Future of Financial Services, New Zealand 2023

22 June 2023 8:00 am - 5:00 pm
Cordis, Auckland
About the Event

Building a Sustainable and Inclusive Digital Ecosystem

New Zealand’s leading forum for all things technology and digital innovation in financial services, the Future of Financial Services, New Zealand conference is back and raring to go in 2023.

FST is proud to bring together the region’s most renowned thought leaders and executives to explore the tech trends shaping NZ’s financial services sector. Joined by experts in IT, retail banking, digital, security, customer experience, data, payments and platforms, our annual conference investigates the innovation in artificial intelligence (AI) set to empower the NZ industry and continue the trajectory of connectivity and building bigger and better financial ecosystems.

Key Themes:

  • Sustainability – Importance of digital leadership in sustainable performance
  • Reposition for Agility at Scale – Ability to swiftly pivot technologies, cultures and team structure as required aka Composability
  • Financial literacy – Current and future use of management of money
  • API Plug and Play – Increasing competition and innovation through partnerships
  • Payments Landscape – Future of Frictionless Payments and the Adoption of ISO 20022
  • NZ’s Open Banking – How the Upcoming Consumer Data Right is Anticipated to Strengthen and Support Aotearoa’s open banking regime
  • Cybersecurity Threats and Defense Strategies – Covering the latest trends in cybersecurity threats and defense strategies, including ransomware, phishing, and social engineering

Featured Topics:

  • Digital Transformation
  • Customer Experience (CX)
  • Digital Identity and Access Management
  • Cloud Transformation
  • Cybersecurity and Resilience
  • Payments Revolution
  • Robotic Process Automation (RPA)
  • Artificial Intelligence (AI) and Machine Learning (ML)
  • Data Analytics
  • Mobility and Device Security
  • Open Banking
Sponsorship Enquiries
View 2022 Speakers
View 2022 Agenda
Speakers
Dr. John Small
Chair
Commerce Commission
Bora Arslan
Former Chief Data and Analytics Officer
ASB
Simone Labady
CEO
Aioi Nissay Dowa New Zealand
Perrin Rowland
Chief Experience Design Officer
Westpac New Zealand
Andrew Rickard
Chief Operating Officer
Chubb Life
Adrian Smith
Chief Product Officer and Co-Founder
BlinkPay
Steve Wiggins
Chief Executive Officer
Payments New Zealand
Martin Bleakley
Chief Information Security Officer
Laybuy
Anna Tarasoff
General Manager Data
Bank of New Zealand
Astrud Burgess
General Manager Data, Marketing & Customer Experience
ANZ
Matthew Haigh
Head of AI and Machine Learning
Westpac New Zealand
Jody Bullen
Head of Open Banking
ANZ
John Paul Sikking
Head of Cyber Protection
Bank of New Zealand
Eli Hirschauge
Head of Information Security
ANZ
Darren Beattie
Head of Information Security
Tower Insurance
Ole Turvoll
Head of Engineering, CommBank iQ
Commonwealth Bank of Australia
Heidi Badgery
Managing Director, ANZ
Alteryx
Ashley Kai Fong
Head of Financial Crime
Bank of New Zealand
Jens Claassen
Head of Solution Architecture
ASB Bank
Alex Smart
Head of Digital
Southern Cross Travel Insurance (SCTI)
Cameron Church
Director, Fraud & Identity – Threatmetrix
LexisNexis Risk Solutions
Doug Kamo
Master of Ceremonies
(MC)
Liam Dann
Business Editor-at-Large
NZ Herald
Malcolm Macnaughtan
Head of Financial Services Sales - APAC
Amdocs
David Stewart
Director, Financial Services
SAS
Andrew Walker
Co-Founder and CEO
Nano Platform
Janet Chenery
Co-Founder
Regtech NZ
Vicki Bendnjacic
Sales Director
Smart Communications
Thomas Kohlenbach
Senior Product Specialist
Nintex
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Agenda
  • Retail payments
  • Sustainability & resilience
  • Collaboration
  • Enterprise decisioning across the customer journey
  • AI/machine learning successes
  • Convergence of fraud and anti-money laundering processes
  • Advantages of all that hype
  • What are we missing in these journeys
  • Some tips and hints as ways to accelerate the journeys
  • The 2023 context – What’s different right now
  • Key market trends driving IT investments in automation
  • Stories of businesses succeeding in supercharging automation
  • New Zealand's RegTech landscape and how we can learn from overseas? 
  • How to adjust regulatory frameworks to accommodate digital assets?
  • Creating a collaborative environment - How does RegTech help align digital interests with regulated firms, their shareholders, customers, and regulators?

Streams Start

Stream A
11:10Chairperson's Remarks
Doug Kamo
Master of Ceremonies
(MC)
11:15Experience Infrastructure: Essential Building Blocks for Banks in a Customer First World
  • Learn how to code balance between regulatory requirements, shareholder expectations, and customer needs into your operating model
  • Understand how banks can anchor business growth in social responsibility and customer experience
  • Discover how a structural commitment to CX makes it easy to elevate and govern continuous experience delivery
  • Get clarity on the key measurement and metrics that help you keep track of your value delivery to customers and stakeholders
Perrin Rowland
Chief Experience Design Officer
Westpac New Zealand
11:35The Evolution of Scams
  • Overview of how scams have changed over the years
  • How technology is being used to facilitate and prevent scams against banks and their customers, and
  • What’s next in the fight against scams
Cameron Church
Director, Fraud & Identity – Threatmetrix
LexisNexis Risk Solutions
11:55On Stage Interview: Understanding the Journey of Ethics and Trust in a Digital Age
  • Financial Services require trust, interoperability and resilience
  • Our ability to operate, service our customers and exchange data securely with our partners is of paramount importance and will influence views of our shareholders, regulators and possibly most importantly our customers
  • This ability is increasingly under pressure through predominantly financially motivated cyber threat actors
Doug Kamo
Master of Ceremonies
(MC)
Eli Hirschauge
Head of Information Security
ANZ
12:15The Democratisation of Analytics - Scale the Impact of Analytics Across the Organisation
  • The stages of analytics maturity
  • The divide between people and technology
  • A better way to do things – a proven method – that helps organisations democratise analytics
Heidi Badgery
Managing Director, ANZ
Alteryx
12:35Lunch
13:35 Less is More: Focusing on Doing the Cybersecurity Basics
  • Bad actors are well-funded, with breaches happening more frequently
  • Doing the basics like Certs critical controls, Australia’s essential eight and CIS 8.0 will help protect your organisation
  • We need to understand what regulation applies to us, are we doing enough to protect ourselves and our data? 
Martin Bleakley
Chief Information Security Officer
Laybuy
13:55Digital Mortgage Innovation: Debunking the Myths
  • Let’s talk innovation – what it is and isn’t?
  • The art of the possible
  • Key learnings on our innovation journey
  • What’s next?
Andrew Walker
Co-Founder and CEO
Nano Platform
14:15Cyber 2.0.23
  • 2023 Horizons
  • Cyber Protection view
  • Reframing strategies
  • Impacts to FSI
John Paul Sikking
Head of Cyber Protection
Bank of New Zealand
14:35Technology and Data Leaders Panel
  • Fitting Technology: Approaching technology adoption that marries long-term strategic goal and value delivery from day 1
  • Future of Experiences: An omni-channel approach that makes sense to customers
  • Data Capabilities: Emerging technologies in data management, including artificial intelligence, machine learning, and cloud computing that driving successful business outcomes
  • Digital Ecosystem: How can harnessing the power of ecosystems make finance effortless?
Bora Arslan
Former Chief Data and Analytics Officer
ASB
Adrian Smith
Chief Product Officer and Co-Founder
BlinkPay
Jody Bullen
Head of Open Banking
ANZ
Alex Smart
Head of Digital
Southern Cross Travel Insurance (SCTI)
Doug Kamo
Master of Ceremonies
(MC)
Stream B
11:10Chairperson's Remarks
Liam Dann
Business Editor-at-Large
NZ Herald
11:15 On-Stage Interview: Intersection of Data, Analytics and ESG - A Journey Towards Sustainability
  • Navigating rapidly changing landscape of sustainability reporting
  • Strategic data choices to support your journey toward sustainability
  • Opportunities for collaboration in financial services and beyond
Anna Tarasoff
General Manager Data
Bank of New Zealand
11:35 How CommBankiQ uses Snowflake to Move Fast and Stay Secure
  • CommBank iQ, a joint venture between CommBank and Quantium, utilizes Australia’s richest data set to achieve both security and velocity in handling critical data.
  • The integration of CommBank iQ with the Snowflake Data Cloud allows for safe and efficient operations, ensuring the data environment is managed effectively.
  • The session provides insights into avoiding common pitfalls and efficiently managing the integrated data solution to maintain a secure and high-velocity approach.
Ole Turvoll
Head of Engineering, CommBank iQ
Commonwealth Bank of Australia
11:55Future of Aotearoa New Zealand’s Payments Ecosystem
  • Key themes that are shaping payments ecosystems
  • The existing system evolution in play
  • A future view of Aotearoa’s payments ecosystem
  • Delivering payments for the next generation
Steve Wiggins
Chief Executive Officer
Payments New Zealand
12:15Leveraging Process Automation to Transform Financial Operations

Synopsis: Thriving in this modern yet disruptive environment requires leaders to strategise their innovation processes. Therein lies the opportunity for finance leaders to leverage intelligent automation and focus on the broader impact AI, ML and RPA can bring to any organisation. While the rate of adoption is still relatively slow, it is widely accepted that a proactive automation approach can inevitably assist forward-thinking finance heads to help:

  • streamline processes
  • improve efficiency & accuracy
  • maximise compliance
  • reduce costs
  • improve productivity.
Thomas Kohlenbach
Senior Product Specialist
Nintex
12.35 Lunch
13:35 Scaling AI and ML at Westpac – Our Journey So Far
  • The importance of Machine Learning in Financial Services.
  • Key components of Cloud ML Systems and practical implications.
  • Addressing responsible use of ML through MLOps and Responsible ML Controls.
Matthew Haigh
Head of AI and Machine Learning
Westpac New Zealand
13:55 Applying Learnings from Large-Scale Transformation to Digital Transformation and AI in Financial Services 
  • Learnings from VW, Telecom and now ASB – what’s the way forward?
  • Key-pillars for success and risks involved in any large-scale business or technology transformations
  • How to apply these learnings to Digital Transformation and AI in Financial Services – Implications, Challenges and Opportunities
Jens Claassen
Head of Solution Architecture
ASB Bank
14:15 Opportunities to Use Advanced Technology to Deliver Excellence in Underwriting and Customer Service 
  • Using document ingestion and automation tools to simplify the role of Underwriters and Claims Assessors to deliver faster decisions to our customers
  • Applying Voice technology to deliver round-the-clock Customer service, efficiently and effectively
  • Going where the customer is: opening channels like Whatsapp, Line, and KakaoTalk to deliver service at the customer’s convenience
Andrew Rickard
Chief Operating Officer
Chubb Life
14:35 Security Leaders Panel Discussion
  • Integration: How can API security be used to regulate data pools and their access to third-party vendors?
  • Prevention: How to prevent financial fraud considering the rapid changes in payment infrastructure.
  • Framework: Identifying the upcoming changes in cyber security and assessing its impact on today’s digital infrastructure.
  • Contingency: Risk mitigation and cyber contingency planning when security is compromised.
Martin Bleakley
Chief Information Security Officer
Laybuy
Ashley Kai Fong
Head of Financial Crime
Bank of New Zealand
Jens Claassen
Head of Solution Architecture
ASB Bank
Liam Dann
Business Editor-at-Large
NZ Herald
  • Understanding Aioi's strategic direction, technology and cultural components
  • How Aioi became a cloud-first organisation
  • Leveraging cloud capabilities to become more agile, flexible and secure
  • Create a Culture of Digital Literacy - Encouraging employees to embrace new technologies and work processes to achieve sustainable performance
  • Sustainability Trailblazers Embracing ESG – Recognizing potential risks and opportunities associated with ESG factors 
  • Inclusivity – Embracing a financial system that’s inclusive of all sectors of the society
  • Addressing the Labor Market – The surge in demand, pent-up attrition levels and candidates expecting more autonomy over how, when and where they work
Contact Us
For sponsorship enquiries:
Brigitte Guerin
Commercial Director
T: +61 417 678 632
E: fsisales@fstmedia.com.au
For event and marketing enquiries:
Jessica Cozanitis
Marketing Executive
T: +61 401 422 928
E: jessica.cozanitis@fstmedia.com.au
To participate as a speaker:
Murali Ramesh
Production Director
T: +61 2 8484 0904
E: murali.ramesh@fstmedia.com.au
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