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An Interview with Sumit Puri, CIO, Prudential Life Assurance, Indonesia http://t.co/jgNvQ7j3ff
 
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Australia’s Top IT Services and Solutions Directory
WHO’S WHO OF FINANCIAL SERVICES
An interview with Majid Muhammad
General Manager ICT Strategy & Architecture, RACQ


An Interview with Sumit Puri
CIO, Prudential Life Assurance, Indonesia


An Interview with Juan Jose Cebrian
Chief Information Officer, ING Direct


An Interview with Sue Coulter
General Manager Business Transformation & Technology, CUA


Publications
Roundtables Specialist Features Columns
Big Data Strategies In the Age of The Customer
Transforming to Survive and Thrive in a Digital World - Sydney
Transforming to Survive and Thrive in a Digital World
Embracing Digital Transformation

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What's the latest...

Westpac NZ previews new app ahead of 2015 launch
By: Jamie Pericleous, FST Media

FST Connect ‘Great Debate’: Incumbents beat upstarts
By: Brad Howarth for FST Media

Customer experience a “challenge for all”
By: Brad Howarth for FST Media

Movers & Shakers: Australia & New Zealand monthly wrap
By: Jamie Pericleous, FST Media

Movers & Shakers: Asia monthly wrap
By: Jamie Pericleous, FST Media

BREAKING: Gail Kelly retires, Brian Hartzer to become next Westpac CEO
By: Natasha David, FST Media

Westpac NZ, BNZ innovations hit the market
By: Jamie Pericleous, FST Media

SelfWealth wins Sydney Banking ‘Start-up Showdown’ competition
By: Jamie Pericleous, FST Media

MasterCard: Australia will lead in global mobile payments
By: Jamie Pericleous, FST Media

OCBC: Differentiation will come through simplification
By: Jamie Pericleous, FST Media

BREAKING: Scott Collary named ANZ CIO
By: Natasha David, FST Media

Guest Column: Wearables; Limited Opportunities for FSI Short-Term
By: Trevor Clarke, Partner and Lead An ...

ANZ Bank rolls out world-first ‘Tap & Pin’ ATM
By: Jamie Pericleous, FST Media

IDC: Threat of disintermediation imminent for banks
By: Jamie Pericleous, FST Media

Movers & Shakers: Australia & New Zealand monthly wrap
By: Jamie Pericleous, FST Media

Prepare to make meaningful insights from "messy" data
By: Jamie Pericleous, FST Media

Movers & Shakers: Asia monthly wrap
By: Jamie Pericleous, FST Media

Movers & Shakers: Australia & New Zealand monthly wrap
By: Jamie Pericleous, FST Media

Technology key in keeping NZ banks strong
By: Jamie Pericleous, FST Media

Disrupters: Banks to pay for their own data
By: Jamie Pericleous, FST Media

EXCLUSIVE: Westpac NZ hires Air New Zealand’s Global Head of Social Media
By: Jamie Pericleous, FST Media

Living Room of Satoshi wins FST Media’s Startup Showdown
By: Jamie Pericleous, FST Media

Security maturity evident across NZ financial services: IDC
By: Jamie Pericleous, FST Media

Movers & Shakers: Asia monthly wrap
By: Jamie Pericleous, FST Media

How digital can engage young people in financial wellbeing
By: Vaughn Richtor, CEO, ING DIRECT

BNZ announces NZ-first ‘community digital hub’
By: Jamie Pericleous, FST Media

Westpac partners with Moven to improve customer experience
By: Jamie Pericleous, FST Media

Movers and Shakers: Australia and New Zealand monthly wrap
By: Jamie Pericleous, FST Media

Movers and Shakers: Asia monthly wrap
By: Jamie Pericleous, FST Media

CBA outage blocks access to mobile and online banking
By: Jamie Pericleous, FST Media

Big data yet to deliver on promises
By: Jamie Pericleous, FST Media

Adapt or perish. Are top tech roles in danger?
By: Jamie Pericleous, FST Media

Jumping the execution hurdle in battle to win customer mindshare
By: Brad Howarth for FST Media

Wells Fargo: Banks need brand love
By: Brad Howarth for FST Media

EXCLUSIVE: Westpac announces world-first augmented reality app, bringing ‘life’ back to banking
By: Jamie Pericleous, FST Media

NAB’s Lisa Gray seeks CEO role
By: Jamie Pericleous, FST Media

Dave Curran named as Westpac's new CIO
By: Jamie Pericleous, FST Media

Movers and Shakers: Australia and New Zealand monthly wrap
By: Jamie Pericleous, FST Media

Banking CIOs top priorities: digital and data
By: Jamie Pericleous, FST Media

Movers and Shakers: Asia monthly wrap
By: Jamie Pericleous, FST Media

Fiona Floyd departs as Suncorp Life CIO
By: Jamie Pericleous, FST Media

Can banking CIOs handle the heat?
By: Jamie Pericleous, FST Media

The odd couple: Social influencers and banks
By: Jamie Pericleous, FST Media

Seamless channels are banks’ top priority
By: Jamie Pericleous, FST Media

Financial institutions not ready to compete using analytics
By: Rimin Dutt, FST Media

Technology a powerful force for change, says Murray Financial Inquiry
By: Jamie Pericleous, FST Media

APAC banks make impact in global power 100 survey
By: Jamie Pericleous, FST Media

Threat of digital disruption? That’s old news, say banks
By: Jamie Pericleous, FST Media

Best tech in the world no match for humans – yet
By: Jamie Pericleous, FST Media

Why Google won’t put the moves on insurance
By: Jamie Pericleous, FST Media

IT Budgets: It’s not about size but how you use them
By: Jamie Pericleous and Natasha David ...

Movers and Shakers: Asia monthly wrap
By: Jamie Pericleous, FST Media

Movers and Shakers: Australia and New Zealand monthly wrap
By: Jamie Pericleous, FST Media

A dual focus approach a must for Hong Kong insurers
By: Jamie Pericleous, FST Media

The Super challenge: engaging the digital natives
By: Jamie Pericleous, FST Media

The 5 biggest trends sweeping the superannuation industry
By: Rimin Dutt, FST Media

Make the digital agenda a reality, re-skill the workforce says DBS’ David Lynch
By: Jamie Pericleous, FST Media

Next stop: ‘Innovation Express’ for Hong Kong’s Octopus, says CEO
By: Rimin Dutt, FST Media

CBA appoints replacement for Harte
By: Jamie Pericleous, FST Media

Jeff Smith to leave Suncorp for IBM
By: Jamie Pericleous, FST Media

Queue-weary Aussies speeding towards contactless payments: RBA
By: FST Media

Citi reaping ‘early’ customer benefits from infrastructure consolidation project, says senior exec
By: Brad Howarth for FST Media

Customer experience key to tackle data-driven competition, say leading execs
By: Brad Howarth for FST Media

Big data key to take on disruptive competition
By: Jamie Pericleous, FST Media

Core transformation key to mobility for Asian Banks
By: Jamie Pericleous, FST Media

Guest Column: Technology in Asia – it is the customer, not your environment, that changes your approach
By: Vaughn Richtor, CEO, ING Direct Au ...

Counter Google with ‘war and diplomacy’ says St.George CEO
By: Adrian Barclay, FST Media

EXCLUSIVE: Westpac’s Head of General Insurance Jim Glossat leaves
By: Adrian Barclay, FST Media

ANZ Bank’s Thailand expansion a long-term move: analysts
By: Jamie Pericleous and Rimin Dutt, F ...

Movers and shakers: Australia and New Zealand monthly wrap
By: Adrian Barclay, FST Media

Movers and shakers: Asia monthly wrap
By: Adrian Barclay, FST Media

St.George’s customer intentions just an alert away
By: Adrian Barclay, FST Media

CBA leads in app banking satisfaction
By: Adrian Barclay, FST Media

Asia leads the way for cardless and secure ATM withdrawals
By: Jamie Pericleous, FST Media

Mixed response to NAB’s NextGen
By: Adrian Barclay, FST Media

Asia’s Bitcoin regulatory scorecard, country by country
By: Jamie Pericleous, FST Media

Payments and internet funding in Murray's sights
By: Adrian Barclay, FST Media

ING Direct moves IT system to private cloud
By: Adrian Barclay, FST Media

Shake-up at the Big Four: a sign of the times?
By: Rimin Dutt and Natasha David, FST ...

FST Media Survey: Customer analytics ranked as 'business critical'
By: Adrian Barclay, FST Media

Heartbleed’s damage far from over
By: Natasha David, FST Media

ANZ continues tech chief search
By: FST Media

The boldest technology recommendations to the Financial System Inquiry
By: Adrian Barclay, FST Media

In Indonesia, banks take cue from fast food with drive-through ATMs
By: Jamie Pericleous, FST Media

Regulation won’t keep tech players quiet, say analysts
By: Adrian Barclay, FST Media

Guest Column: The future of mobile banking
By: Lisa Claes, Executive Director Dis ...

Calls grow for unified banking regulation across Asia
By: Jamie Pericleous, FST Media

Coles mines FlyBuys big data for insurance offers
By: Adrian Barclay, FST Media

GUEST COLUMN: Scalable Innovation
By: Roger Dennis, Futurist and Founder ...

Data security in cloud ranked as biggest game changer: FST Media survey
By: Rimin Dutt, FST Media

Mobile security will be key to FSI success: FST Media panel
By: Adrian Barclay, FST Media

AIA wants Gen Y to think about life insurance
By: Jamie Pericleous, FST Media

Customer-facing technology growth to bring CMOs, CIOs, CDOs closer
By: Adrian Barclay, FST Media

GUEST COLUMN: How the right culture will drive innovation
By: Vaughn Richtor, Chief Executive, I ...

Southeast Asian banks bet on mobile to tap rural unbanked
By: Jamie Pericleous, FST Media

FST MEDIA EXCLUSIVE SURVEY: Chiefs rate digital skills as final frontier to success
By: Natasha David, FST Media

Financial Services' IT spending projections point to NZ rebound
By: Adrian Barclay, FST Media

Service disruption turns both CIMB and its customers to Twitter
By: Jamie Pericleous, FST Media

Financial services tech predictions 2014 and beyond: Asia
By: Jamie Pericleous, FST Media

Financial services tech predictions 2014 and beyond: Australia & New Zealand
By: Adrian Barclay, FST Media

Westpac IT executive reshuffle
By: Adrian Barclay, FST Media

2013: The biggest financial technology trends in Asia
By: Jamie Pericleous, FST Media

Biggest financial technology disrupters of 2013
By: Adrian Barclay, FST Media

Partner with microfinance institutions to tap unbanked, Bank Andara CIO tells banks
By: Jamie Pericleous, FST Media

NAB names David Boyle new CIO
By: Adrian Barclay, FST Media

Key takeaways from FST Media's Melbourne superannuation conference
By: Adrian Barclay, FST Media

Bank branches undergo a digital facelift
By: Jamie Pericleous, FST Media

EXCLUSIVE: Smartpay launches mobile payments terminal
By: Adrian Barclay, FST Media

Movers and shakers: Australia monthly wrap
By: Adrian Barclay, FST Media

EXCLUSIVE: Illawarra Credit Union launches Moneytree banking app
By: Adrian Barclay and Rimin Dutt, FST ...

Movers and shakers: New Zealand monthly wrap
By: Adrian Barclay, FST Media

Financial System Inquiry to add stability through IT, analytics, say analysts
By: Adrian Barclay, FST Media

Movers and shakers: Asia monthly wrap
By: Jamie Pericleous, FST Media

NAB appoints new customer services executive
By: Adrian Barclay, FST Media

Cloud delivery models reach breakthrough for industry, regulators
By: Adrian Barclay and Jamie Pericleou ...

IT consolidation and analytics will help fight fraud, says Richard Moore of DBS
By: Jamie Pericleous, FST Media

Convergence and big data the game changers
By: Jamie Pericleous, FST Media

Social banking flies under radar as mobile dominates
By: Jamie Pericleous, FST Media

Mobile banking's future lies in emotions
By: Adrian Barclay, FST Media

Westpac preps technology for Asia expansion
By: Adrian Barclay and Rimin Dutt, FST ...

Movers and shakers: Australia monthly wrap
By: Adrian Barclay, FST Media

Movers and shakers: Asia monthly wrap
By: Adrian Barclay, FST Media

Movers and shakers: New Zealand monthly wrap
By: Adrian Barclay, FST Media

Will CommBank's latest NFC play make cash-happy customers sticky?
By: Adrian Barclay, FST Media

Australian banks push peer-to-peer mobile payments
By: Adrian Barclay, FST Media

Analysts warn BYOD for the sake of devices is a pitfall
By: Adrian Barclay, FST Media

Simon Andrews appointed new COO of ING Direct Australia
By: Adrian Barclay, FST Media

TSM NZ to launch mobile wallet next year
By: Adrian Barclay, FST Media

Multi-channel delivery capability top IT priority for Asian banks: FST Media poll
By: Rimin Dutt, FST Media

Innovation with core banking systems a constant challenge: analysts
By: Adrian Barclay, FST Media

Banking competition blown open by off the shelf systems
By: Adrian Barclay, FST Media

Movers and shakers: Australia monthly wrap
By: Adrian Barclay, FST Media

Multi-channel delivery will be number one priority in 2014: FST Media Live Poll
By: Adrian Barclay, FST Media

Movers and shakers: Asia monthly wrap
By: Rmiin Dutt, FST Media

Movers and shakers: New Zealand monthly wrap
By: Adrian Barclay, FST Media

Banks emphasise simplicity and flexibility for new payment plays: FST Media panel
By: Rimin Dutt, FST Media

Banks welcome new cloud regulation in Philippines but may be slow to move
By: James Mitchell, FST Media

BNZ turns smart devices into mobile payment machines
By: Adrian Barclay, FST Media

Bankwest head of innovation leaves
By: Rimin Dutt, FST Media

Coles yet to make decision on banking licence, says senior exec
By: Rimin Dutt, FST Media

Digital wallet key investment priority for banks, but customers still reach for credit card: FST Media poll
By: James Mitchell, FST Media

Growing customer expectations drive transformation in mobile payments: FST Media poll
By: James Mitchell, FST Media

RMB spurs innovation in cross-border settlements
By: James Mitchell, FST Media

BNZ previews contactless mobile payments app
By: Rimin Dutt, FST Media

FST Media Exclusive: Westpac to launch mobile banking across seven Pacific nations in Q4
By: James Mitchell, FST Media

New Payments Platform to conduct technology tender next year
By: Rimin Dutt, FST Media

NAB CIO Denis McGee to step down
By: Rimin Dutt, FST Media

China bank tech to grow rapidly: analysts
By: James Mitchell, FST Media

Financial services movers and shakers: Asia monthly wrap
By: James Mitchell, FST Media

China CITIC Bank International launches mobile app
By: James Mitchell, FST Media

Financial services movers and shakers: New Zealand monthly wrap
By: Jessica Fell, FST Media

Financial services movers and shakers: Australia monthly wrap
By: Jessica Fell, FST Media

'Holy grail': CIOs share innovations yet to be delivered in financial services
By: James Mitchell, FST Media

Analysis: Facebook moves into mobile payments
By: James Mitchell and Jessica Fell, F ...

Watching brief: Five banking innovation trends flying under the radar
By: Jessica Fell, FST Media

Wearable tech: too early to tell for banks
By: James Mitchell, FST Media

Bank Mandiri sets record with new ATMs
By: James Mitchell, FST Media

Insurers look beyond Facebook for social media leverage
By: James Mitchell, FST Media

Hang Seng opens ‘iPoint’ outlet in MTR station
By: James Mitchell, FST Media

Partnerships to drive tech innovation in Myanmar
By: James Mitchell, FST Media

Health insurers first to benefit from wearable technology
By: Jessica Fell, FST Media

BOCHK launches the first Voice Navigation ATM in Hong Kong
By: James Mitchell, FST Media

Social Media: Asia Pacific banks lead the way
By: James Mitchell, FST Media

Financial services movers and shakers: Australia monthly wrap
By: Jessica Fell, FST Media

Financial services movers and shakers: Asia monthly wrap
By: James Mitchell, FST Media

FST MEDIA EXCLUSIVE: Understanding silences and business skills critical for aspiring CIOs
By: James Mitchell, FST Media

Financial services movers and shakers: New Zealand monthly wrap
By: Jessica Fell, FST Media

FST MEDIA EXCLUSIVE: Business savvy will land you the top tech job, say financial services CIOs
By: Jessica Fell, FST Media

Asian banks top social media rankings
By: James Mitchell, FST Media

BPI beats DBS, ANZ in social media ratings
By: James Mitchell, FST Media

Facebook Graph Search triggers bank security re-think
By: Jessica Fell, FST Media

Big four voted among world’s best in social media
By: Jessica Fell, FST Media

FST MEDIA EXCLUSIVE: Suncorp launches new banking website
By: Jessica Fell, FST Media

Banks must act swiftly to monetise virtual currency
By: Jessica Fell, FST Media

Cloud adoption within Asia financial services sector lagging globally: Analysts
By: By Kelly Mills, FST Media

Consumer analytics the upshot of a digital wallet strategy
By: Kelly Mills, FST Media

Banks’ digital wallets are just competitive hype
By: Jessica Fell, FST Media

Financial services movers and shakers: Australia monthly wrap
By: Natasha David, FST Media

Financial services movers and shakers: Asia monthly wrap
By: Natasha David, FST Media

Financial services movers and shakers: New Zealand monthly wrap
By: Natasha David, FST Media

Multi-channel still a challenge for banks
By: Jessica Fell, FST Media

Social engineering failsafe for bank hacking: Mitnick
By: Jessica Fell, FST Media

Member engagement critical to super fund survival
By: Jessica Fell, FST Media

“Lay Off!” – Costello to Federal Government
By: Jessica Fell, FST Media

Financial services movers and shakers: Australia monthly wrap
By: Jessica Fell, FST Media

Financial services movers and shakers: New Zealand monthly wrap
By: Jessica Fell, FST Media

Financial services movers and shakers: Asian monthly wrap
By: Mieke Buchan, FST Media

EXCLUSIVE: CIO redundancy the latest in Perpetual’s job cuts
By: Jessica Fell, FST Media

Kiwibank's tech team re-shuffled ahead of core strategy overhaul
By: Jessica Fell, FST Media

Asia skills shortage hindering mobile uptake
By: Mieke Buchan, FST Media

Financial services divided on roadmap for big data
By: Jessica Fell, FST Media

Financial services movers and shakers: Asia monthly wrap
By: Matthew Sainsbury, FST Media

Financial services movers and shakers: New Zealand monthly wrap
By: Jessica Fell, FST Media

Financial services movers and shakers: Australia monthly wrap
By: Jessica Fell, FST Media

Sam Plowman exits NAB; Antony Cahill steps into role of Executive General Manager, Digital and Direct Banking
By: Natasha David, FST Media

Citi’s new website a step towards ‘holy grail’
By: Jessica Fell, FST Media

Financial services movers and shakers: Asia monthly wrap
By: Matthew Sainsbury, FST Media

Financial services movers and shakers: New Zealand monthly wrap
By: Jessica Fell, FST Media

Financial services movers and shakers: Australia monthly wrap
By: Jessica Fell, FST Media

IT background unnecessary for NAB’s new tech chief
By: Jessica Fell, FST Media

Banking biometrics no guarantee of privacy
By: Jessica Fell, FST Media

Financial services movers and shakers: Asia monthly wrap
By: Matthew Sainsbury, FST Media

Banks to be muscled out of personal financial management market: Analyst
By: Jessica Fell, FST Media

Financial services movers and shakers: Australia monthly wrap
By: Jessica Fell, FST Media

Financial services movers and shakers: New Zealand monthly wrap
By: Jessica Fell, FST Media

Standard Chartered gets a MoVe on combating banking skills shortage
By: Matthew Sainsbury, FST Media

Analyst: Financial services CIOs need not fear rising CMO
By: Matthew Sainsbury, FST Media

EXCLUSIVE: ANZ leapfrogs the competition with mobile banking first
By: Jessica Fell, FST Media

AMP launches iPad app to boost engagement
By: Jessica Fell, FST Media

Citi redefines the global ATM experience
By: Matthew Sainsbury, FST Media

Financial services movers and shakers: Australia monthly wrap
By: Jessica Fell, FST Media

Financial services movers and shakers: Asia monthly wrap
By: Matthew Sainsbury, FST Media

Financial services movers and shakers: New Zealand monthly wrap
By: Jessica Fell, FST Media

Financial services tech predictions 2013: Asia
By: Matthew Sainsbury, FST Media

Financial services tech predictions 2013: Australia & New Zealand
By: Jessica Fell, FST Media

Banks under threat from Google, Apple
By: Jessica Fell, FST Media

OCBC taps youth psyche with game ‘world first’
By: Matthew Sainsbury, FST Media

Harte, Lark redefining channel strategy for banking
By: Jessica Fell, FST Media

Financial services movers and shakers: Australia monthly wrap
By: Jessica Fell, FST Media

Banking CIOs: adapt or vanish
By: Jessica Fell, FST Media

Citi accelerates regional securities presence
By: Matthew Sainsbury, FST Media

Financial services movers and shakers: Asia monthly wrap
By: Matthew Sainsbury, FST Media

Financial services movers and shakers: NZ monthly wrap
By: Jessica Fell, FST Media

ANZ tech consolidation no threat to NZ IT jobs
By: Jessica Fell, FST Media

Quality trumps speed in bank customer service
By: Jessica Fell, FST Media

Technology the lifeline for insurance in Asia Pacific: Ovum
By: Matthew Sainsbury, FST Media

Standard Chartered launches ‘world-first’ dual-purpose credit card
By: Matthew Sainsbury, FST Media

NFC necessary but challenging for Hong Kong banks: Analyst
By: Matthew Sainsbury, FST Media

Budgets hinder bank tech innovation in 2013: Ovum
By: Jessica Fell, FST Media

Pressure mounting on technology for Asia Pacific clearing: Citi
By: Matthew Sainsbury, FST Media

Banks targeting the unbanked face telco threat
By: Matthew Sainsbury, FST Media

Mandatory online privacy breach reporting to increase banks’ cost, risk
By: Jessica Fell, FST Media

Customer education the key battleground for financial security in Singapore
By: Matthew Sainsbury, FST Media

Banking CIOs responsible for video marketing
By: Jessica Fell, FST Media

EXCLUSIVE: Technology trumps people in safe banking – Rogue Trader
By: Jessica Fell, FST Media

OCBC partners with PlayMoolah to address child financial literacy
By: Matthew Sainsbury, FST Media

Payments chiefs prepare for RBA challenge
By: Jessica Fell, FST Media

DBS branches to showcase student technology innovation
By: Matthew Sainsbury, FST Media

Mobile applications and data analytics shape the future for banking
By: Jessica Fell, FST Media

Legislation driving technology innovation in Super
By: Matthew Sainsbury, FST Media

Movers and shakers at ANZ
By: Matthew Sainsbury, FST Media

Online and mobile shaping the future for Super funds
By: Jessica Fell, FST Media

Making finance fun: Gamification, the new frontier of customer engagement
By: Matthew Sainsbury, FST Media

Artificial Intelligence leading the way for financial services technology innovation
By: Matthew Sainsbury, FST Media

Banking chiefs identify game-changers in financial services
By: Matthew Sainsbury, FST Media

IT cadet program providing dividends for Bendigo and Adelaide Bank
By: Matthew Sainsbury, FST Media

Technology and reputation key to navigating through market volatility: NAB
By: Matthew Sainsbury, FST Media

The future of the banking branch: nimble, customer-focused and stylish
By: Matthew Sainsbury, FST Media

Westpac launches new tablet app
By: Matthew Sainsbury, FST Media

Analysts positive on CBA’s bold hardware play
By: Matthew Sainsbury, FST Media

CBA becomes a technology vendor
By: Matthew Sainsbury, FST Media

Online insurance first to feel the bite of commoditisation
By: Matthew Sainsbury, FST Media

Innovation without focus on customer experience a ‘pointless’ exercise
By: Matthew Sainsbury, FST Media

Facilitating the Social Media Conversation
By: By Alyson Mitchell, Journalist, FS ...

Zurich appoints new Executive General Manager of SME
By: By Matthew Sainsbury, Senior Journ ...

Technology places CBA into top 100 global brands
By: By Matthew Sainsbury, Senior Journ ...

Business Intelligence key to beating competition from Google, Paypal
By: By Matthew Sainsbury, Senior Journ ...

Myanmar: Asia Pacific’s new financial market?
By: By Matthew Sainsbury, Senior Journ ...

Technology core to Narev’s Bank of the Future
By: By Matthew Sainsbury and Alyson Mi ...

Demystifying the Big Data hype
By: By Matthew Sainsbury, Senior Journ ...

Visa drops card processor after breach
Source: The Sydney Morning Herald

CBA makes it easier for businesses over Easter
Source: East & Partners

Mobility, BI top priorities for ANZ CIOs: Gartner
Source: Hamish Barwick, CIO Australia

Change makes Teachers largest mutual bank
Source: Eric Johnston, The Sydney Morning Herald

MLC MasterKey Business Super upgrades clearing house
Source: Rachel Davis, Financial Standard

DBS to test Indonesian openness with $7.2 bln takeover
Source: Saeed Azhar and Neil Chatterjee, Reuters

CIMB agrees to buy certain RBS businesses in Asia-Pacific
Source: Anette Jonsson, FinanceAsia

HKEx to invest HK$3b on platform upgrade
Source: Oswald Chen, China Daily

HSBC Singapore axes over 100 jobs
Source: The Jakarta Post

Asia-Pacific corporates boost utilization of HSBCnet mobile service
Source: Mridula Sudharsan, The Asset

Maybank Singapore launches Manchester United Platinum Visa cards
Source: Tengku Noor Shamsiah Tengku Abdullah, Bernama

OCBC launches “Pay Any Card” service
Source: Thomas Zink, Banking & Payments Asia

Bank Negara Indonesia taps voice biometrics for password resets
Source: Finextra

Metrobank Card implements FICO solution to combat fraud
Source: Meghna Mukerjee, Banking & Payments Asia

AMP spends $87m more on IT
Source: Liz Tay, itnews

Security breach risk for Kiwi cardholders
Source: Lois Cairns, stuff.co.nz

Paymark, phone firms introduce mobile pay
Source: Tom Pullar-Strecker, stuff.co.nz

The little bank that could
Source: Rob Stock, Dominion Post

ATM scam at $1m and rising
Source: Nicholas Jones, NZ Herald

Money transactions to become quicker
Source: Tom Pullar-Strecker, stuff.co.nz

Visa drops ‘Global Payments’ credit card processor
Source: Time

Five things you need to know about Near-Field Communications
Source: Lauren Brousell, CIO NZ

7 habits of innovative IT leaders
Source: Rob Preston, InformationWeek

Asia-Pacific corporates boost utilisation of of HSBCnet mobile service
Source: Mridula Sudharsan, The Asset

NAB creating best practices for vetting Cloud providers
Source: John Adams, Information Management

ANZ sets its sights on Burma
Source: Asian Banking & Finance

Sutton ditches CBA in favour of BoQ
Source: Russell Quinn, PerthNow

Ignore Big Data at your peril: Deloitte
Source: Diana Nguyen, Computerworld Australia

Cybercrime a growing risk for FS firms – PwC survey
Source: Finextra

Banking via mobile phone to become the norm
Source: George Liondis, Australian Financial Review

Pay your credit card bills with OCBCs pay any card service
Source: Singapore Business Review

J.P. Morgan Asia chief exits
Source: Alison Tudor, The Wall Street Journal

JPM expands reach of mobile banking platform
Source: The Asset

Citi Private Bank names Sameer Kaul as India boss
Source: Rupert Walker, Finance Asia

Citibank Singapore launches instant online installment loans
Source: Melissa Aw, Yahoo!Finance Singapore

BNP Paribas launches Cortex FX electronic trading platform
Source: Oliver Jones, The Asset

The best iPad banking apps
Source: Olivia LaBarre & Bryan Yurcan, Bank Systems & Technology

HSBC staying in Kingdom
Source: Seetalavajit Sabayjai, The Nation

ATM scam escalates
Source: Sarah Harvey, stuff.co.nz

ASB brings back three ex-staffers as executives; one as CFO, and two to newly created positions
Source: Gareth Vaughan, interest.co.nz

Rabobank appoints new chairman, director
Source: Roeland Van Den Bergh, stuff.co.nz

Westpac tech chief comes out swinging
Source: Paul Smith, The Australian Financial Review

Checking a bank balance on your phone, no log-in needed
Source: Ann Carrns, The New York Times

NZ ready for mobile and NFC payments, says MasterCard
Source: CIO New Zealand

Mobile banking pays small merchants
Source: Source: Jessica Gardner, The Australian Financial Review

Banks’ payments ‘pay day’ under threat: report
Source: Australian Banking & Finance

The CIO transformation challenge
Source: Kevin Noonan, Technology Spectator

Harnessing enterprise social networks
Source: Rebecca Merrett, CIO Australia

Exclusive video interview with Standard Chartereds Global Head of Channels Technology
Source: FST Media

NAB bolsters payments systems
Source: Liz Tay, itnews

Customer engagement ranks as top challenge for insurers
By: By FST Media

Tech chiefs to convene, share insights on trends and challenges
By: By FST Media

Social media key to super reinvention
By: By Michael Pollack, FST Media

Further Westpac job cuts likely
By: By Michael Pollack, FST Media

New thinking required for BYO device security
By: By Michael Pollack, FST Media

Leading IT executives share insights on emerging trends: Hong Kong’s Technology and Innovation – The Future of Financial Services
By: Michael Pollack, FST Media

Pioneer takes the plunge into social media
By: By Michael Pollack, FST Media

New CIO at Westpac announced: restructure a sign of the times?
By: By Melanie Timbrell, FST Media

Socialising banking: unravelling the complexities of engagement
By: By Melanie Timbrell, FST Media

CBA throws down the payments gauntlet
By: By Melanie Timbrell, FST Media

Innovating from within: the power of employee engagement over technology
By: By Melanie Timbrell, FST Media

Disconnect between IT and management revealed
By: By Melanie Timbrell, FST Media

Industry standards must keep pace with Cloud adoption
By: Melanie Timbrell, FST Media

Internal cultural shift critical to cloud success: ANZ Wealth and Westpac
By: Melanie Timbrell, FST Media

Tighter risk control needed for banks, says rogue trader
By: Melanie Timbrell, FST Media

Achieving multi-channel delivery systems ranked number one in NZ
By: Melanie Timbrell, FST Media

CIO shake-up at BT Financial and IAG
By: Melanie Timbrell, FST Media

Our peers had outperformed us: NAB
By: Melanie Timbrell, FST Media


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VIDEOS:  Interviews, Keynotes and PANELS
Insights from CXO Leadership Series
Shaun Tubb, Head of Digital, TSB Bank New Zealand
Matt Surridge, Strategic Director – Digital Channels and Customer Experience APAC, Genesys
Matt Surridge, Strategic Director – Digital Channels and Customer Experience APAC, Genesys
Insights from CXO Leadership Series
Zia Zaman, Chief Innovation Officer, Metlife Asia
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INDUSTRY RELEASES
TAL appoints new claims boss
Australia’s largest life insurer TAL has appointed respected industry leader Mary Maini to the role of General Manager Claims.


Standard Chartered extends its international ACH reach through an alliance with Earthport
Standard Chartered has signed a multi-year agreement with Earthport plc. Standard Chartered offers market leading International ACH coverage in its network of fast growing markets in Asia, Africa and Middle East. Integration with Earthport will bring the Bank’s International ACH payments reach to 50 markets across its footprint.


AIA Launches Accelerator Program to Support Innovation
AIA Group Limited has announced the launch of a 12-week accelerator program to support innovative business and entrepreneurs on their paths to delivering break-through innovations and technologies.


FSI report set to be a game changer for banking
The Customer Owned Banking Association today said the Financial System Inquiry final report is set to be a game changer for banking competition.


Westpac launches fingerprint sign in for new digital banking platform Westpac Live
Westpac customers will be able to use fingerprint sensor, known as Touch ID, to securely sign in to Westpac’s new digital banking platform Westpac Live on their iPhone, and be the first in the world to use fingerprint sign in for Samsung Galaxy S5 and Note 4.


ANZ appoints Tracy Ong Chief Representative, ANZ Malaysia
ANZ today announced Tracy Ong has been appointed Chief Representative, ANZ Malaysia, reporting to CEO for Singapore and Malaysia Vishnu Shahaney.


Bendigo and Adelaide Bank Group select Sandstone Technology for opening accounts online
Bendigo and Adelaide Bank has recently chosen Sandstone Technology's customer on-boarding and product origination solution Sandstone Apply.


Standard Chartered makes senior hire in Retail Banking
Standard Chartered has appointed Euan Campbell as Global Head, Retail Segments, Retail Clients. This is a newly created role to help drive the Bank’s client focused strategy in retail banking. Based in Singapore, Euan will report to Karen Fawcett, Group Head of Retail Clients.


Commonwealth Bank announces new Group Executive Business and Private Banking
The Chief Executive Officer of the Commonwealth Bank, Ian Narev, today announced the appointment of Adam Bennett as the new Group Executive, Business and Private Banking. He will replace Grahame Petersen who retires early next year.


ANZ appoints Sanjeev Bajaj CEO India
ANZ today announced Sanjeev Bajaj has been appointed CEO for India, reporting to CEO International Banking Farhan Faruqui.


Adelaide Bank signs Sandstone Technology to deliver new loan origination system
Adelaide Bank has contracted Sandstone Technology to implement its new generation loan origination platform comprising the Lendfast Loan Origination system, Broker Gateway and Customer Care Portal.


FSI a chance to support trusted banking model
The final report of the Financial System Inquiry due out shortly is an opportunity to rebuild consumer trust in banking by promoting genuine competition and delivering a level playing field for the customer-owned model.


Westpac continues to build a world-class technology team
Westpac Group today announced the appointment of Robert Wilson as General Manager, Technology Strategy & Architecture (and Chief Technology Officer) and Richard Holmes as General Manager, Infrastructure & Operations, reporting to Chief Information Officer, Dave Curran.


Customer owned sector ready for growth challenge
COBA said today the customer owned banking sector is well positioned to meet the challenges laid out in a survey released by KPMG.


Optus launches Cash – a NFC payment system only for Android
This morning, Optus has quietly launched Cash by Optus – the telco’s brand new NFC mobile payments app, allowing you to pay for goods using your smartphone instead of pulling out your debit and credit card.


Bravura Solutions’ whitepaper – Top 10 trends in the superannuation industry
Bravura Solutions Pty Limited (Bravura), has released a whitepaper that identifies 10 major trends in the Australian superannuation industry and assesses their impact on the future of the sector.


NAB’s Customer Hub begins national roll out
NAB View is the latest innovation being deployed to NAB’s 4500 business bankers in order to provide better advice to customers.


ANZ introduces new technology to make banking safer and easier for customers
ANZ has announced new initiatives to further improve the customer experience with the launch of the world’s safest ATM, and market-leading enhancements to its FastPay app that allows convenient and secure processing of credit or debit cards through mobile devices.


Bank of China Partners with IBM to Build First Smart Branch
Bank of China (BOC) Tianjin Branch and IBM have announced the successful completion of the bank's first smart branch.


MasterCard launches MasterPass in Taiwan
Online shopping in Taiwan will soon be made simpler with the launch of MasterPass, MasterCard’s global digital payment solution, on November 19.


AMP Chief Information Officer Lee Barnett to retire
AMP Limited today announced that Ms Lee Barnett will retire as Chief Information Officer after 18 years of service, including 12 years in her existing role.


BNZ launches New Zealand’s first online banking community
In a first for New Zealand’s finance sector, BNZ has launched a community and social hub – BNZ Community – where New Zealanders can give, and get, guidance on all things banking and money-related.


Electronic Channels Technology and Credit Cards System
Westpac Institutional Bank has been ranked 16th in the BRW 50 Most Innovative Companies 2014.


Singapore Tops ‘Digital Evolution Index’; China, Malaysia & Thailand have Fastest Growing Digital Economies
Singapore (#1) and Hong Kong (#3) make up two of the top three countries prime to welcome the next billion Internet users thanks to their advanced, but still growing, digital economies. This is according to the Digital Evolution Index developed by MasterCard and The Fletcher School at Tufts University.


New Mobile Wallet Brand Semble Unveiled
The new mobile wallet brand Semble has been unveiled to the public and will soon see Kiwis using their smartphones to make contactless payments. The exciting new technology will eventually replace the traditional plastic cards that fill our wallets.


OCBC Bank first to enable customers to open a deposit account
OCBC Bank launched the first account opening application on smart phones in Singapore, on 2nd April 2014.


CGI Extends Contract with Australia and New Zealand Banking Group Limited (ANZ)
CGI (NYSE: GIB) (TSX: GIB.A) announced today a seven and half year agreement with Australia and New Zealand Banking Group Limited (ANZ), a major bank in the Asia-Pacific region, to extend the bank’s use of the CGI Trade360 global trade finance Software as a Services (SaaS) platform.


ASB launches public API technology
App developers will welcome a move by ASB to share access to real-time bank data for integration with their new digital applications.


Westpac Opens Innovation Challenge to Startups
Westpac Group and venture technology accelerator, BlueChilli today launched the 'Westpac Innovation Challenge', an opportunity for Australian start-ups to develop new ideas to help the bank's business customers.


Maybank to push growth through innovative digital banking App
Maybank’s newly launched Maybank2u App is expected to help boost transaction value via the online platform by some 30% within two years from RM13 billion per month currently.


RaboDirect partners with Sandstone
RaboDirect Australia, the online savings arm of Rabobank, has partnered with Sandstone Technology to launch its first mobile app. The mobile app is an extension of RaboDirect’s existing digital channels and provides its customers with a consistent and engaging customer experience.


BNZ app to let you top up prepay mobile accounts
The latest capability added to BNZ’s award-winning mobile banking app will enable customers to instantly add credit to any prepay 2degrees or Vodafone mobile phone by simply entering the number of the phone they wish to top up.


Contactless purchases thrive while traditional forms flounder: IBISWorld reveals a personal banking sector at a crossroads
Business information analysts at IBISWorld expect that contactless payment methods will all but replace traditional physical credit and debit card payments by 2020 for transactions under $100.


CEO Resignation and transition arrangements
BOQ today announced Managing Director and Chief Executive Officer Stuart Grimshaw has resigned to pursue a new non-banking opportunity outside Australia.


OCBC Bank and Great Eastern launch Singapore’s first health and wellness credit card
Singapore-based Oversea-Chinese Banking Corporation Limited (OCBC Bank) has partnered life insurance company Great Eastern to launch the first health and wellness credit card in Singapore.


Westpac New Zealand customers to get world first augmented reality banking app
Westpac New Zealand is to release the world’s first banking app for account management using augmented reality.


Australians embracing digital payments: APCA releases new report on transitioning payments to the digital economy
Australian consumers are increasingly giving up cash in favour of cards, mobiles and online solutions.


NAB Group CEO announces changes to Group Executive
National Australia Bank Group Chief Executive Officer Andrew Thorburn today announced changes to the NAB Group Executive Leadership team.


WESTPAC Appoints new Chief Information Officer
Westpac Group Chief Executive Officer, Gail Kelly, today announced the appointment of Dave Curran as Chief Information Officer for the Group


Bank Rakyat Indonesia (BRI) Selects EMC Satcom Technologies to Increase Reliability of Banking Applications
EMC Satcom Technologies, a division of Emerging Markets Communications, has announced that Bank Rakyat Indonesia has selected the company to provide a satellite connectivity solution to increase the performance and reliability of its online banking and internal applications.


State Bank of India Launches New Digital Online and Self-Service Banking Solutions with Support from Accenture
State Bank of India (SBI), the nation's largest bank, has launched six digital branches across the country, as part of a pioneering program to offer next generation banking solutions to India's growing mobile phone and internet-savvy customer base.


New strategic role at life insurer TAL
Australia’s largest life insurer TAL has announced the appointment of Edith Pfister to the newly created role of General Manager, Strategic Finance.


NAB appoints three women to senior technology roles
NAB has promoted three women into senior technology roles as the organisation continues one of the most significant transformations of any bank globally across its total technology environment.


ANZ launches Australia’s first digital app, combining wealth and banking in one place
ANZ today launched Australia’s first financial services app that combines everyday banking with comprehensive wealth management solutions, in another milestone to help its customers protect, connect and grow their wealth.


Research shows information overload hampers CFO decision-making processes
New research sponsored by Qlik (NASDAQ: QLIK), a leader in user-driven Business Intelligence (BI), from The Economist Intelligence Unit shows CFOs are struggling to make effective decisions due to inaccurate, out-of-date information.


Deloitte says we must do better for retiring Australians
Unless people work longer, or contribute more, their superannuation accumulation will, in many cases, be inadequate to support them in retirement. A new report from Deloitte Actuaries & Consultants looks at what the superannuation industry, Government and superannuation members can do to secure a better financial outcome for retiring Australians.


Scott to lead Wesfarmers’ financial services push
Wesfarmers has appointed Rob Scott to the new role of MD Financial Services, to lead the expansion of the group’s consumer financial services business.


IAG to implement new Australian operating model
Insurance Australia Group Limited (IAG) will implement a new operating model for its Australian operations to create a more customer-focused and efficient organisation.


MasterCard and Sacombank Enable Card Payments at Iconic Vietnam Market
MasterCard and Sacombank have announced a partnership which is equipping small merchants at the iconic Ben Thanh market in Vietnam with mobile Point-of-Sale (mPOS) terminals, enabling consumers to pay for their purchases using payment cards for the first time in its 100-year history.


Photo pay your friends with the Suncorp Bank Mobile Banking App
Suncorp Bank has announced a new addition to its mobile banking app, a new payment enhancement allowing Suncorp Bank customers to pay their friends by taking a photo of a QR code.




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