of Financial Services, APJ
ServiceNow
Regional Sales Director, ANZ
Informatica
Enterprise Account Manager, Financial Services - ANZ
Informatica
Global Senior Sales Director
Seismic
Senior Solution Architect
Gitlab
Senior Manager, Solutions Architecture
Gitlab
Chief Executive Officer
Lucidworks
Country Lead
Personetics
Principal, Information Governance Advisory
Iron Mountain ANZ
Managing Director - Financial Services
Iron Mountain ANZ
Account Director
Snowflake
Head of APJ Banking Go-To-Market
AWS
Regional Director, Australia & New Zealand
Whatfix
Regional Director A/NZ
Fenergo
Head of Strategy APAC
Fenergo
Chief Product Officer
Atomic.io
Chief Customer Officer
Atomic.io
Senior Security Advisor, APJ
ExtraHop
Professional Services Manager, APAC
Lucidworks
VP Sales, APAC
Lucidworks
Field CFO
Alteryx ANZ
Head of Data
MyState Bank
Head of Technology - Online Channels
Bank of New Zealand
Head of Growth
Kiwi Wealth
  • How a focus on employee experience can accelerate your digital transformation journey
  • Using digital tools to enhance employee engagement, retention and productivity
  • Building a culture that's diverse, inclusive and interoperable
  • The causes of friction & frustration in the digital experience
  • The costs to the business if left unattended
  • When and how technology can help
  • Data-Driven, Consistent and Personalised CX – Possible?
  • Differentiating product and service offerings to increase digital share of wallet
  • Regaining ever-waning customer trust

Our peer to peer roundtable discussions enable you to engage with other attendees as they rotate from table to table across 4 rounds.

Each discussion features one of 16 distinct topics and is hosted by a technology expert together with a banking co-host to drive an engaging conversation amongst the participants.

This year's top themes span across CX Transformation, Employee Experience, IT Capabilities, Evolving Technology, Information Governance, AI & ML, and more.

Please scroll down to view the discussion topics 

  • Tracing Australia’s progress with Open Data initiatives to date – what’s next?
  • Consumer awareness around how big data is collected and leveraged in financial services
  • Why success today hinges on leveraging data for the right opportunities 
  • Delivering human-centered experiences that matter
  • What digital banking technology trends will shape the future of digital transformation in banking

For banks to stay ahead of the competition they need to gain a better understanding of their customers’ needs. With financial data-driven hyper-personalisation, banks can get to know their customers intimately, deepen their relationship and offer them personalised needs based solutions. During this presentation the team at Personetics will present how their global client base is helping their customers to navigate the cost-of-living crisis whilst winning the battle for deposits. Using case-studies from North America, Europe, Asia Pacific and Australia we will explore how their clients have achieved the following:

  • Providing their customers with relevant and timely information through personalised and proactive support
  • Facilitated the transition from transactional banking to hyper-personalisation
  • Delivered business ROI through Data-Driven Personalisation
  • Advanced their strategies in the battle for deposits 

Our peer to peer roundtable discussions enable you to engage with other attendees as they rotate from table to table across 4 rounds.

Each discussion features one of 16 distinct topics and is hosted by a technology expert together with a banking co-host to drive an engaging conversation amongst the participants.

This year's top themes span across CX Transformation, Employee Experience, IT Capabilities, Evolving Technology, Information Governance, AI & ML, and more.

Please scroll down to view the discussion topics  

Our peer to peer roundtable discussions enable you to engage with other attendees as they rotate from table to table across 4 rounds.

Each discussion features one of 16 distinct topics and is hosted by a technology expert together with a banking co-host to drive an engaging conversation amongst the participants.

This year's top themes span across CX Transformation, Employee Experience, IT Capabilities, Evolving Technology, Information Governance, AI & ML, and more.

Please scroll down to view the discussion topics 

  •  AMP Bank’s journey of implementing a fully digital home loan in less than six months with Nano as its partner
  •  The role of strategy, design, and delivery principles in enabling fast implementation, and insight into some of the challenges and how they were resolved along the way
  • Learnings and insights about progress post-launch and why delivering a superior online digital mortgage experience will always be a work-in-progress

Our peer to peer roundtable discussions enable you to engage with other attendees as they rotate from table to table across 4 rounds.

Each discussion features one of 16 distinct topics and is hosted by a technology expert together with a banking co-host to drive an engaging conversation amongst the participants.

This year's top themes span across CX Transformation, Employee Experience, IT Capabilities, Evolving Technology, Information Governance, AI & ML, and more.

Please scroll down to view the discussion topics 

• The KYC Challenge

• What does an automated KYC solution look like?

• Fenergo's views on Perpetual KYC

  • Build a modern technology platform
  • Modern ways of working, bring DevOps and Agile together at scale
  • Empower people through clear framework and autonomy (20% practice time)
  • How do you find the right resources – talent or tech - locally?
  • Synchronicity with regulators 
  • Envisioning new ways to serve and engage with customers
  • What does the bank of 2030 look like?
  • Propelling our Data and Digital Transformation

  • What were the key drives for focussing on data simplification

  • How did we achieve simplification of so many data stores in such a short time

All speakers and delegates registered for the Who's Who Dinner, kindly gather at the registration desk at 6:00 PM - FST members will usher you to the dinner venue from there. 

  • How to create customer experiences that are data-driven, consistent across channels, and complete with personalized advice.
  • Exploring limitations and opportunities to bring the very best of intuitive, simple experiences for our customers

  •  Optimising and tailoring the customer journey with long-term engagement in mind
  • Harnessing real-time data and predictive analytics to deliver personalised product and service offerings

  • How aware are you of your organisation’s compliance obligations in relation to Records & Information Management?
  • What assurance does your organisation have in fulfilling those Records & Information Management obligations?
  • What methodologies / techniques does your organization follow to assure it is compliant with those Records & Information Management obligations?

  • Options for maintaining and improving data quality
  • How to cut through the clutter with your digital CX innovation

  • Minimising human errors and optimising productivity for better customer outcomes
  • Driving KYC process excellence with intelligent automation

  • Getting APIs, data privacy and consent right – gearing up for Open Banking success
  • How to take advantage of declining customer stickiness

  • Is your data fit for business use?  If not, what’s wrong with it?
  • How do these challenges impact your business?
  • How are you dealing with these data problems to help us learn from each other?
  • Are you required to justify and define Return on Investment (ROI) when investing to address your data needs

  • Accelerate your business outcomes leveraging Digital Adoption
  • Improve Employee engagement to enable better customer experience
  • Measure ROI of your digital investments
  • Set up your Digital Adoption agenda

  • Streamlining the value stream and increasing software delivery performance
  • Encapsulating DevSecOps with automation and security to create a seamless organisational framework

  • Best practices in motivating employees to use analytics and the role of self-service analytics tools
  • Exploring how the centre of enablement can drive a data strategy

  • Your current resource issues for KYC & where there are opportunities for improvement
  • The scale of the continuous/perpetual KYC review challenge
  • How innovation and automation can support both compliance and operations teams in enabling KYC efficiently

For banks to stay ahead of the competition they need to gain a better understanding of their customers’ needs. With financial data-driven hyper-personalisation, banks can get to know their customers intimately, deepen their relationship and offer them personalised needs based solutions. During this presentation the team at Personetics will present how their global client base is helping their customers to navigate the cost-of-living crisis whilst winning the battle for deposits. Using case-studies from North America, Europe, Asia Pacific and Australia we will explore how their clients have achieved the following:

  • Providing their customers with relevant and timely information through personalised and proactive support
  • Facilitated the transition from transactional banking to hyper-personalisation
  • Delivered business ROI through Data-Driven Personalisation
  • Advanced their strategies in the battle for deposits

  • Honing deeper, more personalised and long-term customer interactions with AI
  • Where does Human Intelligence fit into this AI/ML model?

  • Reviewing the landscape of Banking reinvention to highlight successful transformations
  • Diving deep into how banks are building new Ecosystems, transforming customer Experiences, and changing their Economics

  • Learn about the future of customer engagement in banking
  • How to create personalised experiences for your customers which increase conversion through app-based engagement

  • The advanced attack techniques that threat actors uses and how to spot them
  • Strategies to increase the speed of detection and mitigation
  • Strengthening your organisation’s resilience by finding the right approach to talent management

Register

Please note that delegate attendance is complimentary for the financial services industry only.

Paid tickets are available for service providers to the industry (e.g., solution providers to the banking, insurance & wealth management industry) at the discretion of FST Media. For more information on vendor fees, please contact fsisales@fst.net.au or +61 2 8484 0918.

FST Media reserves the right to decline registration and entry to the event.

By agreeing to the Terms and Conditions for complimentary VIP Registration, you acknowledge that to qualify for that complimentary VIP pass the delegate needs to be currently employed by a Financial Services organisation.

Should you be unable to attend on the day of the conference, a ‘like-for-like’ substitute is welcome to attend in your stead at no extra charge, provided we are informed of the change up to 14 days prior to the conference. Any cancellations made within 14 days of the conference, with no relevant substitute provided, will incur a $150+ GST non-attendance fee. This fee will be used to cover delegate material costs and catering costs incurred by FST Media on submission of delegate numbers to the conference venue.

FST Media will make every effort to ensure that the event and the program will take place as advised. FST Media reserves the right to delete or alter items in the program and will not take financial responsibility for changes that are the result of events beyond its control, including travel and/or accommodation.

FST Media Terms & Conditions and Privacy Policy

By registering for this event you are agreeing to our privacy policy, you consent to the following:

  • The use of your personal information for the purposes of providing direct marketing material to you; and
  • The disclosure of your personal information to our event partners
  • Clause 3 of our Privacy Policy contains further information regarding how we may use your information to provide direct marketing material to you, and how you may opt out of any further material
For sponsorship enquiries:
Harvey Gilbert
Senior Sales Manager
T: +61 2 8484 0679
To participate as a speaker:
Murali Ramesh
Production Director
T: +61 2 8484 0904
For event and marketing enquiries:
Iesha Johnson-Gledill
Senior Event Manager
T: +61 424 048 577