FST MEDIA
Why Google won’t put the moves on insurance http://t.co/VeLn8YYMLh
 
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Upcoming Conferences
2nd Annual Technology & Innovation – the Future of Security in Financial Services, Kuala Lumpur
3 September, 2014
Prince Hotel & Residence, 4 Jalan Conlay
Kuala Lumpur
Whitepapers and Industry Case-Studies
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Australia’s Top IT Services and Solutions Directory
WHO’S WHO OF FINANCIAL SERVICES
An interview with Edward Chiu
Head of Operations, CCB (Asia) and CCB Corporation (HK Branch)


An interview with Andy Weir
Executive General Manager, Enterprise Services and CIO, Bankwest


An interview with Steve Coles
Chief Information Officer, Allianz, Australia


An interview with Michael Foong
Group Chief Strategy Officer, Maybank Group, Malaysia


Publications
Roundtables Specialist Features Columns
Winning Customers in an Omni-Channel Banking Environment
Preparing for the Next Wave of Cybercrime
Driving Banking Transformation – Engaging the Mobile and Online Revolution
Navigating Governance, Risk and Compliance Challenges to Drive Business Excellence
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What's the latest...

Dave Curran named as Westpac's new CIO
By: Jamie Pericleous, FST Media

Movers and Shakers: Australia and New Zealand monthly wrap
By: Jamie Pericleous, FST Media

Banking CIOs top priorities: digital and data
By: Jamie Pericleous, FST Media

Movers and Shakers: Asia monthly wrap
By: Jamie Pericleous, FST Media

Fiona Floyd departs as Suncorp Life CIO
By: Jamie Pericleous, FST Media

Can banking CIOs handle the heat?
By: Jamie Pericleous, FST Media

The odd couple: Social influencers and banks
By: Jamie Pericleous, FST Media

Seamless channels are banks’ top priority
By: Jamie Pericleous, FST Media

Financial institutions not ready to compete using analytics
By: Rimin Dutt, FST Media

Technology a powerful force for change, says Murray Financial Inquiry
By: Jamie Pericleous, FST Media

APAC banks make impact in global power 100 survey
By: Jamie Pericleous, FST Media

Threat of digital disruption? That’s old news, say banks
By: Jamie Pericleous, FST Media

Best tech in the world no match for humans – yet
By: Jamie Pericleous, FST Media

Why Google won’t put the moves on insurance
By: Jamie Pericleous, FST Media

IT Budgets: It’s not about size but how you use them
By: Jamie Pericleous and Natasha David ...

Movers and Shakers: Asia monthly wrap
By: Jamie Pericleous, FST Media

Movers and Shakers: Australia and New Zealand monthly wrap
By: Jamie Pericleous, FST Media

A dual focus approach a must for Hong Kong insurers
By: Jamie Pericleous, FST Media

The Super challenge: engaging the digital natives
By: Jamie Pericleous, FST Media

The 5 biggest trends sweeping the superannuation industry
By: Rimin Dutt, FST Media

Make the digital agenda a reality, re-skill the workforce says DBS’ David Lynch
By: Jamie Pericleous, FST Media

Next stop: ‘Innovation Express’ for Hong Kong’s Octopus, says CEO
By: Rimin Dutt, FST Media

CBA appoints replacement for Harte
By: Jamie Pericleous, FST Media

Jeff Smith to leave Suncorp for IBM
By: Jamie Pericleous, FST Media

Queue-weary Aussies speeding towards contactless payments: RBA
By: FST Media

Citi reaping ‘early’ customer benefits from infrastructure consolidation project, says senior exec
By: Brad Howarth for FST Media

Customer experience key to tackle data-driven competition, say leading execs
By: Brad Howarth for FST Media

Big data key to take on disruptive competition
By: Jamie Pericleous, FST Media

Core transformation key to mobility for Asian Banks
By: Jamie Pericleous, FST Media

Guest Column: Technology in Asia – it is the customer, not your environment, that changes your approach
By: Vaughn Richtor, CEO, ING Direct Au ...

Counter Google with ‘war and diplomacy’ says St.George CEO
By: Adrian Barclay, FST Media

EXCLUSIVE: Westpac’s Head of General Insurance Jim Glossat leaves
By: Adrian Barclay, FST Media

ANZ Bank’s Thailand expansion a long-term move: analysts
By: Jamie Pericleous and Rimin Dutt, F ...

Movers and shakers: Australia and New Zealand monthly wrap
By: Adrian Barclay, FST Media

Movers and shakers: Asia monthly wrap
By: Adrian Barclay, FST Media

St.George’s customer intentions just an alert away
By: Adrian Barclay, FST Media

CBA leads in app banking satisfaction
By: Adrian Barclay, FST Media

Asia leads the way for cardless and secure ATM withdrawals
By: Jamie Pericleous, FST Media

Mixed response to NAB’s NextGen
By: Adrian Barclay, FST Media

Asia’s Bitcoin regulatory scorecard, country by country
By: Jamie Pericleous, FST Media

Payments and internet funding in Murray's sights
By: Adrian Barclay, FST Media

ING Direct moves IT system to private cloud
By: Adrian Barclay, FST Media

Shake-up at the Big Four: a sign of the times?
By: Rimin Dutt and Natasha David, FST ...

FST Media Survey: Customer analytics ranked as 'business critical'
By: Adrian Barclay, FST Media

Heartbleed’s damage far from over
By: Natasha David, FST Media

ANZ continues tech chief search
By: FST Media

The boldest technology recommendations to the Financial System Inquiry
By: Adrian Barclay, FST Media

In Indonesia, banks take cue from fast food with drive-through ATMs
By: Jamie Pericleous, FST Media

Regulation won’t keep tech players quiet, say analysts
By: Adrian Barclay, FST Media

Guest Column: The future of mobile banking
By: Lisa Claes, Executive Director Dis ...

Calls grow for unified banking regulation across Asia
By: Jamie Pericleous, FST Media

Coles mines FlyBuys big data for insurance offers
By: Adrian Barclay, FST Media

GUEST COLUMN: Scalable Innovation
By: Roger Dennis, Futurist and Founder ...

Data security in cloud ranked as biggest game changer: FST Media survey
By: Rimin Dutt, FST Media

Mobile security will be key to FSI success: FST Media panel
By: Adrian Barclay, FST Media

AIA wants Gen Y to think about life insurance
By: Jamie Pericleous, FST Media

Customer-facing technology growth to bring CMOs, CIOs, CDOs closer
By: Adrian Barclay, FST Media

GUEST COLUMN: How the right culture will drive innovation
By: Vaughn Richtor, Chief Executive, I ...

Southeast Asian banks bet on mobile to tap rural unbanked
By: Jamie Pericleous, FST Media

FST MEDIA EXCLUSIVE SURVEY: Chiefs rate digital skills as final frontier to success
By: Natasha David, FST Media

Financial Services' IT spending projections point to NZ rebound
By: Adrian Barclay, FST Media

Service disruption turns both CIMB and its customers to Twitter
By: Jamie Pericleous, FST Media

Financial services tech predictions 2014 and beyond: Asia
By: Jamie Pericleous, FST Media

Financial services tech predictions 2014 and beyond: Australia & New Zealand
By: Adrian Barclay, FST Media

Westpac IT executive reshuffle
By: Adrian Barclay, FST Media

2013: The biggest financial technology trends in Asia
By: Jamie Pericleous, FST Media

Biggest financial technology disrupters of 2013
By: Adrian Barclay, FST Media

Partner with microfinance institutions to tap unbanked, Bank Andara CIO tells banks
By: Jamie Pericleous, FST Media

NAB names David Boyle new CIO
By: Adrian Barclay, FST Media

Key takeaways from FST Media's Melbourne superannuation conference
By: Adrian Barclay, FST Media

Bank branches undergo a digital facelift
By: Jamie Pericleous, FST Media

EXCLUSIVE: Smartpay launches mobile payments terminal
By: Adrian Barclay, FST Media

Movers and shakers: Australia monthly wrap
By: Adrian Barclay, FST Media

EXCLUSIVE: Illawarra Credit Union launches Moneytree banking app
By: Adrian Barclay and Rimin Dutt, FST ...

Movers and shakers: New Zealand monthly wrap
By: Adrian Barclay, FST Media

Financial System Inquiry to add stability through IT, analytics, say analysts
By: Adrian Barclay, FST Media

Movers and shakers: Asia monthly wrap
By: Jamie Pericleous, FST Media

NAB appoints new customer services executive
By: Adrian Barclay, FST Media

Cloud delivery models reach breakthrough for industry, regulators
By: Adrian Barclay and Jamie Pericleou ...

IT consolidation and analytics will help fight fraud, says Richard Moore of DBS
By: Jamie Pericleous, FST Media

Convergence and big data the game changers
By: Jamie Pericleous, FST Media

Social banking flies under radar as mobile dominates
By: Jamie Pericleous, FST Media

Mobile banking's future lies in emotions
By: Adrian Barclay, FST Media

Westpac preps technology for Asia expansion
By: Adrian Barclay and Rimin Dutt, FST ...

Movers and shakers: Australia monthly wrap
By: Adrian Barclay, FST Media

Movers and shakers: Asia monthly wrap
By: Adrian Barclay, FST Media

Movers and shakers: New Zealand monthly wrap
By: Adrian Barclay, FST Media

Will CommBank's latest NFC play make cash-happy customers sticky?
By: Adrian Barclay, FST Media

Australian banks push peer-to-peer mobile payments
By: Adrian Barclay, FST Media

Analysts warn BYOD for the sake of devices is a pitfall
By: Adrian Barclay, FST Media

Simon Andrews appointed new COO of ING Direct Australia
By: Adrian Barclay, FST Media

TSM NZ to launch mobile wallet next year
By: Adrian Barclay, FST Media

Multi-channel delivery capability top IT priority for Asian banks: FST Media poll
By: Rimin Dutt, FST Media

Innovation with core banking systems a constant challenge: analysts
By: Adrian Barclay, FST Media

Banking competition blown open by off the shelf systems
By: Adrian Barclay, FST Media

Movers and shakers: Australia monthly wrap
By: Adrian Barclay, FST Media

Multi-channel delivery will be number one priority in 2014: FST Media Live Poll
By: Adrian Barclay, FST Media

Movers and shakers: Asia monthly wrap
By: Rmiin Dutt, FST Media

Movers and shakers: New Zealand monthly wrap
By: Adrian Barclay, FST Media

Banks emphasise simplicity and flexibility for new payment plays: FST Media panel
By: Rimin Dutt, FST Media

Banks welcome new cloud regulation in Philippines but may be slow to move
By: James Mitchell, FST Media

BNZ turns smart devices into mobile payment machines
By: Adrian Barclay, FST Media

Bankwest head of innovation leaves
By: Rimin Dutt, FST Media

Coles yet to make decision on banking licence, says senior exec
By: Rimin Dutt, FST Media

Digital wallet key investment priority for banks, but customers still reach for credit card: FST Media poll
By: James Mitchell, FST Media

Growing customer expectations drive transformation in mobile payments: FST Media poll
By: James Mitchell, FST Media

RMB spurs innovation in cross-border settlements
By: James Mitchell, FST Media

BNZ previews contactless mobile payments app
By: Rimin Dutt, FST Media

FST Media Exclusive: Westpac to launch mobile banking across seven Pacific nations in Q4
By: James Mitchell, FST Media

New Payments Platform to conduct technology tender next year
By: Rimin Dutt, FST Media

NAB CIO Denis McGee to step down
By: Rimin Dutt, FST Media

China bank tech to grow rapidly: analysts
By: James Mitchell, FST Media

Financial services movers and shakers: Asia monthly wrap
By: James Mitchell, FST Media

China CITIC Bank International launches mobile app
By: James Mitchell, FST Media

Financial services movers and shakers: New Zealand monthly wrap
By: Jessica Fell, FST Media

Financial services movers and shakers: Australia monthly wrap
By: Jessica Fell, FST Media

'Holy grail': CIOs share innovations yet to be delivered in financial services
By: James Mitchell, FST Media

Analysis: Facebook moves into mobile payments
By: James Mitchell and Jessica Fell, F ...

Watching brief: Five banking innovation trends flying under the radar
By: Jessica Fell, FST Media

Wearable tech: too early to tell for banks
By: James Mitchell, FST Media

Bank Mandiri sets record with new ATMs
By: James Mitchell, FST Media

Insurers look beyond Facebook for social media leverage
By: James Mitchell, FST Media

Hang Seng opens ‘iPoint’ outlet in MTR station
By: James Mitchell, FST Media

Partnerships to drive tech innovation in Myanmar
By: James Mitchell, FST Media

Health insurers first to benefit from wearable technology
By: Jessica Fell, FST Media

BOCHK launches the first Voice Navigation ATM in Hong Kong
By: James Mitchell, FST Media

Social Media: Asia Pacific banks lead the way
By: James Mitchell, FST Media

Financial services movers and shakers: Australia monthly wrap
By: Jessica Fell, FST Media

Financial services movers and shakers: Asia monthly wrap
By: James Mitchell, FST Media

FST MEDIA EXCLUSIVE: Understanding silences and business skills critical for aspiring CIOs
By: James Mitchell, FST Media

Financial services movers and shakers: New Zealand monthly wrap
By: Jessica Fell, FST Media

FST MEDIA EXCLUSIVE: Business savvy will land you the top tech job, say financial services CIOs
By: Jessica Fell, FST Media

Asian banks top social media rankings
By: James Mitchell, FST Media

BPI beats DBS, ANZ in social media ratings
By: James Mitchell, FST Media

Facebook Graph Search triggers bank security re-think
By: Jessica Fell, FST Media

Big four voted among world’s best in social media
By: Jessica Fell, FST Media

FST MEDIA EXCLUSIVE: Suncorp launches new banking website
By: Jessica Fell, FST Media

Banks must act swiftly to monetise virtual currency
By: Jessica Fell, FST Media

Cloud adoption within Asia financial services sector lagging globally: Analysts
By: By Kelly Mills, FST Media

Consumer analytics the upshot of a digital wallet strategy
By: Kelly Mills, FST Media

Banks’ digital wallets are just competitive hype
By: Jessica Fell, FST Media

Financial services movers and shakers: Australia monthly wrap
By: Natasha David, FST Media

Financial services movers and shakers: Asia monthly wrap
By: Natasha David, FST Media

Financial services movers and shakers: New Zealand monthly wrap
By: Natasha David, FST Media

Multi-channel still a challenge for banks
By: Jessica Fell, FST Media

Social engineering failsafe for bank hacking: Mitnick
By: Jessica Fell, FST Media

Member engagement critical to super fund survival
By: Jessica Fell, FST Media

“Lay Off!” – Costello to Federal Government
By: Jessica Fell, FST Media

Financial services movers and shakers: Australia monthly wrap
By: Jessica Fell, FST Media

Financial services movers and shakers: New Zealand monthly wrap
By: Jessica Fell, FST Media

Financial services movers and shakers: Asian monthly wrap
By: Mieke Buchan, FST Media

EXCLUSIVE: CIO redundancy the latest in Perpetual’s job cuts
By: Jessica Fell, FST Media

Kiwibank's tech team re-shuffled ahead of core strategy overhaul
By: Jessica Fell, FST Media

Asia skills shortage hindering mobile uptake
By: Mieke Buchan, FST Media

Financial services divided on roadmap for big data
By: Jessica Fell, FST Media

Financial services movers and shakers: Asia monthly wrap
By: Matthew Sainsbury, FST Media

Financial services movers and shakers: New Zealand monthly wrap
By: Jessica Fell, FST Media

Financial services movers and shakers: Australia monthly wrap
By: Jessica Fell, FST Media

Sam Plowman exits NAB; Antony Cahill steps into role of Executive General Manager, Digital and Direct Banking
By: Natasha David, FST Media

Citi’s new website a step towards ‘holy grail’
By: Jessica Fell, FST Media

Financial services movers and shakers: Asia monthly wrap
By: Matthew Sainsbury, FST Media

Financial services movers and shakers: New Zealand monthly wrap
By: Jessica Fell, FST Media

Financial services movers and shakers: Australia monthly wrap
By: Jessica Fell, FST Media

IT background unnecessary for NAB’s new tech chief
By: Jessica Fell, FST Media

Banking biometrics no guarantee of privacy
By: Jessica Fell, FST Media

Financial services movers and shakers: Asia monthly wrap
By: Matthew Sainsbury, FST Media

Banks to be muscled out of personal financial management market: Analyst
By: Jessica Fell, FST Media

Financial services movers and shakers: Australia monthly wrap
By: Jessica Fell, FST Media

Financial services movers and shakers: New Zealand monthly wrap
By: Jessica Fell, FST Media

Standard Chartered gets a MoVe on combating banking skills shortage
By: Matthew Sainsbury, FST Media

Analyst: Financial services CIOs need not fear rising CMO
By: Matthew Sainsbury, FST Media

EXCLUSIVE: ANZ leapfrogs the competition with mobile banking first
By: Jessica Fell, FST Media

AMP launches iPad app to boost engagement
By: Jessica Fell, FST Media

Citi redefines the global ATM experience
By: Matthew Sainsbury, FST Media

Financial services movers and shakers: Australia monthly wrap
By: Jessica Fell, FST Media

Financial services movers and shakers: Asia monthly wrap
By: Matthew Sainsbury, FST Media

Financial services movers and shakers: New Zealand monthly wrap
By: Jessica Fell, FST Media

Financial services tech predictions 2013: Asia
By: Matthew Sainsbury, FST Media

Financial services tech predictions 2013: Australia & New Zealand
By: Jessica Fell, FST Media

Banks under threat from Google, Apple
By: Jessica Fell, FST Media

OCBC taps youth psyche with game ‘world first’
By: Matthew Sainsbury, FST Media

Harte, Lark redefining channel strategy for banking
By: Jessica Fell, FST Media

Financial services movers and shakers: Australia monthly wrap
By: Jessica Fell, FST Media

Banking CIOs: adapt or vanish
By: Jessica Fell, FST Media

Citi accelerates regional securities presence
By: Matthew Sainsbury, FST Media

Financial services movers and shakers: Asia monthly wrap
By: Matthew Sainsbury, FST Media

Financial services movers and shakers: NZ monthly wrap
By: Jessica Fell, FST Media

ANZ tech consolidation no threat to NZ IT jobs
By: Jessica Fell, FST Media

Quality trumps speed in bank customer service
By: Jessica Fell, FST Media

Technology the lifeline for insurance in Asia Pacific: Ovum
By: Matthew Sainsbury, FST Media

Standard Chartered launches ‘world-first’ dual-purpose credit card
By: Matthew Sainsbury, FST Media

NFC necessary but challenging for Hong Kong banks: Analyst
By: Matthew Sainsbury, FST Media

Budgets hinder bank tech innovation in 2013: Ovum
By: Jessica Fell, FST Media

Pressure mounting on technology for Asia Pacific clearing: Citi
By: Matthew Sainsbury, FST Media

Banks targeting the unbanked face telco threat
By: Matthew Sainsbury, FST Media

Mandatory online privacy breach reporting to increase banks’ cost, risk
By: Jessica Fell, FST Media

Customer education the key battleground for financial security in Singapore
By: Matthew Sainsbury, FST Media

Banking CIOs responsible for video marketing
By: Jessica Fell, FST Media

EXCLUSIVE: Technology trumps people in safe banking – Rogue Trader
By: Jessica Fell, FST Media

OCBC partners with PlayMoolah to address child financial literacy
By: Matthew Sainsbury, FST Media

Payments chiefs prepare for RBA challenge
By: Jessica Fell, FST Media

DBS branches to showcase student technology innovation
By: Matthew Sainsbury, FST Media

Mobile applications and data analytics shape the future for banking
By: Jessica Fell, FST Media

Legislation driving technology innovation in Super
By: Matthew Sainsbury, FST Media

Movers and shakers at ANZ
By: Matthew Sainsbury, FST Media

Online and mobile shaping the future for Super funds
By: Jessica Fell, FST Media

Making finance fun: Gamification, the new frontier of customer engagement
By: Matthew Sainsbury, FST Media

Artificial Intelligence leading the way for financial services technology innovation
By: Matthew Sainsbury, FST Media

Banking chiefs identify game-changers in financial services
By: Matthew Sainsbury, FST Media

IT cadet program providing dividends for Bendigo and Adelaide Bank
By: Matthew Sainsbury, FST Media

Technology and reputation key to navigating through market volatility: NAB
By: Matthew Sainsbury, FST Media

The future of the banking branch: nimble, customer-focused and stylish
By: Matthew Sainsbury, FST Media

Westpac launches new tablet app
By: Matthew Sainsbury, FST Media

Analysts positive on CBA’s bold hardware play
By: Matthew Sainsbury, FST Media

CBA becomes a technology vendor
By: Matthew Sainsbury, FST Media

Online insurance first to feel the bite of commoditisation
By: Matthew Sainsbury, FST Media

Innovation without focus on customer experience a ‘pointless’ exercise
By: Matthew Sainsbury, FST Media

Facilitating the Social Media Conversation
By: By Alyson Mitchell, Journalist, FS ...

Zurich appoints new Executive General Manager of SME
By: By Matthew Sainsbury, Senior Journ ...

Technology places CBA into top 100 global brands
By: By Matthew Sainsbury, Senior Journ ...

Business Intelligence key to beating competition from Google, Paypal
By: By Matthew Sainsbury, Senior Journ ...

Myanmar: Asia Pacific’s new financial market?
By: By Matthew Sainsbury, Senior Journ ...

Technology core to Narev’s Bank of the Future
By: By Matthew Sainsbury and Alyson Mi ...

Demystifying the Big Data hype
By: By Matthew Sainsbury, Senior Journ ...

Customer engagement ranks as top challenge for insurers
By: By FST Media

Tech chiefs to convene, share insights on trends and challenges
By: By FST Media

Social media key to super reinvention
By: By Michael Pollack, FST Media

Further Westpac job cuts likely
By: By Michael Pollack, FST Media

New thinking required for BYO device security
By: By Michael Pollack, FST Media

Leading IT executives share insights on emerging trends: Hong Kong’s Technology and Innovation – The Future of Financial Services
By: Michael Pollack, FST Media

Pioneer takes the plunge into social media
By: By Michael Pollack, FST Media

New CIO at Westpac announced: restructure a sign of the times?
By: By Melanie Timbrell, FST Media

Socialising banking: unravelling the complexities of engagement
By: By Melanie Timbrell, FST Media

CBA throws down the payments gauntlet
By: By Melanie Timbrell, FST Media

Innovating from within: the power of employee engagement over technology
By: By Melanie Timbrell, FST Media

Disconnect between IT and management revealed
By: By Melanie Timbrell, FST Media

Industry standards must keep pace with Cloud adoption
By: Melanie Timbrell, FST Media

Internal cultural shift critical to cloud success: ANZ Wealth and Westpac
By: Melanie Timbrell, FST Media

Tighter risk control needed for banks, says rogue trader
By: Melanie Timbrell, FST Media

Citigroup A/NZ appoints new head of operations and tech
Source: Chloe Herrick, CIO Australia

Study: Banks cant measure real-time risk
Source: Chris Kentouris, Bank Investment Consultant

Banking industry goes on the attack
Source: Phil Jacob, Herald Sun

ANZ annouces practice sales facility; targets growth
Source: Chris Kennedy, Money Management

BT reserved on Count bid
Source: Kate Kachor, Investor Daily

Top 35 banks on Facebook
Source: The Financial Brand

Will NFC technology drive mobile payments initiatives?
Source: Justin Bomberowitz, BostInnovation

Achieving multi-channel delivery systems ranked number one in NZ
By: Melanie Timbrell, FST Media

CBA boosts its super offerings with Count Financial buy
Source: Scott Murdoch, The Australian

Banks face rising online competition
Source: Chris Zappone, Sydney Morning Herald

Cloud risks outweigh benefits: ISACA
Source: Beverley Head, iTWire

Rabos Greg McAweeney takes the direct approach
Source: Peter Taylor, Herald Sun

CUA appoints new CIO from KPMG
Source: Suzanne Tindal, ZDNet Australia

Metlife only a phone call away
Source: Rachel Davis, Financial Standard

Westpac proves Azure cloudbursting
Source: Stephen Withers, iTWire

AUSTRAC spends $2.5m on Exadata upgrade
Source: Ry Crozier, iTnews

New BoQ chief executive Stuart Grimshaw says expansion has worked
Source: Andrew Fraser, The Australian

Bank of Queensland Finance rebuilds IT systems
Source: Liz Tay, iTnews

ANZ to complete NZ consolidation next year
Source: Liz Tay, iTnews

MLC announces insurance upgrades
Source: Chris Kennedy, Money Management

Suncorp chief saves praise for IT
Source: Ry Crozier, iTnews

After NAB, Barclays, Craig Bright heads to US with Citigroup
Source: Fran Foo, The Australian

Bankings switching flick
Source: Charis Palmer, Technology Spectator

European bank job bloodbath hits 67,000
Source: The Sydney Morning Herald

Technical glitch hits NAB, Westpac customers
Source: The Daily Telegraph

Commonwealth Bank promises mobile buzz
Source: Beverley Head, iT Wire

CommBank to kill legacy core next year
Source: Luke Hopewell

Commbank spends $93m to integrate Bankwest IT
Source: Liz Tay, iT news

Talent war heats up
Source: Mark Phillips, CIO Australia

IT industry braces for more market turmoil
Source: Brett Winterford, iT news

Financial markets to spend $18 billion on IT in Asia-Pacific by 2015
Source: Georgina Swan, CIO Australia

2016: All in the Cloud?
Source: Mark Phillips, CIO Australia

Treasurer called to step in on EFTPOS fees
Source: Michael Lee, ZDNet Australia

Fanning flames on the financial social media fire
Source: The Financial Brand

IIIS: Cloud brings stability to Suncorp IT
Source: Hamish Barwick, Computerworld

CIO shake-up at BT Financial and IAG
By: Melanie Timbrell, FST Media

Manila calling for your ANZ debts
Source: Michael Janda, ABC Online

Social media lends banks a helping hand
Source: Business Review

4 mobile trends every bank should understand
Source: Dan Wiegand, Bank Systems & Technology

NAB picks up spoils of lost Axa bid
Source: Bianca Hartge-Hazelman, The Australian Financial Review

Customers dont buy banks branding: survey
Source: Rachel Donkin, The West Australian

Narev succession points to a shift in CBA strategy
Source: Eric Johnston and Peter Ker, The Sydney Morning Herald

Bank of Melbourne aiming to walk with giants
Source: Stephen McMahon, Herald Sun

Westpac payments glitch resolved
Source: Glenda Kwek, The Sydney Morning Herald

ANZ Bank standardises software development
Source: Liz Tay, iT news

ANZ IT puts singular focus for catching up
Source: Fran Foo, The Australian

CBAs dated IT systems forced its hand, says ANZ
Source: Renai LeMay, Delimiter

ANZ bans iPad use for board members
Source: Australian Financial Review

Westpac banks on consolidation: the bank chose BMC tools to aid its transformation
Source: Jennifer Foreshew, The Australian

Westpac plans to hit rivals hard
Source: Eric Johnston, The Sydney Morning Herald

Westpac presses $70 million review button
Source: Paul McIntyre, Adnews

NAB asks want an ATM in your loungeroom?
Source: Finextra

Our peers had outperformed us: NAB
By: Melanie Timbrell, FST Media


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Malcolm Crompton, Managing Director, IIS (formerly Australian Privacy Commissioner); Gary Blair, CEO, Imali (formerly CI
Video Webinar: Banking on Reputation
Nigel Phair, Director Centre for Internet Safety, University of Canberra; David Bell, Group Managing Director, Corporate
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EMC Satcom Technologies, a division of Emerging Markets Communications, has announced that Bank Rakyat Indonesia has selected the company to provide a satellite connectivity solution to increase the performance and reliability of its online banking and internal applications.


State Bank of India Launches New Digital Online and Self-Service Banking Solutions with Support from Accenture
State Bank of India (SBI), the nation's largest bank, has launched six digital branches across the country, as part of a pioneering program to offer next generation banking solutions to India's growing mobile phone and internet-savvy customer base.


New strategic role at life insurer TAL
Australia’s largest life insurer TAL has announced the appointment of Edith Pfister to the newly created role of General Manager, Strategic Finance.


NAB appoints three women to senior technology roles
NAB has promoted three women into senior technology roles as the organisation continues one of the most significant transformations of any bank globally across its total technology environment.


ANZ launches Australia’s first digital app, combining wealth and banking in one place
ANZ today launched Australia’s first financial services app that combines everyday banking with comprehensive wealth management solutions, in another milestone to help its customers protect, connect and grow their wealth.


Research shows information overload hampers CFO decision-making processes
New research sponsored by Qlik (NASDAQ: QLIK), a leader in user-driven Business Intelligence (BI), from The Economist Intelligence Unit shows CFOs are struggling to make effective decisions due to inaccurate, out-of-date information.


Deloitte says we must do better for retiring Australians
Unless people work longer, or contribute more, their superannuation accumulation will, in many cases, be inadequate to support them in retirement. A new report from Deloitte Actuaries & Consultants looks at what the superannuation industry, Government and superannuation members can do to secure a better financial outcome for retiring Australians.


Scott to lead Wesfarmers’ financial services push
Wesfarmers has appointed Rob Scott to the new role of MD Financial Services, to lead the expansion of the group’s consumer financial services business.


IAG to implement new Australian operating model
Insurance Australia Group Limited (IAG) will implement a new operating model for its Australian operations to create a more customer-focused and efficient organisation.


MasterCard and Sacombank Enable Card Payments at Iconic Vietnam Market
MasterCard and Sacombank have announced a partnership which is equipping small merchants at the iconic Ben Thanh market in Vietnam with mobile Point-of-Sale (mPOS) terminals, enabling consumers to pay for their purchases using payment cards for the first time in its 100-year history.


Photo pay your friends with the Suncorp Bank Mobile Banking App
Suncorp Bank has announced a new addition to its mobile banking app, a new payment enhancement allowing Suncorp Bank customers to pay their friends by taking a photo of a QR code.


Citi names Mark Slaughter Head of Asia Pacific Corporate and Investment Banking
Citi has announced that effective immediately, Mark Slaughter will become Head of Corporate and Investment Banking for Asia Pacific. Mark is currently the Global Chief Operating Officer for Corporate and Investment Banking based in New York.


AIA Australia appoints new Chief Executive Officer
AIA Australia announced the appointment of Damien Mu, General Manager, Life Insurance of AIA Australia, to the position of Chief Executive Officer of AIA Australia, subject to regulatory approval. Damien replaces Peter Crewe, who will take up the role of Chief Executive Officer, Group Corporate Solutions of AIA Group based in Hong Kong.


CBA announces new Group Executive, Enterprise Services and Chief Information Officer
The Chief Executive Officer of the Commonwealth Bank, Ian Narev, has announced the appointment of David Whiteing as the new Group Executive, Enterprise Services and Chief Information Officer.


Matt Pancino Appointed CEO of Suncorp Business Services
Suncorp Group has announced the appointment of Matt Pancino as Chief Executive Officer of Suncorp Business Services.


Mizuho Trust & Banking (Luxembourg) S.A. chooses SimCorp Dimension
SimCorp, a leading provider of investment management solutions and services for the global financial services industry, has announced that Mizuho Trust & Banking (Luxembourg) S.A. (“MHTBL”) has chosen SimCorp Dimension as its new integrated software solution.


Asia Pacific Stock Exchange Selects NASDAQ OMX's X-stream Trading Technology
Asia Pacific Stock Exchange (APX) and NASDAQ OMX have signed an agreement for NASDAQ OMX to deliver its industry leading trading technology, X-stream, as well as Genium FIX, to Asia Pacific Stock Exchange to power its APeX® trading platform, the new rapidly growing securities exchange that is a bridge for capital, knowledge, deals and investor flows between Asia and Australia. The trading system is expected to go live in late 2014.


Merlon Capital Extends Competitive Edge
SimCorp, a leading provider of investment management solutions and services for the global financial services industry, has announced that Sydney-based boutique fund manager, Merlon Capital Partners has gone live with SimCorp Dimension's Front Office suite following a rapid deployment.


Westpac appoints new Chief Risk Officer
Westpac Group Chief Executive Officer, Gail Kelly, today announced the retirement of Greg Targett from Westpac’s executive team and the appointment of Alexandra Holcomb to the position of Chief Risk Officer.


NZBA: Banks; performance highly rated
A public opinion survey has found a high level satisfaction among bank customers, the New Zealand Bankers’ Association said today. The survey also measured perceptions of the banking sector’s strength and acceptable profit levels. Seventy-seven per cent of respondents were satisfied or very satisfied with their main bank, with only nine per cent dissatisfied or very dissatisfied.


HCF Receives inaugural global "Innovator of The Year"
Australia’s largest not-for-profit health insurer, HCF, has been named the inaugural "Innovator of the Year" for 2014 by ReadSoft, a global leader in document process automation.


Dash transforms every mobile phone into an ATM
SingTel and Standard Chartered Bank have unveiled Dash, a mobile money service offering innovative solutions that update the way customers access, save or borrow money, make payments, and purchase insurance.


Apia launches tailored private health insurance for Over 50s
Leading Over 50s insurer, Apia, is entering the Private Health Insurance market in Australia. The move into the health insurance space was prompted by strong customer demand as the specialist insurer’s reputation grew.


Appointment of the Head of Economic Analysis Department
Dr Alexandra Heath has been appointed to the position of Head of Economic Analysis Department with effect from 11 August 2014. This transfer is the result of Jonathan Kearns taking up a position at the Bank for International Settlements for two years. Dr Heath is currently the Head of Economic Research Department at the Bank, a position she has held since March 2012.


Bendigo Bank signs five-year deal with life insurer AIA Australia
Bendigo Bank has announced an exciting five-year deal with life insurer AIA Australia to provide direct life insurance to its customers nationally.


Allied World Continues Global Expansion; Opens Office in Australia
ZUG, Switzerland-- Allied World Assurance Company Holdings, AG (NYSE:AWH) announced today the opening of a new branch office of Allied World Assurance Company, Ltd in Sydney, Australia to further expand distribution networks in the Asia Pacific region. William Cotter, Executive Vice President, Asia Pacific Division, has been appointed to oversee the build-out of the branch and is now resident in Sydney. Mr. Cotter has been responsible for insurance operations in the region since opening Allied W


Square eases the complicated process of getting capital to growing businesses
With Square Capital there is no application process, and businesses get their money as soon as the next business day. Businesses automatically pay Square as a set percentage of daily card sales, so they pay more when sales are strong and less if things slow down. Square creates unique offers for businesses with the expectation that sellers will complete their advance in approximately 10 months, although there is no set time frame. The cost to the seller never changes, regardless of how long it t


ANZ continues investment in West China with new branch in Chengdu
ANZ China has announced a further milestone in its expansion in West China with the establishment of a new branch in Chengdu, the capital and the largest city of Sichuan Province.


Roy Morgan Consumer Banking Satisfaction April
Consumer Satisfaction with banks at record high, but why are Business Customers lagging so far behind? The satisfaction level of the personal customers of banks reached 82.0% in April, a marginal increase from 81.8% in March, but enough to achieve its highest level in the 18 years since this survey began. The Big Four banks’ personal customers scored 80.7% satisfaction, well above the satisfaction level of their business customers (65.8%). These are the latest findings from the Roy Morga


Coles launches life insurance
Coles has expanded their financial services offering to Australian consumers, with the launch of a new affordable life insurance, starting at as little as $1.00 a week. Underwritten by one of the world’s largest insurer’s MetLife, this new product will evolve the Coles Insurance brand beyond that of car and home insurance.


MetLife appoints Deanne Stewart as its Australia Chief
MetLife announced today that Ms. Deanne Stewart will join MetLife in Australia to become its Chief Executive Officer starting in mid-July. Ms. Stewart will also be joining the Asia Leadership team of MetLife and will directly report to Dr. Nirmala Menon, Senior Vice President & Head of Designated Markets and Health, Asia.


IAG to implement new Australian operating model
Insurance Australia Group Limited (IAG) will implement a new operating model for its Australian operations to create a more customer-focused and efficient organisation.


FOI RBA Bitcoin information paper
Bitcoin can be characterised as both an alternative to national currencies and as a payment system. As a payment system, Bitcoin appears to involve an inefficient use of resources, but has some benefits for end-users that encourage its use over more established payment systems (low fees, anonymity, speed, irrevocability).


BNZ appoints Shelley Ruha as director, Partners
Bank of New Zealand (BNZ) today announced that Shelley Ruha has been appointed director of BNZ Partners, BNZ’s business banking operation which includes its wholesale and markets, agribusiness, corporate, institutional and private and wealth divisions. Ms Ruha is currently BNZ’s director of enterprise services and replaces Anthony Healy who became CEO on 12 May.


ANZ blends digital geek with the wealth specialist to
ANZ today unveiled its new Grow Centre in Sydney, a place that brings together digital solutions and personal service to help people connect, protect and grow their wealth. Joyce Phillips, ANZ CEO Global Wealth said: “Grow by ANZ is a new platform for ANZ to deliver innovative wealth solutions across the physical, digital and advice space to help customers grow their knowledge, their confidence and their wealth.


ANZ appoints Farhan Faruqui as CEO International
ANZ today announced Farhan Faruqui has been appointed CEO International Banking, reporting to CEO International and Institutional Banking Andrew Géczy. The role is responsible for supporting ANZ’s super regional strategy by improving the connectivity between ANZ’s 33 markets with a diverse set of customers


RBNZ: Views sought in review of settlement systems
The Reserve Bank is seeking stakeholders’ input for a strategic review of its payment and settlement systems. The Reserve Bank announced last year that it would review the Exchange Settlement Account System (ESAS) and NZClear Securities Settlement System (NZClear) that it owns and operates. The review is in anticipation of substantial upgrades that are necessary over the next 2-5 years.


Competitors hunt CBA and NAB clients
Small and Medium Size Enterprise (SME) customers of the CBA and NAB are the most likely to receive calls from competitor banks seeking to poach their business, according to research from industry analysts East & Partners.


IDC Financial Insights Predicts Worldwide Risk Information Technologies and Service Market to Grow to $97.3 billion by 2018
IDC Financial Insights today published a new report, Worldwide IT Spending 2013-2018, Risk IT Spending Guide, which forecasts the worldwide risk information technologies and services (RITS) market will grow to $79.2 billion in 2015 and $97.3 billion by 2018. The compound annual growth rate (CAGR) for the forecast period has increased over previous forecasts to 7.2%.


Zero Touch project puts ING DIRECT in a private cloud
ING DIRECT has overhauled its entire infrastructure, transferring its systems into a private cloud - a first for any bank in Australia. The 12 month project, called Zero Touch, was a simplification of ING DIRECT’s Production environment, providing new computing, network and storage infrastructure.


HSBC launches live streaming for mobile online share trading
HSBC has launched real-time data streaming on its online share-trading platform for mobile and tablet devices, a first for banks in Australia.


Barclays appoints Chief Operations and Technology Officer
Barclays has appointed Michael Harte as Chief Operations and Technology Officer. Michael will join Barclays reporting to Group Chief Executive, Antony Jenkins. He will be a member of the Group’s Executive Committee.


Michael Harte, CBA Group Executive, Enterprise Services and Chief Information Officer Resigns
The Chief Executive Officer of the Commonwealth Bank, Ian Narev, today announced the resignation of Michael Harte, Group Executive, Enterprise Services and Chief Information Officer. Mr Harte will leave the Group in mid-2014 to take up the role of Chief Operations and Technology Officer of Barclays Bank, based in London.


Appointment of SBS Bank Chief Executive
SBS Bank directors have today announced that Wayne Evans has been appointed to the role of Chief Executive, replacing Ross Smith who is retiring on 31 July after 22 years in the role.


ICO Technology Helps Brunei Finance Company BIBD At - Tamwil Berhad Boost Car Loan Revenue b y 20 P ercent
FICO, a leading predictive analytics and decision management software company, has announced that BIBD At - Tamwil Berhad, a subsidiary of Bank Islam Brunei Darussalam (BIBD), has seen an increase of 20 per cent or more in auto loan bookings since it implemented a mobile decision management application developed using FICO technology.


Techcombank in Vietnam to Launch Techcombank JCB Dreamcard for Moderate Income Customers
Vietnam Techcombank and JCB International Co., Ltd. (JCBI), the international operations subsidiary of JCB, have officially announced the launch of Techcombank JCB Dreamcard.


DBS names Neal Cross as Chief Innovation Officer
DBS Bank, stepping up its game in the innovation space, has appointed Neal Cross as Managing Director and Chief Innovation Officer, Technology and Operations effective immediately.


Anthony Healy appointed to lead Bank of New Zealand
BNZ chairman John Waller announced today that Anthony Healy had been appointed managing director and chief executive officer of BNZ, effective from 12 May, 2014.


ANZ launches BlueNotes – Asia Pacific's ground breaking corporate publication for news, opinion, insight
ANZ today launched BlueNotes, the first corporate digital publication for news, opinion and insight of its type in the Asia Pacific region. The publication forms part of a strategy to be a leader in engagement with customers, stakeholders and employees through digital and social media.




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