Presentations

• Meeting customers’ expectations for a greater social and mobile experience • Engaging with customers by embracing the online conversation • Effectively enhancing your brand’s reputation through social media

• How does “mobile” change security considerations? • What are the considerations for roaming identities? • What authentication technologies are on the horizon?

– Adapting product design, services and interactions to satisfy Customer 3.0’s changing demands – Delivering experiences and interactions that will define your brand – Competing in a socially connected world when Customer 3.0 is relying on the crowd and not...

• Creating a customer-centric business model to enhance the client experiences and engender loyalty • Pre-empting the needs of tech-savvy customers • Leveraging innovative technologies to offer more personalised access to services

• How to reach customer segments via multiple touch-points • Facilitating seamless channel integration for enhanced consumer experience • Developing and delivering a successful omni-channel strategy

• Innovating legacy systems with limited budget • Cutting through traditional bottlenecks to increase the quality and speed of change to the business • Opportunities for resource efficiencies and workload management

• Embracing and leading innovation in an environment where technological change is inevitable • Developing an innovation philosophy within your organisation • Operating ahead of the technology curve – understanding consumer driven trends and demands

• Understanding the challenge: the ongoing role of Superannuation in Australia’s economic framework • Holding the Government accountable for the retirement of everyday Australians • Innovations role in ensuring strategies for effective portfolio management

• Key trends and their impact on our industry • The empowered customer – managing new expectations in servicing • Understanding the power of data in forging customer communications

• Industry change as a catalyst for transformation – Suncorp’s approach • Changing the financial service’s mindset to focus on customer engagement • How technology is changing the way customers think about their Super

• Delivering integrated data to create a quality customer conversation and drive value • Data and business optimisation: capabilities, conversations and customer experience • How today’s trends are shaping the future of data and information

• Going ‘Retail’ – the emerging complexities of Super and how the industry should respond • Providing accessibility and control in order to generate a member-centric offering • Australia in 2020 – how Australia’s evolving economic climate will impact the...

What is at stake – who benefits from successful member engagement? Defining member engagement – what does it mean and how do you know if you have achieved it? Dissecting examples from superannuation and wealth management – what are the...

• The changing role of technology within financial services organisations • Driving an outsourced IT strategy within a wealth management organisation • Communication and control – ensuring best practise and process efficiency

• Assessing innovative technology solutions (social, online and mobile) driving engagement • Understanding the habits of your member base and identifying appropriate channels • How AustralianSuper is driving key messages to its member base