FST Media’s Banking Summit, Sydney 2024 will dive into the insights of the industry with a series of keynote presentations, on-stage interviews, panel discussions, and robust peer-to-peer roundtable sessions. This forum will gather over 15 speakers, 10 technology vendors, and 160 senior banking delegates to discover the next era of banking.
The theme for this year is “Revolutionising Banking,” where our speakers are to delve into how Customer Experience, Data Technology, and Innovation intersect in the banking industry. Our conference program is designed to discuss the evolution of banking and how organisations can ensure they are at the forefront of digital, data and technology transformation. Join industry experts as they share invaluable lessons and insights on themes, including:
- Utilising Technology to Understand Customers: How Artificial Intelligence, Machine Learning, and Data Analytics can help banks understand customer preferences, anticipate needs and provide tailored solutions
- Resilient Evolution: proactively adapting to evolving technology landscapes while ensuring the resilience and stability of critical banking systems.
- Customer-Centric Strategies: building and maintaining trust in an era where customer loyalty is increasingly influenced by digital experiences.
- Data Driven Decisions: innovative approaches to data management, including data insights, machine learning and predictive analytics
- Meeting and Predicting Customer Needs: using technology, data and strategies to meet the ever-changing and evolving needs of customers, improving experiences and ensuring accessibility.
FST Media’s Banking Summit, Sydney 2024 will be the gateway to the future of banking, digital transformation, and customer-centric excellence. Connect with industry leaders and gain insights that will shape the banking landscape.
- Inclusive Design Principles: inclusive design principles that should be included in the development of digital banking platforms to ensure accessibility for users with diverse abilities and needs
- Implementation Challenges: overcoming challenges associated with implementing, accessing and using digital banking services
- Bridging Accessibility Gaps: strategies employed by banks that bridge these gaps
Banking Brilliance: Navigating Transformation and Fostering Excellence in the Financial Frontier
- Seamless Transformation: challenges and solutions in implementing large-scale transformations within the banking industry
- Digital Services and Channels: how banks are navigating the digital landscape to enhance customer experiences
- Customer-Centric Strategies: building and maintaining trust in an era where customer loyalty is increasingly influenced by digital experiences
Our peer to peer roundtable discussions enable you to engage with other attendees as they rotate from table to table across 4 rounds.
Each discussion features one of 16 distinct topics and is hosted by a technology expert together with a banking co-host to drive an engaging conversation amongst the participants.
This year's top themes span across CX Transformation, Employee Experience, IT Capabilities, Evolving Technology, Information Governance, AI & ML, and more.
Please scroll down to view the discussion topics
Our peer to peer roundtable discussions enable you to engage with other attendees as they rotate from table to table across 4 rounds.
Each discussion features one of 16 distinct topics and is hosted by a technology expert together with a banking co-host to drive an engaging conversation amongst the participants.
This year's top themes span across CX Transformation, Employee Experience, IT Capabilities, Evolving Technology, Information Governance, AI & ML, and more.
Please scroll down to view the discussion topics
In today's ever-changing and disruptive landscape, transformation is both unavoidable and risky. Many transformations lack formal risk management processes, with projects often lacking controls, comprehensive change plans, and input from security, privacy, risk, and legal teams. Learn how organisations are preparing themselves to be more agile and receptive to unanticipated, nonlinear opportunities that present themselves along the journey, through a process and automation led methodology.
Discover how to:
- Grow your risk appetite by advancing Process Management Maturity
- Build effective digital business models with proper process, continuous improvement, and change frameworks
- Leverage unintended benefits of mitigating regulatory, compliance, and operational risks
Our peer to peer roundtable discussions enable you to engage with other attendees as they rotate from table to table across 4 rounds.
Each discussion features one of 16 distinct topics and is hosted by a technology expert together with a banking co-host to drive an engaging conversation amongst the participants.
This year's top themes span across CX Transformation, Employee Experience, IT Capabilities, Evolving Technology, Information Governance, AI & ML, and more.
Please scroll down to view the discussion topics
Our peer to peer roundtable discussions enable you to engage with other attendees as they rotate from table to table across 4 rounds.
Each discussion features one of 16 distinct topics and is hosted by a technology expert together with a banking co-host to drive an engaging conversation amongst the participants.
This year's top themes span across CX Transformation, Employee Experience, IT Capabilities, Evolving Technology, Information Governance, AI & ML, and more.
Please scroll down to view the discussion topics
Banking Beyond Boundaries: Unleashing AI, Data and Innovation for a Future-Ready Financial Landscape
- Data Driven Decisions: innovative approaches to data management, including data insights, machine learning and predictive analytics
- AI Applications: how artificial intelligence is reshaping traditional banking functions, from risk assessment and fraud detection to customer experiences
- Challenges to Innovation: potential challenges and ethical considerations associated with the widespread adoption of transformative tools and technologies such as AI
- How technological advancement and innovation plays a pivotal role in enhancing the critical infrastructure of payments for Australia
- How we can uplift the technology reliability, security and service availability to support contactless and eCommerce payments
Beyond Transactions: Crafting a Seamless Symphony of Customer Engagement, Wellbeing, and Experience
- Elevating Customer Experience: strategies and processes to create seamless, user-friendly interfaces and banking processes that work to improve the customer experience.
- Customer Wellbeing: how banks are leveraging cutting-edge technologies like AI and machine learning to proactively protect customers from the emotional, financial and potential long-term consequences of fraud.
- Meeting and Predicting Customer Needs: utilising technology, data and strategies to meet the ever changing and evolving needs of customers, improving experiences and ensuring accessibility.
- Data Driven Decisions: how the integration of data and AI is informing, enhancing and reshaping decision-making processes in the banking industry.
- Everyday Insights: the role of data analytics in providing insights into customer behaviour, market trends, and risk management.
- Risk and Compliance: challenges and opportunities associated with using AI to enhance risk management and regulatory compliance in banking.
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