Executive Columns

Co-creation is the perfect recipe for creating innovation. Organisations partnering to bring about change have to put forward their best resources to innovate, leveraging mutual core competencies and their underlying common attributes to create mutual advantages. This is best done...

The Asia-Pacific region is undergoing a momentous shift, with people experiencing change at an unprecedented pace. As old lifestyle and consumption habits die and new ones emerge, the insurance industry, like many others, is faced with the challenge of adapting...

Famous management theorist Peter F. Drucker once said: “The enterprise that does not innovate inevitably ages and declines. And in a period of rapid change such as the present…the decline will be fast.”

Citibank is harnessing technology to serve digitally-savvy consumers in ways they have never seen before. As consumers around the world adopt new and exciting technologies, being at the forefront of innovation is important to remaining relevant, particularly in the increasingly...

I’m proud that many of BT Financial Group’s greatest achievements lie in constant innovation. Whether we’re redefining great experiences for customers or defining entirely new products, we have a history of defying convention.

As technology makes the world smaller and faster, companies must manage future challenges to stay competitive within an exciting and innovative technological environment for increasingly demanding e-consumers.

The electronic payments industry forms a critical part of the global economy.New technologies and product advancements are being introduced at an increasing pace – secure chip technology, mobile payments, contactless payments, prepaid cards and money transfers are all making an...

When I was approached about the opportunity to become the Chief Executive Officer (CEO) of ING DIRECT in Australia, I was over the moon. I would be the first Australian in the role and was honoured to run such an...

We started with a blank sheet of paper and the challenge was to determine, through the eyes of consumers, what real value looked like. Social media was a critical tool in the early beginnings of our business – to engage...

The funds management industry is one of the great successes of the Australian economy. Since compulsory superannuation was introduced in 1992, funds under management have grown from $250 billion to over $1.4 trillion – greater than the size of the...

The Rudd Government has worked hard to build Australia’s reputation as a financial services hub by implementing policies and regulatory reform to make our financial markets more innovative and efficient. In September 2008, we established the Australian Financial Centre Forum...

Imagine a world without ATMs, EFTPOS or internet banking – it’s almost impossible to do. Yet only 30 years ago these essential banking services were unheard of and probably considered unnecessary. Changing social trends and attitudes, combined with advances in...

I’m a strong believer in the mantra “we think tomorrow; we act today”. Inevitably, when we think about where we want to be in the future, there are skills, systems, people or product offering gaps that a business must overcome....

If ever there was a natural evolution of roles in any organisation, it is the progression from Chief Information Officer (CIO) to Chief Operating Officer (COO). In our business as a direct and internet bank, technology plays a critical role...

At Aviva, innovation is about making it easier to meet the needs of financial advisers and customers. Innovation is not just about finding a new way of doing things but about implementing a stepped change in thinking, products or services...