Executive Columns

This on-demand webinar will look to explore digital enablement in Local Councils, featuring exclusive thought-leadership from industry experts as well as an interactive Q&A in which we will look to take a cross-industry focus on the below talking points: Creating...

By Ben Nottle, Head of CX Industry and Solutions, SAP Asia  In the financial industries, relationship managers and insurance agents are sometimes the only contact a customer has with your institution. So why aren’t they regarded as a more important part of...

Banks have to radically transform if they are to meet changing consumer expectations as they continue to embrace the convenience of mobile.

The ‘Big Techs’ have led the way in delivering customer-focused experiences, providing ease, value, variety, transparency, and personalised offers. This has led to their massive adoption by consumers. Banks who embrace these lessons and transform themselves into digital organisations – making...

We live in a time of rapid transformation – of business models and growth opportunities – none more so than in financial services. This is happening alongside increasing cyber threats, posing complex risk to our businesses, our customers and ultimately our economy.

“Even in a digital world, we believe that customers will continue to need relationship managers and specialists who can provide them advice and support in making these critical financial decisions.”

“Until algorithms can be developed to dynamically sequence and replicate human behaviour and decision-making in response to life events, true ‘robo-advice’ cannot exist..”

“While conversational banking is still in its infancy, chat bots can make authentication faster and easier and enable providers to better understand and serve their customers…”

“The success of any venture into Big Data depends on data you can trust; data quality is one of the biggest problems in the Big Data space, exacerbated by the diverse nature of data coming from both internal and external...

“For an industry that has been set on the foundations of data analysis, the life insurance industry is still very much in its infancy on the use of data and analytics to improve the way we engage with customers…”

“The balance between the cost of generating demand and the efficiency in which we convert it into the act of supply, is the all-consuming challenge for any online business…”

“Partnering with and/or sourcing capability from fintech start-ups and technology companies will form an important part of the response for established financial institutions, as they more aggressively pursue revenue growth, cost efficiency and risk mitigation opportunities…”

“The establishment of both a national body, and a sector Accelerator in the same year adds a layer of structure to what was a healthy but fragmented fintech sector in New Zealand. More than anything the collective voice will be...

“The finance industry has had to re-evaluate the old offerings, legacy technology and processes – and match these against growing markets for cryptocurrencies, digital wallets and blockchain technology that make things instant, frictionless…”

“Disruption has made us change and change was needed; the emerging technology stack is galloping at such pace that it is sometimes difficult to ensure that we are making the right choices…”